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Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education

Gainsight

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Our team’s vision, focus, talents, and hard work were central to achieving this milestone. The problem?

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6 Ways to Improve Your Product Experience

Alchemer Mobile

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Prioritize fighting against feature creep, setting unrealistic expectations, aligning the right teams around your vision, and translating that vision into action.

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How can Enterprise Product Managers Attain Maximum Insight From Limited Datapoints?

Mind the Product

For example, while only a few customers might be asking for serverless protection – because most Fortune 500 are still migrating to microservices and some still even have mainframe applications – it doesn’t mean that this feature wouldn’t be a valuable differentiator. Educate the Customer.

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Getting conversational: HubSpot’s CEO on a new species of disruptor

Intercom, Inc.

But there needs to be a clear vision and purpose – a “why” so to speak. Even with a clear vision, like HubSpot’s permission-based inbound marketing, forging the path for a new category is no easy feat. Not surprisingly, HubSpot also leveraged inbound marketing to educate the market on the power of inbound marketing.

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5 Costly Branding Mistakes

UX Planet

They believe so strongly in their vision that they assume it’s universally appealing. Regular communication: Apart from style guides, it’s a good idea to create workshops to educate your team members on style consistency. Survey to identify gaps in the market and opportunities for differentiation.

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UI/UX Design Trends For 2024

UX Planet

Right now, AR is a great asset if you develop educational apps or projects that help users work in hazardous environments. Apple Vision Pro Spatial Design Exploration by Shakuro Parallax effect It is a visual technique often used to create depth and a sense of immersion on a website or app.

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Drop the poker face: Why salespeople need to embrace authenticity

Intercom, Inc.

This is largely due to a couple factors: Software buyers are more educated than ever before. Now we need to deliver something beyond product information and walkthroughs to add the kind of value that will differentiate us from our competitors. I asked their team to describe their customer promise and their vision for this project.