Department of Product

AUGUST 11, 2020

The 5 types of Product Differentiation How to fight your natural instinct to copy others The allure of copying competitors The gravitational pull towards copying competitors is real. The product teams who are able to fight this natural instinct to copy others are the ones who will build truly differentiated offerings.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

People-First Product Leadership

DECEMBER 20, 2023

Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 3 brings together the Product specific Vision, Roadmap and Goals. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Intercom, Inc.

SEPTEMBER 21, 2022

“These technologies may have helped businesses scale, but it sent relationships that customers had with businesses back to the dark ages” To deal with this scale, a new generation of technology companies emerged introducing ticketing systems and concepts like “do-not-reply” emails. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Alchemer Mobile

FEBRUARY 6, 2024

LOUISVILLE, COLORADO, February 6, 2024 : Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. Customers depend on Alchemer to make feedback meaningful to their business.

Reporting Tools 100

Reporting Tools Research Software Feedback Software User Testing 100

Roman Pichler

AUGUST 15, 2023

A handy tool to capture your answers and describe the product strategy is my Product Vision Board shown in the picture below. You can download the template by clicking on the image and you can find more advice on how to use it in the article The Product Vision Board. Competition: Is your product still sufficiently differentiated ?

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Intercom, Inc.

SEPTEMBER 22, 2022

. “We believe that our ability to deliver in-context conversations sets us apart, as well as our ability to define and deliver on our vision” Intercom received a differentiated rating – the highest score possible – in two criteria: conversation delivery and roadmap. What is Forrester New Wave? Evaluation criteria.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Gainsight

JULY 11, 2023

Our team’s vision, focus, talents, and hard work were central to achieving this milestone. So around this time last year, we revisited and sharpened our vision. Our vision is to elevate customer education into a mission-critical function at every company and build the #1 platform in the category.

Education 40

Education Vision Customer Experience Differentiation 40

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m The Dropbox founders describe to me at the inception of their product, that sharing folders was part of the vision and was built in quite quickly.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. UX vision is a clear and inspiring statement that guides the long-term design strategy and keeps teams and stakeholders on the same page. Start designing your strategy by clarifying the business goals.

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

TechEmpower - Product Management

JULY 24, 2023

How will you differentiate from these? Do you have a custom algorithm or other technology? Product Management Do you have a clear vision of the initial application and a plan for sequencing changes after the initial launch? Expansion What is your vision for the expansion of the application? How do you measure success?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Lenny Rachitsky

APRIL 9, 2024

Instead, I believe that AI will have the most profound impact on the high-level (and historically most valued) skills of product management: developing a strategy, crafting a vision, identifying new opportunities, and setting goals. It is our job to create computing technology such that nobody has to program. Please tell me!

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. The best product experiences grow with the technologies they’re built to support. Scale with your mobile product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board. How can the product be built?

Product Research 265

Product Research Technical Review Feedback Software Research Software 265

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Product Innovation Educators

JULY 4, 2022

I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. We’re pushing the boundaries of computer vision and machine learning. Wyze’s tagline is to make great technology accessible.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Userpilot

SEPTEMBER 14, 2023

Their responsibilities include product discovery, developing product vision, prioritization , roadmapping , analyzing product performance and its iterative development, and leading the product team. Let’s get right to it! TL;DR Product managers define the overall product direction and oversee the entire product lifecycle.

Product Research 94

Product Research User Testing Research Software Feedback Software 94

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. That halcyon vision feels very distant now. So what’s the differentiating factor between the malls and stores that are thriving and the ones that are getting snuffed out?

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Amplitude

MARCH 9, 2020

When we first met with ClearBrain founders Bilal Mahmood and Eric Pollmann, we immediately connected on a shared vision of how analytics platforms could better serve customers. When will ClearBrain’s technology be fully integrated into Amplitude? About Predictive Analytics. What is happening to ClearBrain’s customers?

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

Intercom, Inc.

SEPTEMBER 22, 2020

At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention. But there needs to be a clear vision and purpose – a “why” so to speak. I think that the story of customer experience these days is synchronous.”.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

People-First Product Leadership

DECEMBER 4, 2023

If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. The Vision evolves over time, and is an inspirational guide for the company's future. Looking ahead, Part 3 brings together the Product specific Vision, Roadmap and Goals.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Intercom, Inc.

