Remove Document Remove Messaging Remove Outbound
article thumbnail

519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Product Roadmapping Once product positioning is established, product managers move into the more action-oriented activity of roadmapping. This planning phase requires careful consideration of multiple contextual factors that significantly impact how roadmaps should be developed and managed.

article thumbnail

Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. Minimum viable documentation. No matter what product you’re taking to market, chances are you’ll need some amount of documentation to support it. I wore many hats.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Our new Articles API lets you keep all of your help documentation up-to-date and in sync across multiple platforms. You can also anticipate points where users may need a little extra help and encourage them to start a conversation with support – right from the carousel message. An app for (almost) every problem.

article thumbnail

How GetAccept uses all of Intercom to grow its revenue by 450%

Intercom, Inc.

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” .

article thumbnail

What we shipped: 13 new features to drive conversions and enable better conversations

Intercom, Inc.

Embed apps right inside your messages. Our Messages product has always been a great way to welcome, onboard and connect with people in your product and on your website. (In In fact, we see that in-app messages get 3X the open rates compared to email!) Now with apps in your messages, you can do even more.

article thumbnail

Top 7 Help Center Software in 2025

Userpilot

Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. What are the different types of help center software?

article thumbnail

Product-Led GTM Strategy: What is It and How to Create One

Userpilot

Traditional (Sales-Led) GTM: Conversion drivers : PLG relies on the product itself (free versions, trials, user experience ), while the traditional go-to-market focuses on outbound sales and marketing efforts to push prospects down the buying process. Use product data to tailor sales interactions across the customer journey.