Sat.Nov 27, 2021 - Fri.Dec 03, 2021

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3 High-level KPIs for product managers to track

Mind the Product

Defining your metrics and KPIs isn’t easy. Start with these three, and use the insights you gather to identify more specific ones. [.] Read more » The post 3 High-level KPIs for product managers to track appeared first on Mind the Product.

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Business Strategy vs. Product Strategy: What’s the Difference?

ProductPlan

Even among experienced product professionals, a common misconception in business holds that product strategy and business strategy mean the same thing. They don’t. Product professionals need to understand the distinction between business strategy vs. product strategy. Knowing how these two spheres of strategy differ and how they fit together plays a role in your ability to build successful products and articulate a clear product vision.

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Agile Product Life Cycle-Practices & Tools

The Product Coalition

In the previous article, I discussed in detail about Agile Product Life Cycle and its different phases and outcomes that allow an organization to function end to end in an agile product life cycle. This is in continuation to the previous article in which I’ll be discussing the tools and practices corresponding to each of the phases that help teams drive end to end agile product life cycle.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Going global: How to implement a product localization strategy

Mind the Product

In this article, we will discuss what product localization is, why it's important, and how to implement this strategy in your business. [.] Read more » The post Going global: How to implement a product localization strategy appeared first on Mind the Product.

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How Your Mobile Acquisition Strategy Impacts Your Technology Choices

The Product Coalition

In the world of mobile, the method you choose to build your mobile app will impact how well it works with users signing up via different acquisition channels?—?especially new users. In some cases, development and technology choices may even stop you from using certain acquisition channels. So, now you need to understand upfront how you can expect to acquire users.

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Set your sales team’s written communication apart with GEMS, our email coaching framework

Intercom, Inc.

As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

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Mastering the art of the big bet by Alice Newton Rex

Mind the Product

In this #mtpcon London+EMEA keynote, WhatsApp's Product Director, Alice Newton Rex, explains the common trends adopted by those who’ve found success making big product bets. [.] Read more » The post Mastering the art of the big bet by Alice Newton Rex appeared first on Mind the Product.

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Product Sprawl

Mironov Consulting

There’s a pattern I see, especially at enterprise software companies, where the go-to-market materials present a glowing product picture - but underneath there’s a jumble of mismatched pieces, arcane product history, incomplete testing, and randomness. I call it product sprawl. .

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Having a Strategy is Not Having a (Rigid) Plan

The Product Coalition

One of the biggest problems getting started with a development project?—?especially one where some of the work is being outsourced?—?is getting over the need for a concrete plan at the start of the project. I suspect this is because many people are mistakenly confusing having a plan with having a strategy. Both are necessary for moving forward, of course.

Strategy 157
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Getting the Right Advice

The Product Guy

Every new team you are on provides great opportunity to refine yourself and learn as a product manager. Watch and learn more from product management expert, Tanya Koshy.

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Rerun: Product culture in South and Latin America – Guido Lonetti on The Product Experience

Mind the Product

Product Leader Guido Lonetti shines a light on the diverse product culture in South and Latin America, where he’s spent time as a Head of Product and the co-organiser of ProductTank Buenos Aires. [.] Read more » The post Rerun: Product culture in South and Latin America – Guido Lonetti on The Product Experience appeared first on Mind the Product.

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The IC’s Guide to Driving Career Conversations — 25 Tips for Purposeful Career Planning

First Round Review

Top startup leaders and operators share a tactical manual with 25 tips for direct reports to take charge of career conversations with their managers.

Startups 126
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Online Biometric Screening?—?Security Assistant For Online Businesses

The Product Coalition

Online Biometric Screening?—?Security Assistant For Online Businesses Biometric licenses are the best way to protect your online business from unwanted mailers to protect end-users. Biometric screening is a type of protection used to measure the physical characteristics of humans. Biometric systems provide physical or functional material with accurate data and are stored in data.

