Intercom, Inc.

NOVEMBER 7, 2019

Spendesk thinks about building its company in three stages: startup, growth, and scale. So I spend my time hiring people, developing them into a fit on specific deals and also working on other graph levels such as packaging, pricing, how to go international, etc. Dee: And you have quite an interesting background for a head of sales.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Brian Balfour

AUGUST 3, 2017

This is part five in a series about 4 Frameworks To Grow To $100M+. Because of that, they use Outbound Sales to sell (Product Channel Fit). Because they use Outbound Sales they must have High ACV's to support the channel (Channel Model Fit). Subscribe to get the rest of the series. The reverse also happens. But it doesn't work.

Marketing 57

Marketing Outbound User Testing Reporting Tools 57

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. There is a somewhat legendary startup mantra, initially popularized by Facebook, that says you must “ move fast and break things ” when trying to scale a product. A three step framework for tackling the debt. It was a trivial feature that we thought would be a cinch to build. .”

Framework 272

Framework Customer Experience Systems Review User Testing 272

Userpilot

AUGUST 23, 2023

Value chains differ from supply chains because the former focuses on increasing the amount of value a product provides, while the latter centers around the development and delivery process. Value chain analysis matters most to startups who don’t have much initial data to work with. What is the customer value chain concept?

User Testing 87

User Testing Customer Feedback Feedback Software User Friction 87

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

I reached out to the founders of Timber.io, a logging startup in Brooklyn, NY. I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge. I wanted to learn what it was like working at a small, but rapidly growing startup.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Build your own universe of market opportunities.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

The Product Coalition

FEBRUARY 12, 2018

An entrepreneur running a remote team or dealing with customers and clients, busy blogger, web developer or marketer?—?everyone software developers, IT consultants, product managers, marketers, designers, software trainers, teachers, and many more. I’d say our primary challenge was always building the right outbound sales process.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. I mean, I don’t know what Intercom does for this at the moment, but for example, a lot of companies have developer relations teams, and I feel that that is a brand of product evangelism. And this takes various sorts.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151