November, 2020

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How To Define Product KPIs?

The Product Coalition

Creating success with well defined product KPIs Continue reading on Product Coalition ยป.

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Product People on Prioritisation

Mind the Product

We asked 55 people working in product management roles to share their thoughts, feelings, and frustrations on the process of prioritisation. Read on for an overview of their feedback, and if you’re a Mind the Product member, you can access an extended report (more on this below). Who We Spoke To The majority of people [.]. Read More. The post Product People on Prioritisation appeared first on Mind the Product.

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Build Products That Solve Real Problems With This Lightweight JTBD Framework

First Round Review

Drawing on her experiences building products at Lumosity, Oculus, and Facebook's New Product Experimentation group, Sunita Mohanty shares a lightweight "jobs-to-be-done" framework for early-stage product teams, along with templates and go-to-market tactics.

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The Product Strategy Cycle

Roman Pichler

Enter the Cycle. Traditionally, strategy and execution are often viewed as separate, sequential pieces of work that are carried out by different people. For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. But as long as innovation, change, and risk are present, this approach is ineffective.

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Leadership strategies to improve workplace culture

Lead on Purpose

Guest post by Gabe Nelson Great leaders inspire. Great leaders don’t dominate a room, they motivate it.

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Q&A with Digital Transformation Experts: Liz Jensen from Visa

Alchemer Mobile

As a business concept, weโ€™ve talked about digital transformation for the better part of a decade. But in 2020, digital transformation as we know it barreled ahead at a dizzying paceโ€”causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals.

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Customer Retention Priorities vs. Wallet Share Growth: Will There Ever Be More Overlap?

Product Management University

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. Think about it. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. If you’re one of them read on. One of our current clients offers a CRM add-on solution that helps high-tech companies grow revenue and wallet share in existing customer accounts.

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2021 Product Conferences

Product Talk

We are starting to pull together our 2021 conference list. A lot has changed in the world since we last published our 2020 conference list. Due to COVID-19, many of the events on our list had to shift to virtual events. We expect the same will happen in 2021. Nevertheless, we are finding that conference organizers are getting better at offering compelling online events.

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How Real Product Teams Make OKRs work: Extended Report

Mind the Product

The popular Objectives and Key Results framework (OKRs) can be a powerful tool, provided it’s understood and used correctly. With this in mind, we recently undertook a survey to understand how companies are using OKRs in the wild. Our survey was run in collaboration with Timm Richter, CEO of NEO Culture and former chief product officer at [.].

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Secure SaaS Success: Embedded Finance as a Competitive Advantage

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where heโ€™ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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Leading product strategy and execution

Lead on Purpose

Building software platforms and applications that customers love, and will recommend to their peers, takes extreme focus and hard work.

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S.H.O.P.: Making the move Online

Intercom, Inc.

Welcome to S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, weโ€™re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled โ€“ and transformed โ€“ shopping as we know it. This week, weโ€™re looking at the tools and infrastructure needed to facilitate the move Online.

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Six Remote Mobile Product Manager Tips

Alchemer Mobile

This year has been interesting to say the least. With most companies transitioning to part-time (if not full-time) remote work, teams are being forced to be creative in the ways they communicate and work efficiently. For product managers , this has posed some unique challenges. Weโ€™re here to help! 1. Create a research hub. Take a page out of the Gap Inc. consumer insights team’s book and create a large research hub to share data across departments.

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A Practical Prioritization Approach for Technical Debt

The Product Coalition

Copyright?โ€”?Dilbert.com In Job interviews, one of the most frequent questions I get is?โ€”?โ€œ Assume you have new feature requests from business, but your technical team wants to fix the technical debts first, what do you do?โ€. Well, it is logical for the interviewer to assume that as a product owner, you will have a ready answer for this. Because every PO faces this dilemma on a regular basis.

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10 Rules for Managing Apache Cassandra

Itโ€™s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scaleโ€”but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules youโ€™ll want to know when managing Apache Cassandra.

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Trust vs Commitments

Ask Benny

Consider getting rid of time estimations The never-ending battle. Time estimations are one of the major points of conflict between product management and development teams. It takes a lot of time to make good estimations and even then they are usually wrong. I have not encountered many people who could make really good estimations. There is a reason for that.

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Product Vision 2020

Mind the Product

In this ProductTank London talk, Paavan Buddhdev – previously Product Designer at AND Digital and now Founder of Sound Off – discusses the concept of product vision through design lens. Here are the key areas discussed: Vision: a prerequisite to strategy Properties of a vision statement How do we get there: Hills and Storytelling framework Conclusions: an [.].

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What type of innovation are you talking about?

Strategyzer

People often don't understand each other when they talk about innovation. The main reason for this confusion is that there are different types of innovation. To be understood, it is fundamental to specify what type of innovation you are talking about.

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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team โ€“ which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead. Below, we share our favorite tips for proactively and automatically resolving queries, at scale.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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Q&A with Digital Transformation Experts: Josh Fischer from Spotify

Alchemer Mobile

Welcome to the third installation of our digital transformation interview series, where successful product and marketing leaders share whatโ€™s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. If you missed our last interview with Liz Jensen from Visa , we recommend giving it a read, too! __. As a business concept, weโ€™ve talked about digital transformation for the better part of a decade.

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How to find your flow in a working from home reality?

The Product Coalition

With all the distractions surrounding us, efficiency and productivity are becoming essentials. You have the power to control your flow! Continue reading on Product Coalition ยป.

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6 Counterintuitive Rules for Being a Better Manager โ€” Advice from Lambda School, Quip & Facebook

First Round Review

Molly Graham shares her collection of rules for managers (which include references to robots and wilderness medicine), assembled from her experiences scaling Lambda School, Quip and Facebook.

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Building Successful Product Development Teams, by Simon Colmer

Mind the Product

Simon Colmer (at the time of this talk, the Head of Development at Access NFP Websites) spoke to ProductTank London about a developerโ€™s perspective on what it takes to build a successful product development team. As product people, team alignment is table-stakes, and itโ€™s crucial that we factor in multiple perspectives to create diverse, empowered teams, so [.].

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when itโ€™s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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The Most Common Experiment Pitfalls and How to Avoid Them

Strategyzer

The best plans for experimentation donโ€™t always come through. Weโ€™ve learned this in working with teams to design, run, and analyze experiments over the years. Part of learning this process is becoming more proficient at quickly running experiments while making progress through data-driven insights. Below is a list of the most common experiment pitfalls weโ€™ve seen in the field.

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. Thatโ€™s an incredible statistic โ€“ but how can these benefits be realized? Today, support teams are navigating an increasingly demanding support landscape. With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction.

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Gap Inc. Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions

Alchemer Mobile

In 2020, Gap Inc.โ€™s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. For example, Gap Inc. quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience.

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How To Create A Powerful Product Experimentation System?

The Product Coalition

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? How to prioritize the ideas for maximum business value? Cross functional alignment with the rest of the business. The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.