The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. But what happens when there are shades of grey?

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Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . Chief customer officers should consider ways to efficiently scale. Chief marketing officers should consider investing in customer marketing. CS, it’s time to own NRR. Get ready to grow efficiently.

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Gainsight

OCTOBER 5, 2022

And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth.

Customer Experience 59

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Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. What is Customer Retention? When a customer leaves, it’s known as churn. Promote customer loyalty.

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The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

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Gainsight

OCTOBER 14, 2022

Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight.

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Product Management University

JUNE 5, 2023

Furthermore, the inward-facing product vision statements make for a terrible north star because the customer value component is nowhere to be found. What’s the ultimate business outcome target customers want from your product? “ Let’s give it the acid test. It passes the test on all fronts.

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The Product Coalition

MARCH 19, 2023

Each such level requires a different skill level and different frameworks, and moving from one to another (at least to doing it well) might take time and practice. The product was still young but already well-defined and deployed on customers’ networks. This level requires a whole new thought process with dedicated frameworks.

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Centercode

JANUARY 21, 2020

Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects. Consider the hours that test managers devote to project planning, recruiting testers, writing out activities, and distributing surveys. Submitting feedback.

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The Product Coalition

JANUARY 13, 2021

Here is a framework that will help you do just that. I created a model called “The Product Circuit”, which I have since used in product strategy processes with dozens of companies and in my lectures when I explain the journey to product-market fit. It is the separation that helps you sharpen your strategy. How detailed?

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Centercode

AUGUST 8, 2019

Technology is developed to serve people, but those people – customers – haven’t always had their own seat at the product development table. These are customers who have decided that they don’t want to receive Microsoft products once they’re already built – they want a hand in creating them.

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Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

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PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Users could of course listen to all of them inside of Spotify. Mock PMM Interview: Market Sizing Learn how to think about things like total ad revenue per user, per year. How many sessions are Android users engaging in every day?

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ProductPlan

JUNE 18, 2021

Yet far too often, bug fixes, custom client requests, and features of dubious value take up valuable bandwidth. These items snap up spots on the roadmap that would be better filled with innovative, value-added customer benefits and revenue-goosing enhancements. The roadmap’s overarching themes should also stand up to the IMPACT test.

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Roadmap User Testing Customer Feedback Vision 59

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Measure success and iterate.

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Onboarding KPIs User Testing Data Visualization Analytic Tools 52

The Product Coalition

FEBRUARY 1, 2021

This also fits nicely into your desire to give them enough leadership room. That’s, for example, what makes OKRs such a powerful framework as opposed to plain KPIs. These can be things related to the product or the strategy?—?for My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

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Mixpanel

MAY 5, 2019

I’m Fatih Koca, Director of Analytics Strategy at Mixpanel. I’m responsible for supporting our customers in developing their analytics strategies and improving data-informed decision making. The framework provides guidance on measuring the end-to-end user journey, from acquisition to retention.

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The Product Coalition

JANUARY 17, 2021

A large potential customer comes in, and you need to shift priorities to do whatever it takes in order to convert them. I like to describe it using Dave McLure’s AARRR framework: you are pouring leads into the pipe on the left, and you get happy customers on the other side of the pipe on the right. Sounds familiar?

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User Testing Customer Experience B2B Reference 109

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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Gainsight

MARCH 29, 2019

I don’t claim that the techniques we’re inventing and honing in the Customer Success Movement are on the same scale of significance as calculus or the laws of thermodynamics, but I do believe what we’re creating together is significant in its own way. I wanted to outline four strategies these leaders have implemented.

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Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. Many teams hit a snag when it was time to test assumptions.

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Product Research Books User Testing Feedback Software 261

Iteratively Blog

MARCH 15, 2020

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. It’s one of the ace strategies to market your brand. If you like to research on topics such as data science, AI, ML, data mining, etc., Check out the latest issue. #4 4 Data Elixir.

