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Run Less Software

Intercom, Inc.

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. It’s hard to win a battle you don’t realise you’re in.

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Intercom presents Engineer Chats

Intercom, Inc.

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

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Technical Review: A Trusted Look Under the Hood

TechEmpower - Product Management

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. These are classic inflection points for a development team.

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The Rise of Modern Product Discovery

Product Talk

I love that Marty Cagan and Jeff Patton have long been advocates of dual-track development. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. User stories and user story mapping help a team align around the top priorities and get clarity around what they are delivering.

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Why Product Request SLAs Fail

Mironov Consulting

doesn’t change the fact that 275 of them will never make it into the product development queue. So each product manager will now spend 1120+ hours/week thoughtfully reviewing and prioritizing and responding to incoming requests.   I’m part of an angel network that invests in early-stage startups.  The

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How to Prepare Banks for Digital Transformation

The Product Coalition

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 113
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How We Raised A Series-A Round, Two Months After Our Seed Funding

The Product Coalition

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. The value of an ELT solution is about replacing a paid data engineer who builds and maintains a connector in-house. for our community.