Intercom, Inc.

NOVEMBER 7, 2019

Spendesk thinks about building its company in three stages: startup, growth, and scale. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. So of course we use LinkedIn, we use social selling, we use email, we use calls, etc.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. There is a somewhat legendary startup mantra, initially popularized by Facebook, that says you must “ move fast and break things ” when trying to scale a product. A three step framework for tackling the debt. It was a trivial feature that we thought would be a cinch to build. .”

Framework 272

Framework Customer Experience Systems Review User Testing 272

Brian Balfour

AUGUST 3, 2017

This is part five in a series about 4 Frameworks To Grow To $100M+. Because of that, they use Outbound Sales to sell (Product Channel Fit). Because they use Outbound Sales they must have High ACV's to support the channel (Channel Model Fit). Subscribe to get the rest of the series. The reverse also happens. But it doesn't work.

Marketing 57

Marketing Outbound User Testing Reporting Tools 57

Intercom, Inc.

JULY 29, 2021

If there’s anything we’ve learned when it comes to working in hypergrowth startups is that you’re not really supposed to have it all figured out on the first try. We have business development doing inbound and outbound. A framework for choosing the right company. It’s the same framework when BrowserStack called.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Startup Growth Engines by Seth Ellis , Morgan Brown , and TheGrowthHackers.com team. Startup Growth Engines is a collection of blog posts from growthhackers.com. Most can be found at https://growthhackers.com/growth-studies.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

PMLesson's Ace the PM Interview

OCTOBER 30, 2019

I reached out to the founders of Timber.io, a logging startup in Brooklyn, NY. I landed product roles at Tesla, where I worked on their outbound logistics technology, and at Microsoft, where I worked on privacy features for Edge. I wanted to learn what it was like working at a small, but rapidly growing startup.

Engineering 45

Engineering Feedback Software Product Management Product Manager 45

Userpilot

AUGUST 23, 2023

Value chain analysis matters most to startups who don’t have much initial data to work with. Monitor product usage to identify primary and secondary activities Looking at product usage is a crucial part of building a value chain framework, as it will show you how customers are currently using your software.

User Testing 98

User Testing Customer Feedback Feedback Software User Friction 98

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Build your own universe of market opportunities.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

NextBigWhat

OCTOBER 30, 2020

Objectives and key results (OKR): A goal-setting framework that helps companies set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” For a startup to move very fast, it must take on far more risk than a company going through the normal. It has a sense of urgency.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

The Product Coalition

FEBRUARY 12, 2018

They work for or own tech companies, software product startups, digital agencies, consulting firms, financial or healthcare institutions, etc. I’d say our primary challenge was always building the right outbound sales process. Majority of them are from USA, Canada, Australia, United Kingdom, Germany, France, Spain, etc.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

MARCH 17, 2022

I know a lot from just seeing the stuff you publish – there’s the north star framework, the talk you did on thinking big, working small, which really resonates with a bunch of folks here at Intercom; one of our principles is to think big, start small, and learn fast. So it’s a real rush to be able to do that.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151