The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology.

Technical Advisors 152

Technical Advisors Reporting Tools Product Management Customer Experience 152

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

The Product Coalition

MAY 11, 2022

Chapter 4: Organizational knowledge Chapter 5: Product Knowledge Chapter 6: Building better products with data Chapter 7: Industry knowledge Chapter 8: The Product Managers Chapter 9: Conclusions summarizes the main takeaways of the book, which is why I skipped it in this summary. Product Management is about solving customer problems.”

Enterprise 154

Enterprise User Testing Feedback Software Technical Advisors 154

eG Innovations

JULY 2, 2021

We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. Teresa : I’m going to do a quick review of what we covered in Part 1 and Part 2. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Thanks for joining.

Product Research 293

Product Research User Testing Research Software Data Visualization 293

Userpilot

MARCH 3, 2022

Careers in programming are a good springboard as are those in sales, customer service, or marketing. Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Show off your Product Manager (technical) skills. “First of it would be your skillsets.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career?

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. for instance, in terms of security, personal data storage, server requirements, etc. But there is no growth without struggle.

Technical Review 63

Technical Review Technical Advisors Research Software Agile 63

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

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Weak Development Team User Testing Data Visualization Customer Feedback 111

Userpilot

JULY 9, 2021

The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields. It’ll teach you how to set up continuous discovery with your product trio team of product managers, design leads, and tech leads. out of 5 stars.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Gainsight

JUNE 18, 2020

Janine: IBM is a data-driven company. More and more businesses are wanting to purchase as a service and in subscription models which means you really need a proactive post-sale motion to drive adoption. . Third, I’m a big believer in the integration of customer success applications with AI and data science.

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. Crowdsourcing happens online.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    With lots of gray space between the two.

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

UX Studio: Product Management

JULY 14, 2021

Many local and international design thinking companies offer similar services. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. How to choose the right one? Is there anything we can help you with now?

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

The Product Coalition

APRIL 5, 2021

It helps you think, draw ideas, visualize the structure, and so much more. Examples include your stories, and your requirements for your Technical teams. Communication with tech teams is always a disaster waiting to happen by the slip of a few points and misalignments. sales, marketing, Leadership, onwards and across in Product.

Document 82

Document Technical Advisors Construction Customer Experience 82

Userpilot

SEPTEMBER 8, 2021

They’re an essential tool for SaaS businesses because of how much their usage correlates with financially important metrics like activation , retention , and feature usage. We generally advise against linear, top-down product tours. Other tools include Appcues and Userguiding. Using product tour software is a better decision.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Gainsight

AUGUST 5, 2022

Using data and playbooks to mitigate customer risks. Preparing and presenting executive reviews. All CS professionals, no matter their level in the hierarchy, should be respected and trusted by their customers for the valuable insight they provide. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

APRIL 21, 2024

no technical skills). Attract the right audience Using the insights about your user personas, craft appealing content to attract them. The thank you page advises customers that the sales team will be in touch soon, and provides a link to a page with Attest research papers. Jobs-to-be-done (e.g. Stakeholders/Collaboration (e.g.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. These experiences leading Customer Success gave me a lot of insight into the importance of CS operations to enable scale.

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

The Product HQ

JULY 1, 2024

Meanwhile, data from Comparably shows that an average senior product manager in the B2B vertical earns $120,000 , in the US. For the most part, B2B product managers work in the software, IT, and tech industries. That said, many other industries that are utilizing IoT, such as the home services industry, do make use of B2B PMs.

B2B 52

B2B Technical Advisors Reporting Tools Product Management 52

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. Reporters are constantly calling you. Sean found a leading indicator, one that is benchmarked and one that is predictive.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

ProductPlan

MARCH 4, 2022

As we found in our research for ProductPlan’s 2022 State of the Product Report , only 25% of businesses with 20 to 100 employees have a product operations role or team. Question 1: Can you give me an example of a test you’d run, or data you might find, that could lead to an idea for improving our product?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

The Product HQ

JUNE 20, 2024

Amazon Product Manager Interview Questions Massive tech companies like Amazon have tons of products that require several product managers to work together. Everything from Amazon Prime, Amazon Web Services (AWS), and Kindle require multiple product managers. It’s imperative to understand various metrics and data analysis techniques.

Technical Advisors 52

Technical Advisors Product Management Product Manager Technical Review 52

Userpilot

MAY 1, 2021

There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Usersnap

JUNE 15, 2023

Identifying users’ needs, wants, and problems In today’s world, there’s no such thing as a perfect digital product, all thanks to evolving customer expectations and the emergence of new technologies. You can also launch NPS, CSAT, polls, and thumbs up/down surveys by user events to collect specific insights.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52