Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Intercom, Inc.

JUNE 23, 2020

Future facing businesses are investing in much better customer experiences, moving beyond traditional support tools that are built around deflection as the solution to scale. Instead they are using Automation, Bots, and Proactive Messaging to deliver great experiences to all their customers at increasing scale.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 187

Reporting Tools Data Visualization Customer Experience User Testing 187

Userpilot

SEPTEMBER 7, 2023

At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Data-driven in-app onboarding is critical here.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. Integrations are links between Userpilot and other tools in your stack. Userpilot integrations overview.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

eG Innovations

JUNE 6, 2025

For anyone leveraging cloud computing, Amazon Elastic Container Service (ECS) continues to provide a seamless solution for managing containerized applications. Monitoring the performance of your containerized applications and services can be time-consuming. Are services scaling as expected? What are AWS ECS Metrics?

Data Visualization 59

Data Visualization Analytic Tools Development Dashboard 59

The Product Coalition

MAY 23, 2022

A metaverse is a 3D virtual universe enhancing the digital mode of social interaction by incorporating Virtual Reality (VR), Augmented Reality (AR), Mixed Reality (MR), Internet of Things (IoT), gaming, blockchain as well as the principles of social media and commerce to provide engaging user experiences.

Customer Experience 157

Customer Experience Inbound Outbound User Testing 157

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. A holistic CJ approach focuses on a unified experience, providing additional insights into customer behavior at every step.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. Customer communication management is important because it enhances customer satisfaction , retention, operational efficiency, insights, brand image, and conversion rates.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

AUGUST 2, 2024

TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Deliver personalized in-app experiences during onboarding. Use product data to tailor sales interactions across the customer journey.

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Product Research 105

Intercom, Inc.

DECEMBER 20, 2018

Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Sujan: Mailshake is an outbound sales tool. It was a very big product, but we had this email outreach portion of it and it was just one small thing, so we launched it as a micro tool.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

SEPTEMBER 19, 2023

TL;DR Product-led growth (PLG) funnels are a framework that helps you visualize the entire process of your product, converting a lead or prospect into a paying customer. A product-led growth funnel is a framework for visualizing the process by which your product converts prospects into customers. Data-driven. Customer insights.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Intercom, Inc.

JULY 26, 2018

In the past month, we’ve shipped 13 new features to help our customers increase conversions on their websites and in their apps, and ensure they’re having the right conversations and collecting the right data. Simply set the time period that is right for your user experience when selecting the message channel.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. And without a great onboarding experience, your users don’t activate and churn. and then proposed a sample tool stack. and then proposed a sample tool stack.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

MARCH 22, 2022

Your teams are working less efficiently and effectively, doing three times the work, navigating disconnected tools and siloed information. And your business is not building rich customer profiles using first-party data to enable future targeted experiences. Product managers improve feature adoption in low-activation customers.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. Over the past few years, companies like Slack, Airtable, and Trello have discovered that they can achieve rapid growth by turning their product itself into a lead generation tool.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

AUGUST 15, 2024

His approach isn’t about following the latest trends; it’s about gathering data, validating assumptions, and rapidly iterating to achieve real results. In this article, we’ll dive into the core principles of Ben’s approach, giving you a preview of the actionable insights you’ll gain from his talk.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Intercom, Inc.

DECEMBER 6, 2019

For example, they can be used to help onboard new users and help them get maximum value from a product, so they’re more likely to stick around and become paying customers, to notify customers about special promotions that will likely be relevant to them (based on user behavior trends), or to congratulate customers when they hit key milestones.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

AUGUST 31, 2023

Additionally, a healthy customer acquisition strategy allows SaaS companies to tap into new markets and diversify their user base. As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements. This article answers that and more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

NOVEMBER 2, 2023

Userpilot is a product adoption platform with advanced analytics, feedback, and onboarding functionality. As a data-driven approach, it can also help you choose acquisition channels with the best ROI. This means not only more users but also the right ones. Webinars play an important educational role.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

The Product Coalition

MAY 10, 2019

The journey that a user takes to complete an action is critical because it speaks volumes about their intent and your app’s usability. In analytics lingo, one way to assess these critical journeys is through user flows. What is a user flow? User flows are for the visual learner.

Analytic Tools 107

Analytic Tools Customer Experience Customer Feedback Inbound 107

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Sachin Rekhi

AUGUST 6, 2015

It all starts with a clear hypothesis on who the target audience is for your product or service. Before getting into the specific solution your product or service provides, it's important to have a clear understanding of the specific problem or pain point that your solution solves for. Or to sell it through an outbound sales team?

User Testing 143

User Testing Document Product Marketing Marketing 143

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Minimum Viable Experience is crucial for product adoption, especially among the less adventurous adopter categories.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 86

Reporting Tools Data Visualization Customer Experience User Testing 86

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

NOVEMBER 27, 2017

don’t let yourself be blocked by a data analyst. Too many product teams still treat analysts and data scientists like human-interfaces-to-sql. Instead, use a product analytics tool to do it yourself. Screenshot of how I pulled user research candidate emails from our product analytics tool?—?it

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

Userpilot

JULY 28, 2024

TL;DR Free trials let customers test a product or service over a limited period of time. This reduces the overhead you’d encounter with other acquisition methods , such as outbound sales or paid advertising. Furthermore, you should keep the number of fields to an absolute minimum to reduce friction and avoid overwhelming users.

Research Software 98

Research Software User Testing Customer Experience Product Research 98

Userpilot

JUNE 29, 2023

TL;DR Userpilot, Mailchimp, Databox, and Lucky Orange are the best HubSpot integrations available for data sync. Userpilot will be an excellent addition to your HubSpot data tool stack. It will let you personalize user experiences across different stages of the customer lifecycle and drive product adoption.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. This is our team and we hire really brilliant, great people and we want them focusing on the things that are best suited to their expertise and experience. It’s actually a better user experience to not have to wait.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Gainsight

OCTOBER 3, 2023

This new, out-of-the-box integration will help our joint customers mine deep insights and deliver maximum value to their customers as they progress from sale to post-sale to renewal, and beyond. HubSpot’s CRM platform is the bedrock of their customers’ efforts to drive sales, manage customer data, and aid retention efforts. The result?

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Outbound 59

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Additionally, the available code attracts people who are looking for open source code for their products and services. ” The LinkedIn case study has an important insights on growth from Elliot Shmukler.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Userpilot

AUGUST 7, 2019

But, do you know that bad customer experiences will have a reach twice as large as the good ones, and that it will take 12 good experiences to make up for a single bad one. Just imagine that your business is losing two customers per month due to poor customer service. So, what are the subtle user experiences?

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

Pragmatic Marketing

DECEMBER 20, 2019

Sprout Social , which develops social media management, advocacy and analytics software for businesses, has mushroomed to 500 employees in its short, nine-year history. Moving forward, I have my eye on things like strategic customer insights, partner marketing and pricing strategy/intel. General sales support. Competitive/market intel.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70