Sat.Nov 27, 2021 - Fri.Dec 03, 2021

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3 High-level KPIs for product managers to track

Mind the Product

Defining your metrics and KPIs isn’t easy. Start with these three, and use the insights you gather to identify more specific ones. [.] Read more » The post 3 High-level KPIs for product managers to track appeared first on Mind the Product.

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Business Strategy vs. Product Strategy: What’s the Difference?

ProductPlan

Even among experienced product professionals, a common misconception in business holds that product strategy and business strategy mean the same thing. They don’t. Product professionals need to understand the distinction between business strategy vs. product strategy. Knowing how these two spheres of strategy differ and how they fit together plays a role in your ability to build successful products and articulate a clear product vision.

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Agile Product Life Cycle-Practices & Tools

The Product Coalition

In the previous article, I discussed in detail about Agile Product Life Cycle and its different phases and outcomes that allow an organization to function end to end in an agile product life cycle. This is in continuation to the previous article in which I’ll be discussing the tools and practices corresponding to each of the phases that help teams drive end to end agile product life cycle.

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Tools of the Trade: A Look at the Discovery Tech Stack at 99designs

Product Talk

In case you missed it, Tools of the Trade is a new series on Product Talk. In each edition, we talk with a continuous discovery champion (or group of champions) from one organization. We learn about where they are in their continuous discovery journey, which tools they’re using to support these new habits, and any lessons or insights they have gained from their experience.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei

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How Your Mobile Acquisition Strategy Impacts Your Technology Choices

The Product Coalition

In the world of mobile, the method you choose to build your mobile app will impact how well it works with users signing up via different acquisition channels?—?especially new users. In some cases, development and technology choices may even stop you from using certain acquisition channels. So, now you need to understand upfront how you can expect to acquire users.

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Habits Are Overrated

Nir Eyal

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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Set your sales team’s written communication apart with GEMS, our email coaching framework

Intercom, Inc.

As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

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Mastering the art of the big bet by Alice Newton Rex

Mind the Product

In this #mtpcon London+EMEA keynote, WhatsApp's Product Director, Alice Newton Rex, explains the common trends adopted by those who’ve found success making big product bets. [.] Read more » The post Mastering the art of the big bet by Alice Newton Rex appeared first on Mind the Product.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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Having a Strategy is Not Having a (Rigid) Plan

The Product Coalition

One of the biggest problems getting started with a development project?—?especially one where some of the work is being outsourced?—?is getting over the need for a concrete plan at the start of the project. I suspect this is because many people are mistakenly confusing having a plan with having a strategy. Both are necessary for moving forward, of course.

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Product Sprawl

Mironov Consulting

There’s a pattern I see, especially at enterprise software companies, where the go-to-market materials present a glowing product picture - but underneath there’s a jumble of mismatched pieces, arcane product history, incomplete testing, and randomness. I call it product sprawl. .

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Getting the Right Advice

The Product Guy

Every new team you are on provides great opportunity to refine yourself and learn as a product manager. Watch and learn more from product management expert, Tanya Koshy.

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Rerun: Product culture in South and Latin America – Guido Lonetti on The Product Experience

Mind the Product

Product Leader Guido Lonetti shines a light on the diverse product culture in South and Latin America, where he’s spent time as a Head of Product and the co-organiser of ProductTank Buenos Aires. [.] Read more » The post Rerun: Product culture in South and Latin America – Guido Lonetti on The Product Experience appeared first on Mind the Product.

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

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Online Biometric Screening?—?Security Assistant For Online Businesses

The Product Coalition

Online Biometric Screening?—?Security Assistant For Online Businesses Biometric licenses are the best way to protect your online business from unwanted mailers to protect end-users. Biometric screening is a type of protection used to measure the physical characteristics of humans. Biometric systems provide physical or functional material with accurate data and are stored in data.

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The IC’s Guide to Driving Career Conversations — 25 Tips for Purposeful Career Planning

First Round Review

Top startup leaders and operators share a tactical manual with 25 tips for direct reports to take charge of career conversations with their managers.

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361: Experimenting for product success – with Alex Mitchell

Product Innovation Educators

How small, focused tests can help product managers create better products. Today we are talking about using experimenting and testing to create products customers love. To help us with this topic, Alex Mitchell is our guest. He is Director of Product at Kin Insurance and founder of The Modern Product Manager, which provides resources and courses for aspiring product managers.

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SUNDAY REWIND: How calm technology can help us be more human by Amber Case

Mind the Product

In this Sunday Rewind episode, we look back to when Amber Case, Cyborg Anthropologist spoke at #mtpcon London. In her talk, she discusses the concept of Calm Technology and how it can help us to be more human during a technological age. [.] Read more » The post SUNDAY REWIND: How calm technology can help us be more human by Amber Case appeared first on Mind the Product.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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How to Know if You Have A Healthy Software Development Team?

The Product Coalition

Four metrics to measure squad performance Photo by Isaac Smith on Unsplash For anyone working with a product, it is very simple to understand that both discovery and delivery are two essential steps to success. Defining the success of discovery is complex, but many times we are so immersed on a daily basis that we can feel and know if it’s healthy or how to improve.

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How to Use Google’s HEART Framework to Improve Your SaaS Product

Userpilot

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. It helps to not only improve the UX but also drive revenue.

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Product myths vs. product reality: Why misalignment is still a major problem

ProductBoard

If you don’t truly understand customer needs or if you’re lacking a clear vision and strategy, there’s no way to know if you’re building the right thing. This is why product management best practices can be boiled down to three pillars: deep user insights, clear product strategy, and an inspiring roadmap. This should not be surprising to any product person.

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Your ticket to product analytics expertise by Ross Walker and Matt Smith

Mind the Product

How does your product analytics strategy stack up? In this #mtpcon London+EMEA session, Ross Walker and Matt Smith from MixPanel, break down some of the things you can do to develop your product analytics expertise. [.] Read more » The post Your ticket to product analytics expertise by Ross Walker and Matt Smith appeared first on Mind the Product.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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Left Behind: 300+ UXRs on What Makes for an Adequate Research Project Timeline

dscout People Nerds

A People Nerds original investigation uncovers how much time UXRs really “have” to conduct their work and what happens time runs short…or out.

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How to Increase User Adoption: 7 Actionable Tactics That Really Work In SaaS

Userpilot

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. User adoption is how you measure how much of your product the user is regularly using.

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Bridging the Mentorship Gap for LGBTQ+ Employees

BrainMates

The Gap. It is often said that “ you can’t be what you can’t see”. Some people recognise this as a metaphor for the importance of representation. Others see it as a self-limiting statement. Whether you agree with it or not, the data doesn’t lie. Only five global leaders at the national level have ever identified as LGBTQ+ and just four occupy the CEO position of the largest US corporations.

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The Most Effective Voice Of The Customer Survey To Use Today

Usersnap

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey?

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr