Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Is it a differentiator for us or something innovative in the market?

Product launches 171

Product launches User Friction User Testing Customer Experience 171

Userpilot

MAY 1, 2024

Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required Who is Lenny Rachitsky? Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. How did Lenny Rachitsky get started in product management?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. What is a feature factory?

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. At Intercom, we’ve developed the GEMS framework to help everyone on our teams achieve best-in-class written communication. Prospects and customers can only subscribe to that ideology if they experience it firsthand with our teams”.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Book the demo!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 24, 2025

Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. As a Manager on the PDO GenAI team, you will be responsible for managing a team of Project Managers to supply product teams with critical data and data labeling for Meta’s GenAI products. Who would be a BAD fit for this job?

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

OCTOBER 11, 2022

How should product managers develop effective product vision statements? Product vision is the long-term objective for the product and serves as the North Star for the product team. A solid product vision increases the productivity and efficiency of the product team because they understand the goal better. Book the demo !

Vision 111

Vision Analytic Tools Data Visualization Reporting Tools 111

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. Analyze your competitors to develop a comparative messaging Comparative marketing materials help you understand your competitive landscape and identify differentiation opportunities.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Userpilot

AUGUST 30, 2024

The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Book a demo now to discuss with our team! This approach begins by offering customers a taste of your product through a freemium model , free trial , or interactive demo.

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Book a demo today to begin! Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. How can we differentiate our product from existing solutions?

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Johanna Rothman

MARCH 18, 2024

I assume you have some sort of functional product development expertise. If not, why are you in technical product development? These are generalities and we all know how bad generalities are at describing the skills of any one person. The more collaborative your team, the more everyone can gain both kinds of expertise.

Weak Development Team 98

Weak Development Team Certifications Agile Customer Experience 98

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. SaaS teams use various insight types, ranging from quantitative metrics to qualitative feedback, covering aspects like awareness, purchasing behavior, and product usage. Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The product team utilizes click data for making data-driven decisions on product development.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. They tell the product management team what they need to achieve. What is strategic product management?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

NOVEMBER 24, 2022

Some of them are solved quickly by customer support while others involve the development of new functionality. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Want to see how Userpilot helps teams manage customer requests? Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

NOVEMBER 8, 2022

A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs. Differentiate your product from other similar products on the market to avoid product parity. Design a launch plan before the product is ready and assign clear roles to team members.

User Testing 98

User Testing Feedback Software Product Research Strategy 98

Userpilot

APRIL 15, 2024

Book a demo now. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer communication pain point? This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. Learn how Userpilot can help!

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 23, 2023

Training your own model requires access to data and technical resources but could be a true differentiator in the market. Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. Book the demo to learn more! What’s the buzz about AI?

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Book the demo! As a result, product teams are able to make quicker decisions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

UserVoice

MARCH 12, 2018

More definitely means more work, and sometimes more can actually be a bad thing, so let’s break this down. This can quickly show its face when it comes to addressing technical debt or getting around to all those things your development team said they would when they rushed the LAST important feature to market.

User Testing 100

User Testing Weak Development Team Customer Experience User Friction 100

Userpilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. Book a demo today to learn more! Try Userpilot and Take Your Product Marketing to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product marketing strategy?

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. Short on time? Here are a few quick takeaways.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

OCTOBER 21, 2022

Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time. Developing one is not possible without the other. Book the demo ! Want to see how Userpilot can help you build and improve your MVE?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Book the demo to find out more! It also reduces the strain on the customer support team. What self-service resources can you offer?

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

MAY 29, 2024

Foster cross-functional team collaboration and communication. Best tools to use in your product development process: Userpilot – best tool for designing in-product experiences. Asana – best project management tools for teams. Userpilot helps product teams understand user behavior and drive product adoption.

Data Visualization 105

Data Visualization Feedback Software Research Software Analytic Tools 105

Userpilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Book the demo to see how! What is product design?

User Testing 95

User Testing Product Research Data Visualization Feedback Software 95

Userpilot

NOVEMBER 5, 2022

Customer discovery helps product managers develop their confidence. During product discovery, the product teams always learn a lot. Finally, involving the whole team in the discovery process energizes them, takes advantage of their unique perspectives, and empowers them. energize your team. get a pulse on the market.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Userpilot

AUGUST 28, 2023

Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers. Book a demo today to learn more! Develop a consistent brand voice Next, you need to fix your “brand voice” or messaging strategy. This makes it an expensively underperforming acquisition channel.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Book a demo to learn how it works today.

Feedback Software 101

Feedback Software Analytic Tools Customer Feedback Customer Experience 101

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software User Testing 88

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. Book a demo with our team to learn more. Your sales team will be in overdrive.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97