Dealing With Uncertainty Is Hard! Should You Resist or Accept It?
The Product Coalition
JUNE 14, 2022
Embracing the unknown takes a special skill set. Continue reading on Product Coalition ».
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NPS+: 5 Steps to Get More Out of NPS Surveys
Alchemer Mobile
JUNE 14, 2022
An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.
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Embrace the Hard Questions: Adversity in Product Management
The Product Coalition
JUNE 14, 2022
Product managers exist to ensure the right thing gets built in the right way and to be right about the thing — and that means a lot of… Continue reading on Product Coalition ».
NPS+: 5 Steps to Get More Out of NPS Surveys
Alchemer Mobile
JUNE 14, 2022
An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.
Get Better Network Graphs & Save Analysts Time
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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.
Setting product OKRs properly and use them effectively
Mind the Product
JUNE 14, 2022
airfocus recently invited three industry experts to discuss the use of product OKRs, why they are important and how best to approach using them. In this article, airfocus CEO Malte Schalz summarises the key points discussed, along with some practical tips the experts distilled for getting started with product OKRs. [.] Read more » The post Setting product OKRs properly and use them effectively appeared first on Mind the Product.
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Rerun: Using retros to create continuous improvement – Matt Walton on The Product Experience
Mind the Product
JUNE 14, 2022
Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. He joins us on the podcast to level up our retro game. [.] Read more » The post Rerun: Using retros to create continuous improvement – Matt Walton on The Product Experience appeared first on Mind the Product.
Aggregation theory and the power of creating a product ecosystem
The Product Coalition
JUNE 14, 2022
Aggregation Theory describes how platforms come to dominate the industries in which they compete in a systematic way. Continue reading on Product Coalition ».
What is tiered support?
Intercom, Inc.
JUNE 14, 2022
Tiered support refers to support models that are organized with multiple levels or tiers of support. These tiers are organized strategically to ensure that the appropriate actions can be taken efficiently and effectively to resolve any customer challenges or concerns. A tiered support customer service model involves creating different levels or “tiers” of support to help you more easily allocate resources, create escalation paths, and give each customer service challenge the right level of atten
How to Organize the Localization Process and Improve Quality
The Product Coalition
JUNE 14, 2022
We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. Image created by alconost.com Localization helps your product grow and develop. When a company reaches the point where it needs localization, that’s a growth point. We discussed how localization works at Alconost and how the company manages quality control with localization department team leads.
Understanding User Needs and Satisfying Them
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
What is customer cohort analysis?
Intercom, Inc.
JUNE 14, 2022
Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. As a branch of behavioral analytics, customer cohort analysis organizes users into subsets in order to better monitor customer behaviors and user engagement.
Eight Mistakes to Avoid As A Product Manager
The Product Coalition
JUNE 14, 2022
And the reasons why those matter Continue reading on Product Coalition ».
What is a push notification?
Intercom, Inc.
JUNE 14, 2022
A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . Done well, push notifications are highly effective and engaging marketing tools that inspire users to take specific calls to action.
Product Management and Project Management Need Dedicated Talent
The Product Coalition
JUNE 14, 2022
The realities of having one person in charge of both product and project management, according to Jordan Bergtraum. Continue reading on Product Coalition ».
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
#ProductboardStrikes: Meet Productboard’s first brand campaign
ProductBoard
JUNE 14, 2022
At Productboard, we champion customer-centric product management: the practice of putting the customer at the center of all product decisions, actively seeking out customer feedback, and prioritizing based on customer needs. It’s this idea of customer-centricity that anchors Productboard’s first brand campaign: Strikethrough. < wistiaWrap.length; i++) { wistiaWrap[i].height = wistiaWrap[i].
Yes, Analytics Are “Just Another Feature,” But…
Qrvey
JUNE 14, 2022
Analytics are boring… Visualizations are yesterday’s news… who uses dashboards anyway? If you’re like most product managers, analytics, dashboards and visualizations may seem like “just another feature” you need to have, but under-investing in this critical element of your application could put you at a competitive disadvantage you’re not even aware of.
SaaS Consumption Gap: What is it and How to Close it?