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Alchemer Mobile

NOVEMBER 9, 2021

What strategies do you use to prioritize your product roadmap? What have been your favorite ways to connect and get feedback from your customers? Sometimes I joke that we produce nothing except that we help all the pieces fit together and to run smoothly.” What tools or methodologies do you use?

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The Product Coalition

JUNE 27, 2021

Creating a solid product strategy is an ongoing process, not a one-time effort. Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? It’s actually simpler than you think.

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User Testing Product Research Strategy Product Strategy 89

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Darrell Penta , Senior UX Researcher | HubSpot. Projects like these can put UX researchers in a very difficult position. Lean on your co-workers.

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Userpilot

APRIL 22, 2024

Interested in effortlessly turning prospects into loyal customers? In this article, we break down the concept of the marketing funnel and share examples of practical strategies to give you a better idea of how it helps with user engagement. Interested in providing personalized experience across the customer journey ?

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The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers. at the same time?—?the

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Product Research User Testing Research Software Feedback Software 89

The Product Coalition

DECEMBER 11, 2023

My specialty as a strategic consultant and product executive coach is this complex triangle where the product meets the strategy and the business. But another reason is that in order for your customers to buy your product they need to be ready to buy it. I’m sure you’ve been there yourself as a customer. How did it get there?

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The Product Coalition

MAY 28, 2022

When I talk about product strategy, I apply the same methodologies to my own company although my product is not technological. For a single product, the best way to describe the product’s business results is through the phases of the customer journey, as described in the metrics for pirates (AARRR) framework.

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Framework User Testing Dashboard Customer Experience 137

Roadmunk

OCTOBER 26, 2017

Matt recently co-authored an ebook with Drift’s CEO, David Cancel, called “ Burndown: A better way to build products.” The ebook explores the Burndown framework that Drift’s product team has adopted for product development. So to begin, I’d love to understand a little bit about the Burndown framework.

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The Product Coalition

NOVEMBER 25, 2020

At the product level, I highly recommend starting with the startup metrics for pirates framework (AARRR). I absolutely love this framework because of its simplicity on one hand and its insightfulness on the other. In short, this framework describes 5 categories of metrics: Acquisition, Activation, Retention, Revenue, Referral.

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Data Visualization User Testing Dashboard Customer Experience 89

eG Innovations

AUGUST 4, 2022

This article will explain the differences between these strategies including the benefits of combining static and dynamic thresholds to reduce false positives and alert storms whilst implementing automatic anomaly detection. Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise.

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UX Studio: Product Management

OCTOBER 26, 2017

Value returning visitors or customers a bit more than brand new users. And “a bit” actually means “much”, not to mention that keeping existing users takes seven times less effort than acquiring new ones , as does selling to them and converting them into repeat customers. Looking for daily users (e.g.

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Customer Experience Data Visualization Analytic Tools User Testing 106

Intercom, Inc.

NOVEMBER 23, 2022

I’m Patrick Campbell, and I’m now what’s called the Chief Strategy Officer here at Paddle. It’s weird, we have all these terms now – customer-funded, indie hacker. It’s all about how to get more leads and customers and how to talk to customers or prospects. Patrick: Yeah, totally.

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BrainMates

SEPTEMBER 9, 2020

When you’re aware of the problems and unmet needs that customers have, you can start to work towards a solution. After creating a business model and working with a mentor to launch his own business helping brands with strategy and facilitation, Ben’s progress was interrupted by the outbreak of COVID-19. Don’t panic. Start small .

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BrainMates

SEPTEMBER 9, 2020

When you’re aware of the problems and unmet needs that customers have, you can start to work towards a solution. After creating a business model and working with a mentor to launch his own business helping brands with strategy and facilitation, Ben’s progress was interrupted by the outbreak of COVID-19. Don’t panic. Start small .

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Research Software Entertainment Customer Experience Workshop 52

The Product Coalition

MAY 25, 2018

Learn more about the numerous product backlog anti-patterns that can manifest themselves when you try to create value for your customers and your organization. So you start on the left side with a vision that results in a strategy, and you come up with hypotheses, you run experiments to validate or falsify your hypothesis.

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