Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Paul: Yeah, it definitely did.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Management University

DECEMBER 7, 2020

Quickly followed by how pervasive the problem is in the market, and then the proposed solution. If you’re wondering what the problem is with this approach, it’s the problem definition itself. In most cases the problem is described in the context of how the solution will address it. Storytelling Example.

Reporting Tools 147

Reporting Tools Product Marketing Data Visualization Marketing 147

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

AUGUST 1, 2019

In today’s hypercompetitive software markets, a lot of companies are hardwired to believe bigger is better—more features mean increased functionality and therefore happier customers. In the enterprise, where my company operates, a technology brand that haphazardly rolls out new features needs to be mindful of the learning curve for end users.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Userpilot

JULY 21, 2024

Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Companies analyzed in our report. According to our benchmark report that pulled data from 83 B2B SaaS companies, the average retention rate is 46.9%, while the median is 45.25%. What is the month-1 retention rate?

Data Visualization 105

Data Visualization Reporting Tools Onboarding KPIs Customer Experience 105

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. There are a lot of different customer engagement tools for different types of interactions and use cases, so it would be impossible (and impractical!)

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 1, 2024

The answers to these questions will help you identify your product’s differentiators and define its positioning. In this case, you’ll need an in-app messaging platform to convey your message and a copy that encourages engagement. You may also want to reach a wider audience using external platforms. Industry reports.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

The Product Coalition

SEPTEMBER 9, 2022

Amazon with its omnichannel presence reports a 93% retention rate for users who are on the platform for more than one year and a 98% retention rate for users who are on the platform for more than two years. It is vital that product leaders take a step back and assess what it truly means to be a user on their platform.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Modus Create

NOVEMBER 15, 2024

McKinsey has estimated that AI technology could generate $60 billion to $110 billion per year in economic value for the pharma and medical-product subsectors alone. These challenges manifest in various forms, from poor data quality and reliability to inaccessible data sources, stemming from disparate systems and a lack of governance.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

Product Talk

APRIL 17, 2024

Tell me a little bit about your team structure: how many teams, who’s on it, who reports to you? All product managers report to me, and we have five product teams up and running. I definitely want to get into those conversations and that debate. That was definitely also holding my team back. Stephanie: Absolutely.

Product Research 311

Product Research User Testing Data Visualization Research Software 311

Mind the Product

MAY 5, 2020

Although the W3C’s WCAG guidelines, and other accessibility guidelines, provide definitions for accessibility, usability and inclusion, it seems some businesses are confused about their interpretation. Voice AI services also have to ensure that people with accessibility needs can control their devices. Accessibility or Usability?

Reporting Tools 172

Reporting Tools Research Software Product Manager Product Management 172

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. Should you go with big names like WalkMe or Whatfix ?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 29, 2021

Amplitude Analytics is one of the most popular digital analytics tools for SaaS businesses. But is Amplitude the right tool for your company? How does it compare to other analytics tools out there, like Userpilot, Heap, or Mixpanel? It offers valuable insights into user behavior to drive growth and enhance your user experience.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

PMLesson's Ace the PM Interview

JULY 22, 2020

To do so, they interact with software engineers and data scientists on a daily basis. This means communicating the user's pain points and clarifying requirements to software engineers. That's what software engineers do. Oftentimes these technical products, such as platforms, have intended users who are very technical people.

Reporting Tools 90

Reporting Tools Research Software Analytic Tools Data Visualization 90

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. Definition of an MSP. How do Managed Service Providers Function? Types of MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

The Product Coalition

FEBRUARY 1, 2021

It could be as critical as someone at the management level, to whom the new Product Owner would likely report, having no clue what becoming agile implies. The business representative I : “You will partner with the scrum teams, solution architects, program/project managers, and business on transforming product vision into product releases.” (The

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our platform is a unified system. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

NOVEMBER 23, 2023

Training your own model requires access to data and technical resources but could be a true differentiator in the market. Only then choose the right (AI) tool to tackle it. Next, make sure that delivering the AI solution at scale is feasible. The easiest way is to use the available API solutions like OpenAI.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

The Product Coalition

AUGUST 1, 2019

The few widely-available definitions This is the closest thing to a widely accepted definition of a Product Manager This Venn diagram from Martin Eriksson’s 2011 blog post is one of the most frequently cited definitions on any piece which explores the nature of the Product Management role. My take on the question?—?“So,

Definition 60

Definition Data Visualization Product Manager Product Management 60

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. Keep an eye on immersive CX technologies, like VR and AR. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Reveal

DECEMBER 2, 2021

This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. Looker is a browser-based, business intelligence platform that helps collect, analyze and visualize raw data. What is Looker?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 22, 2022

With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Voice User Interface (VUIs) allow users to interact with technology using their voice. What are UX design trends? Why should you care about UX trends?

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

NOVEMBER 18, 2020

You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. But if any of those definitions were true, what would be the benefit for you of having more of them? SaaS – by definition – works on a subscription model.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Product Management Unpacked

AUGUST 8, 2018

Finally, the product management software organization Pendo in their State of Leadership report states that 44.7% of product managers report to the CMO (the most), while 6.7% report to ‘Product’ (the least). Let’s first start with some background. Marketing Communications/Corporate Communications. This is common.

User Testing 101

User Testing Product Manager Product Management Reporting Tools 101

Userpilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Bad customer service. Poor onboarding. Weak customer relationships.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. The issue feels a little more systemic. Using these ideological tools for your own sanity is great. almost nobody talks about customer needs.

User Testing 201

User Testing Weak Development Team Customer Experience Customer Feedback 201

Mixpanel

SEPTEMBER 21, 2023

And other platforms can’t really provide this, so I’ve made it the core thesis of AfterHour. Social media is a messy product landscape right now with the stumbles of X, formally Twitter, giving an opening for copycats to take the crown of the best “virtual town square” platform. Is that where the user appetite is?

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Userpilot

SEPTEMBER 30, 2022

Offer multiple formats for support to cater to everyone’s preferences, including a self-service resource center and live chat. Digital customer experience is a term that includes all of the encounters that a customer has with your brand online using digital technology. What type of self-service support should you offer?

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. UI/UX design: This is our all-in-one service. Dedication is a key value for us.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 7, 2024

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Provide self-service support with a resource center.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. There are widely varying definitions of customer experience. Fragmented technology investments. What is Customer Experience (CX), and Why Does it Matter?

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Mixpanel

FEBRUARY 23, 2021

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

DECEMBER 5, 2023

Our ultimate guide explores: What exactly product design involves How to design successful products , and Tools that can help you design them. Use techniques like storyboarding and mind mapping to define the problems and brainstorm solutions. Product design is much more than an aesthetic and intuitive UI. Let’s get right into it!

User Testing 95

User Testing Product Research Data Visualization Feedback Software 95

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. NPS assesses how customers feel by posing one direct question: “On a scale from 0 to 10, how likely are you to recommend our company’s product or service?”

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52