Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop? A tale of two career paths.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly.

Technical Review 175

Technical Review Analytic Tools Software Review User Testing 175

Product Talk

APRIL 16, 2025

But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. Dont Ask Humans to Do Tasks That Should Be Automated If you arent familiar with Ask Your Developer, its a great read. Its written to help non-engineers understand the value of software engineering.

Feedback Software 163

Feedback Software Product Research Customer Experience User Testing 163

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. I'll call this checking in code in Email that broke Search. (Yes, Neither did the team.

Product Research 108

Product Research Feedback Loop User Testing Software Review 108

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. So I wrote this article.

Research Software 147

Research Software Weak Development Team Software Review Development 147

The Product Coalition

DECEMBER 14, 2019

When one learns to code, the initial steps involve a great deal of experimentation with code writing and debugging. The learning process usually starts by writing the program and then finding all the software bugs and fixing them. It is a cyclic process consisting of two major steps: Coding and Fixing.

Software Review 95

Software Review Research Software Technical Review Weak Development Team 95

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem. And they’re right.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

PMLesson's Ace the PM Interview

JULY 6, 2020

Today, there's a rather substantial talent gap in the tech industry. Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. One of these coding bootcamps is the Lambda School , but should this be one you should enroll in?

Software Review 85

Software Review Technical Review Web Development Web Developers 85

The Product Coalition

FEBRUARY 1, 2021

Most of us have been through the results of poor management of bugs: hair-on-fire, last-minute late nights to madly scrambling to critical fix bugs blocking a release, or stopping a customer from using a product. Does your organisation provide you and your team with direct access to customers, or are there gatekeepers?

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. This is because they have a depth of knowledge of what’s possible technically. Engineers are often reluctant to participate in discovery. Engineers often generate the best solutions. Tweet This.

Product Research 300

Product Research User Testing Engineering Testing 300

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. I break the underlying structure of discovery into three parts: Starting with a clear desired outcome —in other words, starting with a clear definition of success. But this is where I stand today.

Generative AI 321

Generative AI Product Research Feedback Software Analytic Tools 321

Mind the Product

NOVEMBER 9, 2016

Thanks to a combination of advancements in hardware and software, an outpouring of investment, and a massive spike in business and consumer interest, we believe that virtual reality has hit an inflection point that will propel us from the mobile era to the virtual reality/ augmented reality era. Building non-gaming VR experiences.

Weak Development Team 141

Weak Development Team Development Feedback Software User Testing 141

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. The definition of live streaming is quite simple.

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

NOVEMBER 26, 2019

The most illustrative example of this point relates to software testing. QA specialists face more and more challenges during the work: the volume of tests rises while technologies dynamically change. My main purpose was to walk the manual QA testing team through Java basics so that they could continue with QA automation engineer tutor.

Software Review 93

Software Review Weak Development Team Engineering Technical Review 93

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Research Software 103

Research Software Positioning Data Visualization Definition 103

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 114

Weak Development Team Development Product Research Technical Review 114

Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Now Things get Messy. How to run a Discovery Track.

Agile 187

Agile Product Research User Testing Customer Experience 187

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. We caught up for a chat that ranged from how to stand out in a crowded marketplace to why it’s a bad idea to judge your product’s success simply based on how much time people are spending in it.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. Most companies are in reality reviewing and failing several orders of magnitude less ideas than this.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. A bad CEO assumes they have the best idea in the room.

Data Visualization 145

Data Visualization Weak Development Team Technical Review Reporting Tools 145

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. But, who should be in charge?

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 147

Roadmap Feedback Software Onboarding KPIs User Testing 147

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

JANUARY 27, 2021

What about software solutions they have to review based only on a single web page? The Map My Growth team surveyed 98 professionals currently looking for a B2B SaaS solution and used their feedback to compile a list of best practices to better communicate the ease of use. Simplifying software use for all ages.

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Mixpanel

MARCH 3, 2022

Data has fundamentally changed how we design and develop products, but there’s a difference between simply reacting to data points and applying the level of analytic rigor needed to yield meaningful results. There’s an enormous amount of ambiguity when it comes to developing products. Here’s how. The wins are not synonymous.

Data Visualization 114

Data Visualization Analytic Tools Technical Cofounder Weak Development Team 114