Userpilot
JUNE 14, 2022
Are you wondering what the SaaS consumption gap is and how it affects your product? You’ve come to the right place. We discuss the SaaS consumption gap in this article, including what it means, why it occurs, and how it can you bridge the consumption gap by driving product adoption. Let’s dive right in. TL;DR. The consumption gap is the difference between your entire product functionality and what customers are actually using.
4 Stages of Infused Analytics and What They Mean for Product Leaders
Qrvey
JUNE 14, 2022
As a SaaS company leader, you’re constantly making decisions that have long-term effects on your company and your products. One of the biggest decisions facing product leaders will always be the build vs buy scenario. Should we build or buy? I’m sure our team can build it for a fraction of the cost right? It’s. The post 4 Stages of Infused Analytics and What They Mean for Product Leaders appeared first on Qrvey.
Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing
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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.
Using High Availability Capabilities to Make Migration of the Monitoring System Simple
eG Innovations
JUNE 14, 2022
The Need for Data Migration. A monitoring tool and its backend database. Monitoring platforms such as eG Enterprise collect large numbers of metrics and data points about the applications and infrastructure being monitored. As the complexity of the applications, the number of tiers and the scale of the infrastructure grows, so do the number of metrics that need to be analyzed.
5 Product Analyses That Put Customers at the Center of Your PLG Strategy
Gainsight
JUNE 14, 2022
This post was originally published on UX Matters. The ultimate challenge for any product leader is to ensure that customers not only try, but keep using your product over time. This is the heart of a product-led growth (PLG) strategy. A great product can be a fast path to revenues, brand loyalty, word-of-mouth, and durable business growth. Product-led growth is a go-to-market (GTM) approach that transforms the way we design products and deliver them to market.
13 Product Manager Jokes and Memes
airfocus
JUNE 14, 2022
How do you do, fellow product managers? We spend a lot of time focusing on serious and important parts of product management, and while there’s nothing wrong with that, it’s nice to remember that the best part about being a product manager is the fun you can have with your team.
What is customer relationship management?
Intercom, Inc.
JUNE 14, 2022
Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs.
Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)
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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.
What are NEAR Smart Contracts?
The Product Coalition
JUNE 14, 2022
Software developers today prefer NEAR due to its convenient user interface, security and scalability. NEAR protocol is based on a community administrated and shared platform that overcomes certain drawbacks existing in several blockchain predecessors like network scalability, limitations of high cost, low transaction speed and environmental sustainability.
Product Vision vs. Product Strategy
ProductPlan
JUNE 14, 2022
Great products don’t happen by accident. They usually require both a great idea and excellent execution. For an organization to follow through and turn that idea into a viable product, the team needs both a product vision and a product strategy. Both of these play a critical role in motivating those responsible for bringing the product from concept to market.
5 Reasons to Love Ionic Appflow
Modus Create
JUNE 14, 2022
Developing apps for your business has never been easier, faster, and cheaper. Hybrid app development has gone mainstream with dozens of options available at your fingertips — from UI toolkits and frameworks like Ionic to native integrations and SDKs like Cordova and Capacitor. However, that’s just one part of the SDLC. What about arguably the most important step of the process — app delivery?
21 Best Customer Onboarding Videos For SaaS
Userpilot
JUNE 14, 2022
Looking for examples of best customer onboarding videos for your SaaS? To capture user attention, SaaS companies are incorporating video as part of the customer onboarding process. This is because people watch videos more than they read text. It’s an effective way to educate new users and enhance the user experience. In this article, we’ve compiled the 21 best SaaS customer onboarding video examples.
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
How to Embed a Loom Video Into Your SaaS Product
Userpilot
JUNE 14, 2022
This article covers different ways of doing it so you can easily pick the easiest one. TL;DR. Most websites and platforms allow you to embed Loom videos, although some may block the ability to insert the videos directly. If this is the case for you, you may still be able to embed GIF thumbnails. There are several options to embed Loom videos into your app: through the Loom Chrome extension, the Loom EmbedSDK tool for developers, 3rd party services that Loom integrates with ( Userpilot included),
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