Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services.

Generative AI 321

Generative AI Product Research Feedback Software Analytic Tools 321

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Innovation Educators

MARCH 4, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

JULY 19, 2020

How can it be used First things first, Visual language is defined as a system of communication using visual elements. But, when I presented my train of thought to the client, he started to react to it, which created a different conversation. Use it as a differentiator. Any toddler can doodle a tiger, or a giraffe pretty easily.

Customer Experience 141

Customer Experience Systems Review Software Review Customer Feedback 141

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. We actually have a bit of a system. ” What we’re saying is, “Envision the whole system, find the first viable piece to ship that, but you definitely have one eye on the rest.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Product Talk

APRIL 19, 2023

“They sync with your Kindle highlights and serve five highlights for you to review daily. They sync with your Kindle highlights and serve five highlights for you to review daily. Readwise syncs all of these highlights to their database and shares five each day for Teresa to review. Readwise is a simple, but brilliant idea.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Alchemer Mobile

JULY 16, 2019

Over 73 percent of consumers use multiple channels to shop ( Harvard Business Review ). Who says video tutorials and newsletter support are only for boring and complicated electronic systems? So, how do you differentiate your offering from the sea of competition? It’s only natural to wonder why. Image Source: Delivra.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. Set up basic contextual onboarding to differentiate user experience.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

JUNE 1, 2023

Shiny object syndrome When an executive with enough influence gets excited about something, their enthusiasm can sometimes create a runaway train. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. We are in the “delight” business after all.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Manager 150

Product Management Lessons from the Trenches

DECEMBER 17, 2018

To help get you thinking about whether NLP is right for your business, here are some example use cases where NLP adds value: Enhance Humans Navigation IVR systems: helping consumers get routed to the person or information they need without going through a brutal phone tree (Liberty Mutual, I’m looking at you!).

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

Reveal

SEPTEMBER 27, 2024

The system captures and processes these interactions in real-time, identifying trends, sentiments, and intents. Differentiation in the Market: Offering advanced analytics capabilities like conversational analytics can set your application apart from competitors. ” or “What is the average response time to customer inquiries?”

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Feedback Software 59

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Tyner Blain

MARCH 2, 2025

Another approach is to invest in both Alpha and Zeta products, in a way which differentiates them from each other, making each appealing to a distinct group. At the end of life of a product, you may replace it and you may dispose of the original.

Customer Experience 64

Customer Experience Weak Development Team User Testing Definition 64

Modus Create

JUNE 7, 2022

Competitors with agile, modern platforms can gain a market advantage by offering capabilities that are too cost-prohibitive or technically complex for aging systems to implement. A performance bottleneck in a single area necessitates complex refactoring or the acquisition of additional infrastructure to bolster the entire system.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

Userpilot

MARCH 29, 2024

This leads to improved brand awareness and differentiation from other brands. Tableau builds trust with potential customers on software review platforms. Differentiation : Inventive and engaging experiences help you stand out from the competition by showcasing your brand personality and values in a unique and memorable way.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

FEBRUARY 22, 2024

You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support. Why is SaaS customer support important?

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

SEPTEMBER 4, 2023

Research shows optimized customer journeys deliver: Up to 20% increase in customer satisfaction 30% increase in conversion rates 15% increase in average order value 25-40% increase in revenue In essence, customer journey optimization establishes customer experience as a competitive differentiator that boosts business growth.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Lenny Rachitsky

APRIL 9, 2024

PMs and VPs), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!). Each week I tackle reader questions about building product, driving growth, and accelerating your career. Think about it—what is AI best at?

Data Visualization 136

Data Visualization Product Manager Product Management Research Software 136

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 14, 2024

Due to the rise of new technologies, there will be more demand for PMs with specialist expertise. Some companies will find success with it and double, even triple down, but even more will realize that they have ridden a hype train and created expensive, but meaningless additions to their products for the sake of trying to keep up.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. Investing in agent training to fill their knowledge gaps and impart soft skills can drastically improve the support experience. Lack of FCR training. Drives loyalty and retention.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

BrainMates

MAY 28, 2019

Step 1: What’s next after training? Immediately after the training, while everyone was still inspired, we ran an exercise to brainstorm actions we could take straight away to achieve some quick wins. We were fortunate that the CEO recognised the need to send a wide range of people to the Brainmates training.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

MAY 8, 2024

Additionally, by effectively meeting customer needs, companies can differentiate themselves in a competitive market, enhance their brand reputation, and ultimately increase revenue. Social media listening – with tools like Brand24 you can monitor what your customers say about your product on social media, forums, or review sites.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

APRIL 30, 2024

To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Develop a value-based metrics system How do you know how much value you deliver to your customers? Creating a solid value metrics system—developing robust KPIs around customer value (e.g.,

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

freshtrax

SEPTEMBER 24, 2019

It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. Each month, we fly all new employees – generally 10 – 20 a month – to Berlin for 3 weeks of training. The training is all done in English and consists of a mix of readings, tests, and tasks.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Gainsight

SEPTEMBER 22, 2023

But training can pay dividends before a sale, leading to many more of them. How to Stand Out from the Crowd with Digital Customer Education So, how does training your customers help you stand out from the crowd and win more business, even in a down economy when buyers are slashing their budgets? Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

UX Studio

JANUARY 30, 2018

” Gamification used to resemble a hype train but seems to have been losing steam in the past few years. Dropbox knows how frustrated users may get when they need to put extra cognitive effort into learning a new system. To gamify a system, start by rewarding users with the thing they use the application for.

UX 61

UX Customer Experience Feedback Software Systems Review 61

Userpilot

OCTOBER 28, 2020

Using the unique Driven Actions system (pictured above) you can set action triggers for different elements of the tour. Conversely, linear tours used as a form of proactive onboarding are just annoying for users who aren’t interested in the feature at the time you’ve decided to train them on it. Source: userpilot.com. Cons of WalkMe.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105