Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Data Visualization 210

Data Visualization Reporting Tools Analytic Tools Technical Review 210

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Download The Ultimate Modern Support Tech Stack guide. Strategy first, technology second.

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

MARCH 13, 2018

According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. The average conversion rate for your typical marketing stack – things like forms, paid advertising or mass email – hovers around the 2% mark. Bots versus humans. Bottom line: it pays to chat.

Reporting Tools 223

Reporting Tools Data Visualization User Testing Customer Experience 223

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. That report goes to the top-level leadership. Over time, we have gotten more sophisticated tools to identify different topics. ” These tools are much more helpful in analyzing large amounts of text.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Product Innovation Educators

OCTOBER 30, 2023

A use case is how customers use your product or service to derive value of some kind. Second, not all users are the same, so creating a common use case across a market segment or sub-segment is a lot harder than one thinks. The use case starts from the business plan—the target market vertical that the product fits the best.

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. According to Statista, the global IT outsourcing market is projected to exceed $591billion by 2025, reflecting a compound annual growth rate of 5.1percent.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. When choosing a dashboard tool, pay attention to the ease of use , customization, integrations , value, and data privacy to meet business needs effectively. Let’s dive in!

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t. And executing quickly means getting to market faster and, as a result, learning what your customers need faster. For more, check out her LinkedIn and her blog.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. It’s marketing. You don’t need a big budget or a dedicated marketing team to market your app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

MAY 27, 2025

Written by Alex Kreger and UXDA team Industry Disruption UXDA has witnessed how quickly markets can shift when a more compelling digital experience arrives: Netflixs streaming overtook Blockbusters rentalmodel. Deliver honest, transparent value, and your customers will reward you with loyaltyand more downloads.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Theyre choosing the right tool for the task. Cross-platform analytics data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. Ticketing meets the Messenger.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

Product Innovation Educators

DECEMBER 27, 2021

GroundControl, an Innovation Accounting software platform to help?corporate Later, I worked with corporates and realized there is a huge need to report on and measure innovation progress. 3:58] Who needs an innovation accounting system? Your financial accounting system can’t provide these. corporate ventures?with?the

Reporting Tools 264

Reporting Tools Data Visualization Product Management Product Manager 264

Userpilot

MAY 6, 2025

Whether for tracking feature adoption or spotting drop-off points, the right analytics tool can make or break your growth. But if you ask me, theres simply no one-size-fits-all solution. Some tools are great for marketers, and others are for product or development teams.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Reporting Tools 70

Userpilot

JULY 23, 2024

Thanks to the abundance of tools out there, marketing has never been easier. In this article, we examine some tools that can help your SaaS team to drive product growth. We will also consider valuable examples of tools that can inspire your process. The first step to building a marketing stack is to decide on your goals.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Alchemer Mobile

FEBRUARY 26, 2025

Others are more likely to respond to in-app surveys, providing quick feedback within the platform they use most. If many customers report difficulty with account settings, the bank can prioritize improvements to the user interface (UI). Some customers prefer to leave detailed reviews online, sharing their experiences in depth.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Technology (media creation, connectivity, etc.). Download your copy here.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Userpilot

MAY 27, 2025

Its not just the design, features, or marketing. I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. Next, use a product analytics tool like Userpilot to tag these events, capture event data, and visualize how many users move or drop off between each stage.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Intercom, Inc.

MAY 7, 2019

There’s a stat that should strike fear in the heart of every marketer, but particularly those involved in publishing content. For content marketers, that’s a staggering amount of digital noise that you’re struggling to break through to be heard. Download Intercom on Marketing. gigabytes per year. Opinions sell products.

Marketing 222

Marketing Data Visualization B2C User Testing 222

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212

Userpilot

MARCH 30, 2025

6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness. 7 Acquisition Customer acquisition cost Understand the cost of acquiring each user and optimize marketing spending. 6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Download the 2020 Mobile App Engagement Benchmark Report. This is our fifth consecutive year conducting this research.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. This is writing code and/or using tools to automate the testing of mobile software?—?either Key Concepts Mobile Automation in many respects is not dissimilar to other platforms.

User Testing 202

User Testing Analytic Tools Feedback Software Product Research 202

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Nearly all brands that opt for an app-based approach build a website, if only to market their app. You can spend your marketing budget to drive app downloads. The web is superb for acquiring new users and building a brand.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Userpilot

APRIL 30, 2025

As a product marketing manager who has spent years optimizing for product adoption, Ive realised that acquiring and retaining isnt about shiny UI updates or random ad spends. Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Here’s how to build that system: 1.

Feedback Software 64

Feedback Software Analytic Tools Data Visualization User Testing 64

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Want to download the slides from the webinar? Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Mobile Marketing Tips for Travel and Hospitality Brands.

Travel 261

Travel User Testing Research Software Feedback Software 261

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Help entering a new market.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172