Wed.Nov 02, 2022

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The CFOs at a 160-year-old retailer and Gainsight talk about their approaches to modern KPIs

Gainsight

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies.

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2023 Product Conference List

Product Talk

We are starting to pull together our list of 2023 product conferences. This list is by no means exhaustive. If you know of product conferences that are not on the list and you think they should be, please send an email to conferences@producttalk.org. We’ll also keep updating this list as we hear about more events. Are you looking for the 2022 Product Conferences list?

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How To Build an Instagram-like App in Five Steps

The Product Coalition

Is it worth developing an Instagram-like app? How do you do it? Read this article to learn how to build an Instagram-like app in five steps. A global market study by DataReportal found that 4.7 billion people use social media. About 1.5 billion are Instagram users. Facebook, YouTube, and WhatsApp are still niche leaders, but they are not analogs. Instagram is a unique photo-sharing platform that has no comparable clone app in terms of popularity.

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We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Intercom, Inc.

In 2022, there are countless ways to reach your customers. . Despite all of these leaps forward, email remains a constant in customer communications. Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the number of emails landing in customer inboxes grows, so do customer expectations. .

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. In spite of this, companies often struggle with it. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution!

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10 Ways of Adding Value to Products in SaaS to Drive High-Margin Sales and Increase Profitability

Userpilot

How does adding value to products contribute to faster product growth? Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. How to measure product value. 10 ways to add value to products in SaaS. Let’s get started.

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Relationship Series Part III: The Delivery Consultant – Our Partner in Learning

The People of Product Management

I was a waiter for a number of years, and I loved it. I worked in two really fun restaurants. One was in Cape Town and other in London. What I enjoyed most; besides the live music and the interesting co-workers was the feeling of satisfying a customer’s need by providing them with a great product (in this case, a fantastic night out). Delivery consultants play the vital role of delivering products to satisfy clients’ needs as well as being the Voice of the Customer to the organization.

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Feedback Management

ProductPlan

What is feedback management? Feedback management collects user feedback to identify opportunities to improve a product or service. Product teams who regularly listen to what users say about their pain points, needs, successes, failures, and wishes for future products or features can use that data to drive product decisions and prioritize the roadmap.

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Musk’s Takeover of Twitter Reminds Me of PE Tech M&A in 2003, With Some Important Twists

DevelopmentCorporate

Elon Musk’s $44 Billion takeover of Twitter will be another radical shift for the software industry. In many way what has transpired in the past week reminds me of Private Equity Tech M&A in the early 2000s. There are some very important differences however. Will the X super app be the long term savior of Twitter and another huge notch in Elon’s belt?

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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ONE THING on Technology Debt

Product Culture

As a product grows in popularity, it often becomes more complex, with the added features, functionality, and scale demanded by its expanding customer base. These changes may require rewriting or refactoring parts of the code before you can expand further, addressing what is usually called technology debt. Such work is hidden entirely from the customer but may require a large percentage of the resources available for roadmap work.