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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

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Product in Practice: Evaluating If a New API is Needed

Product Talk

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Through this process, Chi discovered that while the KYC process required a lot of manual back and forth for some orders, only 10 of the 60 countries they served required extra documentation.

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Strategy Blocks: An operator’s guide to product strategy

Lenny Rachitsky

With her help, I wrote the first strategy document for Headspace, which eventually led to the complete reimagination of Headspace , maximizing growth for our guided mindfulness product and adjacent spaces. Next, cluster related problems into broader themes, and give each theme a relatively short and pithy name.

Strategy 121
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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Technical Review: A Trusted Look Under the Hood

TechEmpower - Product Management

Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. And unless they have a tech background, they can’t look under the hood themselves. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective.

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Common Usability Issues with Web APIs: And How Discovery Can Help

Product Talk

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. If that language is not well documented, then engineers wont know how to construct requests or interpret responses.

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Product in Practice: Getting Started with Several APIs (And the Challenges I Faced)

Product Talk

Some of these challenges were due to me being a beginner. If you arent familiar with the technical details of REST APIs, you might want to read my Understanding Web APIs: What They Are and How They Work article before reading the rest of this article. I ran into documentation that was incorrect. I was new to OAuth.