UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do. Scope and team. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Usersnap

APRIL 12, 2019

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Think of a struggling eatery’s regulars taste testing for a different market. Such differentiation applies to any combo of Google fans or prospects. Online exercises often focus on software.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Mind the Product

FEBRUARY 3, 2020

There was not much differentiation between them and the other products on the market. To fix this they needed to look at how they could create more value for travelers by looking to the left. They used surveys to get feedback from their users on how important some things were to them and if they were happy with the current solutions.

Customer Feedback 107

Customer Feedback User Testing Product Research Customer Experience 107

Department of Product

JULY 29, 2022

For example, Cash App users may download the free app to receive a reimbursement from a friend or family member, but then decide they prefer the user experience and add direct deposit. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. After making the web and mobile prototypes, we designed the detailed UI – continuously testing them with users in both phases week by week. Arabic apps / websites as reference.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Department of Product

MAY 22, 2020

by definition, it won’t please everyone (and if it’s a reimagination of a 30yr old popular/global product, will displease many) pic.twitter.com/LaJ6oJlwcD — scott belsky (@scottbelsky) November 7, 2019 The feedback on the first version of the app was brutal. I recommended the app to lots of friends and family. You guessed it.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mixpanel

SEPTEMBER 11, 2019

Like most travelers, you rely on price among many other variables to determine which itinerary to book. Has there been positive or negative user feedback for your product? Let’s say that you want to launch a new product feature, but early user feedback suggests that it makes the product difficult to navigate. What happened?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. I am very passionate about building decision automation and optimization solutions for trucking companies to improve utilization of assets and resources. It is a balancing act between each of these areas.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market. I am very passionate about building decision automation and optimization solutions for trucking companies to improve utilization of assets and resources. It is a balancing act between each of these areas.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And travel restrictions were coming to an end. Choose Your Virtual Events Platform Wisely. Kids were returning to school.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Mixpanel

SEPTEMBER 11, 2019

Like most travelers, you rely on price among many other variables to determine which itinerary to book. Has there been positive or negative user feedback for your product? Let’s say that you want to launch a new product feature, but early user feedback suggests that it makes the product difficult to navigate. What happened?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. So that’s really useful.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

UX Studio

JANUARY 17, 2024

When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution. So I wouldn’t even differentiate that. It will be not connected to the hypothesis and what you want to test.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Mironov Consulting

SEPTEMBER 23, 2023

 And any software we build and sell once to the client who paid for it.  I can look at a corporate org chart and immediately see which kind they are.  (Even  (Even though there’s a lot of talk at dyed-in-the-wool services companies about having “products” or “platforms.”)

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Do you want them to think of you as an email tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

The Product Coalition

DECEMBER 9, 2019

Market Entry I have witnessed businesses joining marketplaces in order to enter and test the local market. Using a marketplace to build exposure and collect feedback is certainly a more prudent strategy than going solo and investing heavily in marketing from the start. Amazon’s early forays into China is a good example.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Andrew Chen

JUNE 25, 2019

affordable and unique travel experiences for guests, and great income for hosts. Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Dan Hill, ex-Airbnb Growth Lead, CEO of Alma.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

JULY 12, 2019

How to Test & Validate MVP? A good UX can be a strong product differentiator. Example, the following screenshot illustrates the task of selecting a dish from restaurant menu using Food Panda and Swiggy Apps. Let’s take an example of a grocery shopping app. Chapter 9/17 : How to design great UX? Next : Chapter 10?—?How

UX 60

UX User Testing Customer Experience Research Software 60

Andrew Chen

JUNE 25, 2019

affordable and unique travel experiences for guests, and great income for hosts. Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Dan Hill, ex-Airbnb Growth Lead, CEO of Alma.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Intercom, Inc.

JANUARY 14, 2020

The key differentiator between us and our sales counterparts is that we don’t carry quotas. It’s a simple but powerful tool for peeling back the layers on our everyday work – what we do and how – and narrowing in on the “why” behind it all. Brian Chesky and Joe Gebbia traveled door-to-door to meet Airbnb hosts.

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244

Business of Software Conference

JULY 6, 2020

Thompson is also co-founder and CEO of Relate, an intelligent platform that helps people be better versions of themselves. And I was like, ‘Mark, I don’t know how I fit in, like the Business of Software … am I really going to have anything to provide a value to the audience?’ and he assured me that I would. Lean Startup!

Healthcare 52

Healthcare User Testing Customer Experience Analytic Tools 52

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Roadmunk

DECEMBER 7, 2017

Most recently, Ellen left Lola to launch her own startup that will make it possible to build a complete scalable app in an afternoon. She’s essentially creating a brand new programming language that aims to bring the ability to write software to a billion people. In particular, I really like helping people make software.

Startups 53

Startups Technical Advisors Research Software Product Research 53