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This week on Productside Stories, host Rina Alexin sits down with Abner Rosales , Senior Director of Product Management Analytics at Experian. Making Smart, Data-Driven Decisions Decision-making can make or break your product, especially when data is involved. Why Listen to This Episode?
Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.
This unique combination developed both her analytical thinking skills and her ability to question assumptions – capabilities that would later prove valuable in her product career. Over ten years, she rose through the ranks until everyone in the company reported to her.
Well, it’s not quite that simple – despite the influx of customer conversations, it can be hard to derive meaningful insights from all that data. Identifying the right insights is key to operating at scale while keeping your customer experience personal, but it’s a huge challenge to find the signal in the noise.
Speaker: Dave Mariani, Co-founder & Chief Technology Officer, AtScale; Bob Kelly, Director of Education and Enablement, AtScale
Check out this new instructor-led training workshop series to help advance your organization's data & analytics maturity. It includes on-demand video modules and a free assessment tool for prescriptive guidance on how to further improve your capabilities. Workshop video modules include: Breaking down data silos.
His insights are grounded in decades of hands-on leadership across engineering, business development, and product strategyand his take on innovation is both practical and bold. Joeri emphasizes that data and intuition are not oppositestheyre collaborators. If your training isnt paired with coaching and reinforcement, it wont stick.
In this episode of Productside Stories, Neha Bansal , Head of Product at Meta Ads Manager Reporting, joins Nicole Tieche to discuss her career, the high-speed role of AI in advertising, and how PMs can stay ahead of industry shifts. Stepping into product leadership means balancing strategic vision, customer focus, and emerging tech.
You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Robust resource center functionalities for offering self-service help. Custom dashboards to track key metrics at a glance. for collecting user sentiment data.
Heres how to take insights from customer feedback and turn them into results. Build a foundation that drives action Use reportingtools to translate feedback into trends. Turn survey responses, review data, and post-purchase feedback into clear dashboards your teams can actually use. Level it up!
Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2] 2] Market Research AI-based tools can discover user and customer trends using predictiveanalytics.
How product managers are transforming innovation with AI tools Watch on YouTube TLDR In this deep dive into AI’s impact on product innovation and management, former PayPal Senior Director of Innovation Mike Todasco shares insights on how AI tools are revolutionizing product development.
A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. As your team grows and you hire new people or other departments adopt the tool, the number of seats needed increases.
The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.
This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.
Reveal Embedded AnalyticsData-driven companies have a hidden advantage! Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). How is this possible?
2019: "I have 800 Product Owners who have never done the role before, can you help train them?" They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." 2019: "Do we have data to prove that is the right way to go?" What are your predictions?
To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible.
This is where predicting ad creative performance prior to testing comes in. By leveraging historical data and machine learning algorithms, marketers can make accurate predictions about how new ad creatives are likely to perform, without having to go through the process of testing each variation. This is no easy task.
Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.
Key topic #2 The Role of AI in Personalized Pricing Learn how AI tools can help you optimize pricing strategies without massive data sets. Key topic #3 B2B vs. B2C pricing strategies Explore what product managers in both sectors can learn from each other. Why Listen to This Episode? Start driving impact.
In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement.
Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Prompt samples based on real Data on how customers source for cars in rental marketplaces.
Even more startling, product managers reported spending 45% less time on strategy than theyd like in 2023. A 2022 Product Excellence Report revealed that only 36% of PMs are confident their products and features consistently meet customer expectations. Use this insight to refine your approach. Where did delays occur?
In our latest Productside webinar, Becoming an Effective Product Management Leader , Principal Consultants Roger Snyder and Kenny Kranseler delivered a no-nonsense roadmap for new leaders who want to nail their first 90 days (and beyond) and get the tools on how to become a product management leadereffectively. Show them the data they lack.
However, even when product trios commit to weekly interviews with customers, their companies may have other avenues for collecting customer feedback and insights. And the company might even have analyticstools or surveys in place to monitor customer behavior and collect feedback directly from customers. When will they need it?
How New Heuristics Are Reshaping the Creative Process Between Humans andMachines Image generated byChatGPT When the wave of generative AI tools began flooding the market, I must confess my reaction was mixed: a sense of fascination for the possibilities and concern for the ethical challenges looming on the horizon.
Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.
First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?
As AI tools become more common, product leaders face new challenges in managing teams, fostering innovation, and maintaining a positive work environment. In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape.
Productside | Product Management Courses & Training Product PickEm 2025: The Ultimate Startup Showdown The biggest showdown in product management is BACK and this time, its all about the most promising startups. You get to vote for the tools you believe in and help crown the final winner via our LinkedIn polls on the Productside page.
In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior. You can show a different onboarding flow to a first-time user who just signed up for weight loss goals versus a returning user focused on strength training. Thats your opportunity.
Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Required as evidence for opportunities (customer feedback and behavioural data) PMs and PDs are required to have active listening. Next steps.
Predicting their future behavior allows you to anticipate their needs, personalize their experiences, and ultimately, drive conversions and loyalty. So, how can CRM marketing help you achieve this elusive power of prediction? What is customer behavior prediction?
Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Four winners.
How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. The future of product management will involve using more AI tools, like advanced language models and creating fake data for testing.
Ulwick realized that if we could predict how customers would measure a product’s value, we could design products to meet those criteria. ” This question led to valuable insights. This framework made innovation more predictable and effective. They help team members understand how to use the data effectively.
Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. But did you know that certain AI tools work best at specific phases of the design process? Having tested a selection of AI design tools, I’ve found that some are better suited for certain stages of the UX design process than others. What do I mean by that?
For our next installment of our Women in Product Management Series, I interviewedNeha Bansal, Head of Product, Ads Manager Reporting at Meta about AI in product management and how it’s reshaping advertising. A Journey Rooted in Curiosity and Customer Obsession Neha Bansals path into product management started not in tech, but in data.
What analytics features does WalkMe support? You will also discover three alternatives to WalkMe and learn about their analytics capabilities. The WalkMe Insights platform forms the core of WalkMe analytics. The specific analytics features available differ between the customer and employee onboarding solutions.
They need to report upward, so you’re going through the motions, updating them on the work you’ve done, are doing, and intend to do. The roadmap is simply a conversation piece that, coupled with other communication tools, can help you achieve the ultimate goal: aligning stakeholders. And yet, you still need a product roadmap.
There is one key tool used by successful customer-centric businesses that most product managers disregard. From a product manager’s perspective, it’s important to focus on product-centricity, which means having a product or service that responds to customer needs and then getting as many customers as possible who have these needs.
Example: Imagine you’re designing a new dashboard for a fintech app. Example: For our dashboard, we might ask, “How might we create a dashboard that helps analysts quickly spot trends and take action?” Train Your Team The beauty of two-hour sprints is that anyone can lead them. Big difference, right?
And thats where using product analytics can help. How to identify friction points with product analytics. Lets understand the types of friction that hinder user retention: A visual hierarchy of friction points. How to identify friction points with product analytics? What to do once you find friction points.
But as AI-driven tools take on more of the execution workanalyzing data, optimizing workflows, and even generating roadmapsthe future of product management is in flux. The post The Future of Product Management: Why Soft Skills Matter More Than Ever appeared first on Productside | Product Management Courses & Training.
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