JANUARY 29, 2019

The thing you forget is that at large organizations, there are lots of people there who are constantly evaluating technology and looking for ways to use those new tools to help them stand out or leverage a proposal to negotiate better terms with their current vendor. But out of all these evaluations, very few purchases are actually made.

Reporting Tools 112

Reporting Tools Customer Experience Differentiation Vision 112

UX Planet

DECEMBER 21, 2023

In this article, we delve into the cutting-edge technologies, styles, and tools set to redefine the digital experience, offering solutions and opportunities for growth. However, after the Visual Pro presentation, people will likely return to this technology once more. So, people will have more possibilities with your product.

UX 82

UX Analytic Tools Data Visualization Artificial Inteligence 82

Userpilot

JANUARY 16, 2024

Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. Consider some other helpful prompts to drive the ideation process: How can emerging technologies like AI, blockchain, or augmented reality be applied to create new products or improve existing ones?

ChatGPT 99

ChatGPT Data Visualization Onboarding KPIs Research Software 99

Intercom, Inc.

MARCH 21, 2018

You start by writing the press release, to articulate how the world will see your product, and then work backwards until you get to the minimum set of technology requirements to achieve your goals for the product. The result is that differentiating yourself on product alone is harder than ever. But SaaS has changed that.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

Mind the Product

AUGUST 1, 2019

Whether it’s to stay competitive, differentiated, or solve for what they believe are their customers’ needs, some companies get locked into a cycle of feature FOMO – fear of missing out – that ends up stalling product innovation. Product teams should rely on senior product leadership—not competitors— to guide vision.

Reporting Tools 154

Reporting Tools Data Visualization Customer Experience Customer Feedback 154

The Product Coalition

OCTOBER 11, 2023

Instead of one central authority (like the big shots at Facebook or Twitter), decentralized platforms use blockchain technology and independent servers to store your data. Differentiating from Centralized Social Media Decentralized platforms have a unique superpower — censorship resistance. No more putting all your eggs in one basket.

Weak Development Team 132

Weak Development Team Customer Experience User Testing Data Visualization 132

The Product Cafe

MARCH 24, 2024

Ignoring the Competition ⛔ Failing to acknowledge and differentiate from competitors can make your messaging feel stale and undifferentiated. Differentiation is Key 🔑 What sets your product apart from the competition? It's crucial to understand your product's strengths and how it stands out in the market.

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. Marketing Success Through Differentiation?—?of Sources: (1) Levitt, Theodore. of Anything.

User Testing 137

User Testing Research Software User Friction Customer Experience 137

Business of Software Conference

MAY 15, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Tom Adeyoola (Founder, Metail) – Why Your ‘Brilliant’ Technology Fails To Have Impact from Business of Software Conference. Tom Adeyoola, Founder/CEO, Metail. BoS USA 2019.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Differentiating from the competition. When you’re fighting for a piece of the pie, differentiating yourself from the competition is crucial. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Department of Product

AUGUST 22, 2022

It could mean 3 different CPOs had drastically different views of what the value proposition should be and as a result, the team ended up building half-baked versions of each of these 3 standalone visions. The vision is clear, decisions are made which align with the vision and the company isn’t chasing every single opportunity.

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Mind the Product

JANUARY 26, 2018

This means that our customers are always looking for the next opportunity to get their hands on new technology and use it in complex, exciting ways. It’s this type of thinking that will help you to build products that harness the power of new technology properly. The pace at which new platforms are introduced is increasing rapidly.

Customer Experience 104

Customer Experience User Testing Banking Differentiation 104

Mixpanel

NOVEMBER 15, 2021

We’ve arrived at this moment due to the collective vision, effort, and trust of each and every employee, customer, and partner we’ve been lucky enough to have on our team. In fact, the whole category of technology around the data stack has ushered in a new era for how customers can collect, store, and manage their data.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

The Product Coalition

MARCH 9, 2022

So how to differentiate your restaurant from others? Thanks to the restaurant branding strategy, your business would be differentiated from competitors from customer views. A good slogan will deliver your brand vision and mission. Regarding the hospitality industry, the number of restaurants may cross your imagination.

Branding 162

Branding Strategy Feedback Software Research Software 162

UX Planet

FEBRUARY 21, 2024

link] On the one hand, CLA is a framework used for guiding the research of a complex problem; on the other hand, it provides a space for creating visions of an alternative future. As a result, today’s global problems are attributed exclusively to the external world: economy, policy, technology, society, etc.

Research Software 72

Research Software Feedback Software Government Differentiation 72