Sat.Apr 17, 2021 - Fri.Apr 23, 2021

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Process as Product: What product ops can learn from user research

Mind the Product

What do a necklace, a bowl of salad, and a compass have in common? They are all metaphors that product managers at Dashlane use to describe their role. The insight they revealed, among others, helped me shape what Dashlane’s first-ever product operations role should look like. Product operations is a relatively new concept for most companies [.] Read more » The post Process as Product: What product ops can learn from user research appeared first on Mind the Product.

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Why is it better to work from home then work from office?

The Product Coalition

You have to keep working from home post-pandemic Continue reading on Product Coalition ».

Startups 170
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The modern product manager’s tech stack

ProductBoard

As a product manager, you sit at the focal point of many different parts of your company. You coordinate between R&D functions like design and engineering and go-to-market functions like growth, product marketing, sales, and customer success. And, of course, you need to get buy-in from the executives who (depending on your company) may be very interested in what you do.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Product Requirements That Amplify Your Customer Needs [+Webinar]

280 Group

Identify the Insights. Recently, we explored using Voice of the Customer techniques to better understand your customers’ needs, find “moments of truth,” and identify how your product can help them along their customer journey. Now, how do you take the insights that you gathered during this process and convert them into detailed requirements that empower your teams to create truly customer-centric products?

Webinar 245

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The PM Competency Framework: Making Product Management growth a team effort

Mind the Product

My first year at Spotify was one of the happiest years of my life. I had joined the Infrastructure and Operations ‘tribe’ as an Agile Coach and some of my fondest memories (both personally and professionally) were from working in my Agile Coach ‘chapter’. As a chapter of six coaches, over time, we understood our [.] Read more » The post The PM Competency Framework: Making Product Management growth a team effort appeared first on Mind the Product.

Framework 190
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Ready to scale your support? Here’s why you need a customer support operations team

Intercom, Inc.

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. It can seem like an impossible balancing act – but customer support operations can help.

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Product Case Study?—?Portable Benefits for Gig Economy Workers

The Product Coalition

Winning product concept of Product Buds’ Spring 2021 Protothon, to bridge the gap of gig workers lacking benefits by providing healthcare… Continue reading on Product Coalition ».

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2021 Engagement Benchmarks for Education Apps

Alchemer Mobile

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Practising “Best Practice” Product in the Context of B2B2B2C

Mind the Product

“Who are we building this for, the buyer, their customer, or the users?!” This was the Product and Design team I was leading in 2020 which focused on building and selling an enterprise-grade digital platform in healthcare. The complexity of this situation was consternating. Who were we supposed to serve, and how would we serve [.] Read more » The post Practising “Best Practice” Product in the Context of B2B2B2C appeared first on Mind the Product.

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How Independent Book Store Product Managers Survive In The Age Of Amazon

The Accidental Product Manager

Bookstores can not only survive, but they can thrive in the age of Amazon Image Credit: Peretz Partensky. If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. I mean really, Amazon showed up several decades ago and pretty much put these guys out of business.

Books 118
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6 Factors Ensuring Effective Management of Test Environment

The Product Coalition

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools. Considering all factors, no technology can deliver expected results without testing and evaluation in a focused environment bringing together the related factors.

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So You’ve Raised a SaaS Mega Round: Now What?

Gainsight

[Special thanks to Ajay Agarwal at Bain Capital Ventures, Nakul Mandan from Audacious Ventures, Roger Lee from Battery Ventures, Jeff Lieberman from Insight Venture Partners and Byron Deeter from Bessemer Venture Partners for their feedback on this post]. It’s an incredible time to be in SaaS. I don’t know if a day goes by without another SaaS company announcing a fundraise valuing them at more than $1 billion.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Data scaling for startups by Crystal Widjaja

Mind the Product

In this #mtpcon Digital APAC keynote, Crystal Widjaja, Executive-In-Residence at Reforge, discusses the impact product people can have when utilising a sensible data strategy. This, she tells us, helps to drive product improvement, create great customer experiences, and achieve defensibility. Watch the talk in full or read on for the overview. Mind the Product members can [.

Startups 150
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You don’t need a technical background to be a PM. I’m proof.

ProductCraft

When people see my background as a teacher, they often ask how I ended up becoming a product manager at a technology company. Usually, they’re looking for advice on how they can break into a career in product management themselves. I don’t blame them for wondering! After all, we’ve been told for years that in. Read more » The post You don’t need a technical background to be a PM.

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How I Invented the Google Assistant

The Product Coalition

Coming up with the next big thing is hard. Or is it? Where do big creative ideas come from, and how important is this skill for product leaders? Some takeaways for you from a product interview I had at Google many years ago. Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google.

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Cashless Trends in Japan: Learn Why People Are Using Less Cash

freshtrax

Japan has historically been known as a cash-based society. But in the last few years, there has been an uptick in the usage of credit cards as the Japanese get more comfortable with the idea of cashless payment methods and COVID-19 sped up a shift to purchasing products online. Three main occasions to use cashless payments in Japan. When we say “cashless” in Japan, there are three times consumers would typically use cashless technologies instead of cash.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Product and VC: What You Need to Know – Dharmesh Raithatha

Mind the Product

For many product people, it’s a dream to get in early at a startup — or to start their own. Unless you have the ability to bootstrap, that means you’ll need access to money, which often means working with venture capital. That can be a mysterious and scary world, so we asked Dharmesh Raithatha, CPO [.] Read more » The post Product and VC: What You Need to Know – Dharmesh Raithatha appeared first on Mind the Product.

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Leadership Tip #5: Learn How to Ask for Help

Johanna Rothman

Are you wary of asking for help? You might feel weak. Or, you might worry your colleagues see you as weak or incompetent. You might not feel safe if you want to ask for help. However, very few of us know everything we need. Or can do everything we want to accomplish without asking for help. Help is a form of support. And one size support does not fit all.

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Why We Don’t Interview Product Managers Anymore

The Product Coalition

Job interviews are mostly nonsense. According to Ron Friedman , a psychologist and author of “ The Best places to work ”, 80% of people lie during their interviews?—?so if that's the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?

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3 Rules for Building a More Caring Culture — This Chief People Officer Shares Lessons from Lambda School & InVision

First Round Review

Mark Frein has served as Chief People Officer at Return Path, InVision, and now Lambda School. Here, he shares his approach to spinning up the people function, as well as tactical tips for creating a great employee experience, enabling a workforce that feels seen and heard, and making an environment where people feel developed.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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Product Research Rules with C. Todd Lombardo

Daniel Elizalde IoT Blog

What are the Product Research Rules that ensure you build the right product? Find out in this episode of the Enterprise Product Leadership podcast. Get new episodes delivered right into your inbox or Subscribe to the podcast on iTunes | Android | Stitcher | Spotify Episode Details – Product Research Rules with C. Todd Lombardo […].

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Podcast with Joe Krebs on Agile.FM

Johanna Rothman

I had a terrific time with Joe Krebs on his podcast. See Agile FM – Johanna Rothman. We spoke about a number of ideas from the Modern Management Made Easy books: How to recognize and avoid micromanagement. What it might mean to engage people at work. The kinds of workspaces we need. Psychological safety. One-on-ones. Feedback loops and delays for managers.

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Top 3 Micromanagement Symptoms in your Scrum Agile Adoption

The Product Coalition

Micromanagement in Agile and Scrum Continue reading on Product Coalition ».

Agile 176
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10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!