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361: Experimenting for product success – with Alex Mitchell

Product Innovation Educators

How small, focused tests can help product managers create better products. Today we are talking about using experimenting and testing to create products customers love. To help us with this topic, Alex Mitchell is our guest. He is Director of Product at Kin Insurance and founder of The Modern Product Manager, which provides resources and courses for aspiring product managers.

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SUNDAY REWIND: How calm technology can help us be more human by Amber Case

Mind the Product

In this Sunday Rewind episode, we look back to when Amber Case, Cyborg Anthropologist spoke at #mtpcon London. In her talk, she discusses the concept of Calm Technology and how it can help us to be more human during a technological age. [.] Read more » The post SUNDAY REWIND: How calm technology can help us be more human by Amber Case appeared first on Mind the Product.

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How to Use Google’s HEART Framework to Improve Your SaaS Product

Userpilot

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. It helps to not only improve the UX but also drive revenue.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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How to Know if You Have A Healthy Software Development Team?

The Product Coalition

Four metrics to measure squad performance Photo by Isaac Smith on Unsplash For anyone working with a product, it is very simple to understand that both discovery and delivery are two essential steps to success. Defining the success of discovery is complex, but many times we are so immersed on a daily basis that we can feel and know if it’s healthy or how to improve.

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Product myths vs. product reality: Why misalignment is still a major problem

ProductBoard

If you don’t truly understand customer needs or if you’re lacking a clear vision and strategy, there’s no way to know if you’re building the right thing. This is why product management best practices can be boiled down to three pillars: deep user insights, clear product strategy, and an inspiring roadmap. This should not be surprising to any product person.

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Your ticket to product analytics expertise by Ross Walker and Matt Smith

Mind the Product

How does your product analytics strategy stack up? In this #mtpcon London+EMEA session, Ross Walker and Matt Smith from MixPanel, break down some of the things you can do to develop your product analytics expertise. [.] Read more » The post Your ticket to product analytics expertise by Ross Walker and Matt Smith appeared first on Mind the Product.

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How to Increase User Adoption: 7 Actionable Tactics That Really Work In SaaS

Userpilot

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. You’ll have a bunch of features that help them do this, eg a calendar, invite/share link feature, etc. User adoption is how you measure how much of your product the user is regularly using.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Left Behind: 300+ UXRs on What Makes for an Adequate Research Project Timeline

dscout People Nerds

A People Nerds original investigation uncovers how much time UXRs really “have” to conduct their work and what happens time runs short…or out.

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Bridging the Mentorship Gap for LGBTQ+ Employees

BrainMates

The Gap. It is often said that “ you can’t be what you can’t see”. Some people recognise this as a metaphor for the importance of representation. Others see it as a self-limiting statement. Whether you agree with it or not, the data doesn’t lie. Only five global leaders at the national level have ever identified as LGBTQ+ and just four occupy the CEO position of the largest US corporations.

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The Most Effective Voice Of The Customer Survey To Use Today

Usersnap

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey?

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Tooltip UI Design: Best Practices, Examples and Application in SaaS

Userpilot

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. How do you ensure that the tooltip appears when users hover over it? What should the descriptive text say? Where’s the line between a helpful tooltip and just creating unnecessary friction ?

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

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Grow a Small Business Podcast Episode with David Fradin and Troy Trewin

Spice Catalyst

In this episode, Troy Trewin interviews David Fradin, the President of Spice Catalyst based in Silicon Valley, USA, a worldwide product success management and product success marketing training, consulting, and assessment organization. They offer training to product managers and product marketing managers who are under huge companies to help them accelerate revenue and innovation.

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7 Insights from our Webinar with Hubert Joly

Strategyzer

The traditional approach for turning around a failing company is simple and ruthless. You brutally restructure the organization and cut costs.

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Product Managers Are Changing Retail Stores Into Warehouses

The Accidental Product Manager

As customer’s needs change, product managers have to adjust Image Credit: Seika. So here’s a quiz for you: if you were going to buy a TV, how would you go about doing it? If you are like most of us, you’d go look online, find the model that you wanted, and then order it online. The idea of going to a store and picking one out is something that a lot of us no longer consider.