UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. In this article, we’ll uncover the common branding mistakes that have haunted both enterprises and small ventures. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 88

Branding User Testing Product Research Data Visualization 88

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Mironov Consulting

DECEMBER 5, 2023

Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.  ”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.” 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

ProductPlan

FEBRUARY 22, 2023

The internal pressure to deliver faster and more frequently often leaves product teams feeling like they have to slim down the scope of a feature, change the architecture, or make design decisions, all in the name of expediency. Thankfully, the product development lifecycle doesn’t always have to exist in a pressure cooker.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

The Product Coalition

JANUARY 16, 2022

Navigating all of it could be challenging, so here is a simple tool that will help you find your way. As a product leader who is creating this roadmap, you need to treat it as a compass and plan not only for your team and the technology team but rather as the direction that the entire company needs to go in.

Roadmap 151

Roadmap Data Visualization Customer Experience User Testing 151

The Secret PM Handbook

MARCH 9, 2018

There’s the monetary cost – usually substantial for an enterprise application or system. After all, a known bad (the current situation) is sometimes better than an unknown bad (a new application that doesn’t work). How do you prepare the sales team for these kinds of objections? They might postpone the decision.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Demo 95

Reveal

OCTOBER 14, 2021

We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market. Not a bad deal, don’t you think? for every dollar spent.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. 1] For industrial hardware, the development/design cycle is separate from the manufacturing cycle.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. For example, Userpilot is primarily an in-app tool, but it also offers the ability to create NPS surveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2021

See if you can relate to the following story: Simon is looking for a new project management tool for his SaaS company. The time tracking feature doesn’t differentiate between billable and non-billable time. His company actually has the funds to become an enterprise customer. So far, so good. Simon is bitterly disappointed.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Gainsight

JULY 16, 2019

Mixpanel is an analytics tool, pure and simple. That’s great if that’s all you need, but be prepared to cobble together a haphazard Frankenstein of third-party tools as your business grows and you find yourself needing more advanced features. Analytics and the tools to act on those insights are bundled into one easy-to-use platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Department of Product

MAY 22, 2020

It was missing critical features: Filters Pen tool Custom paintbrush libraries Vector drawings Color spacing These were just some of the features missing from the iPad version of Photoshop. And the product team responsible got some pretty brutal reviews in the process. They’re addictive. And stimulating. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

The Product Guy

SEPTEMBER 12, 2017

If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. Analytics tools may tell you which features of your product a user has used. Will this feature help this persona alleviate her pain points, not just mine? Sad but true.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Userpilot

FEBRUARY 12, 2021

B2C and SMB-B2B companies are more likely to develop products that meet those characteristics. B2B companies (especially upmarket and enterprise) struggle with freemium because they operate in highly competitive and narrow markets. Take email automation tools. The more time users spend in it, the more they can’t leave.

User Testing 98

User Testing B2C Reporting Tools Onboarding KPIs 98

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools. This is a bad situation.”

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy. But that threshold exists.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Userpilot

MARCH 24, 2023

Which tool is superior for creating interactive user guides – WalkMe or Userlane? Before deciding on a tool, it is essential to consider your priorities and the necessary features needed to achieve your goals. However, the tool has a challenging learning process and is typically expensive to implement. Let’s begin.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. And then we, we started to sell like big enterprises. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. Using tools can help you communicate them more effectively. .

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? Or is there another in-app onboarding tool better than the two? It can be challenging to choose the right no-code tool with so many options available at your disposal. However, not all tools are the same. Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JUNE 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. Let’s examine it all, and then compare it to the other tools we’re discussing in this post.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

Review sites often fall short, which is why we’re here to provide you with an in-depth comparison of these three tools. Whether you’re aiming to enhance your user onboarding , boost product adoption, or gather valuable user feedback, we’ll help you determine which tool is the perfect fit for your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? In this post, we’ll discuss exactly that – which customer feedback tool is best depending on the different criteria that companies looking for customer feedback software typically have. Try the best customer feedback tool for your SaaS now!

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Userpilot

JUNE 27, 2023

Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Is Appcues or WalkMe the best tool for interactive user guides? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 8, 2023

That’s why we have created a comprehensive comparison of the three tools, providing more detailed insights into their features, use cases, advantages, and limitations. TL;DR Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

To assist you in making an informed decision, we have prepared a comprehensive analysis of three tools – Appcues, Usetiful, and Userpilot – which delves deeper into their functionalities, use cases, advantages, and disadvantages than what is typically available on review sites. So let’s delve into the details!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

MARCH 15, 2023

Chameleon or WalkMe, which is the superior tool for creating interactive user guides? Choosing a tool can sometimes feel like a gamble. To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. Let’s dive in. Book a demo today.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 23, 2023

Is Whatfix or Userlane the best tool for customer feedback? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Whatfix and Userlane are good tools for customer feedback. Looking for the best tool for customer feedback? Let’s dive in! Search no more!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Appcues or Walkme – which is the best tool for customer feedback? With so many different customer feedback tools on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52