Sat.Jan 18, 2020 - Fri.Jan 24, 2020

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How Customer Emotion Impacts Customer Sentiment

Alchemer Mobile

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience over the next decade. Forrester recently reported that when it comes to stand-out customer experiences, leading brands rely on emotion to build loyalty. But many marketers and product managers often use “emotion” and “sentiment” interchangeably, even though they are very different.

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When to Declare Backlog Bankruptcy

ProductPlan

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). The complexity of what we were trying to accomplish became more evident as each day passed. The product backlog I managed grew daily. I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders.

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How to build a world-class product team

Mixpanel

Hi, I’m Mike and I’m a product manager. The product I manage? Product managers. As Director of Product Management at Mixpanel, an important part of my role is hiring and developing a world-class team of product managers and ensuring that we’re empowering those people to be the best product managers they can be. If you, too, are responsible for your company’s product managers, the start of the new year might represent a chance to renew and strengthen your team.

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Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. But there’s another factor that goes beyond looking the part on paper. That X-factor? It’s enthusiasm! Enthusiastic testers are game-changers when it comes to maintaining test participation throughout the course of your Customer Validation (CV) projects.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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A Product Ops Meeting Template

ProductCraft

Product ops is all about driving alignment, communication, and processes around the product. But how does the product ops team keep itself aligned and organized? One way is through dedicated product ops meetings. We know, we know — no one wants more meetings on their calendar. But with the template below, your team can ensure. Read more » The post A Product Ops Meeting Template appeared first on ProductCraft by Pendo.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019.

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Wireframes Aren’t Just for Designers

Mind the Product

Wireframes are often underused in the product development process but, as I’ll explain in this post, they can be invaluable in facilitating communication and knowledge transfer. Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. It was a simple yet powerful technique used by visionaries, makers, and salespeople to communicate ideas for products and features that didn’t yet exist.

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Repositioning Your Product

The Product Guy

As you gain experience as a Product Manager it’s likely you’ll eventually encounter a business scenario in which you decide to bring your product to a new audience. For the purposes of this talk we’ll focus on two cases. The first is when going from a consumer to business audience and the second is when going from one region to another. Learn how to make such repositioning a reality and some good frameworks that can help you decide when as well as how.

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How do you Find Enterprise Product/Market fit?

The Product Coalition

It’s never easy to create enterprise-grade products. They are inherently expensive. You need them to meet exacting standards, and you also… Continue reading on ProductCoalition.com ».

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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The Engineer’s Guide to Career Growth — Advice from My Time at Stripe and Facebook

First Round Review

Raylene Yung has spent a decade scaling eng and product teams at Facebook and Stripe. Here's her advice for engineers at every stage of their careers, from IC to org leader.

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Carbon Neutral Roadmaps – Chris Adams on The Product Experience

Mind the Product

For the 50th episode of The Product Experience, we’re proud to have Chris Adams join us to talk about making your products more sustainable. One of the rare people who’s seen our world from all sides – Chris has been a developer, designer, researcher and product manager – he came on the show to share practical and implementable advice on how to move from intentions to actions.

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Three Bad Habits That PMs Need to Kick in 2020

ProductCraft

A reliable way to improve your success as a project manager (PM) lies in overcoming three bad habits: Failure to identify risk Lack of look-ahead planning Poor expectation management In my opinion, these three habits are not talked about enough. And whenever I encounter a problem in a project, it’s typically because of one of. Read more » The post Three Bad Habits That PMs Need to Kick in 2020 appeared first on ProductCraft by Pendo.

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Understand the World Around Product

The Product Guy

Develop yourself as a product manager, try other platforms, tools, communities, and… Watch and learn more from product management expert, Benny Reich.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Extracting Research Insights: How to Analyze Qualitative Data with Timothy Moore of The Design Gym

UserInterviews

We’ll cover the first step you should take when processing qualitative data, organizing raw data with synthesis frameworks, and a handy technique for communicating your findings.

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Can a Product Career be Planned? By Marc Abraham

Mind the Product

Kick-starting a product career can be difficult, especially if you’re looking for a straightforward route. In this ProductTank London talk, Marc Abraham , Product Ownership Practice Lead at ASOS gives us a framework for breaking into product management. He takes us through: Why planning a product management career is hard. Getting started as a product manager.

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TEI 265: A 6-part framework to make sense of your product projects – with Steve Johnson

Product Innovation Educators

How product managers can use the Planning Canvas to go from an idea to making money. A CEO I worked for used the strategy to “create a plan for the plan.” When it appeared we were getting stuck trying to create a plan for the next big thing, he would tell me to schedule a meeting to make a plan for the plan — a meeting to discuss what would need to go into a plan since we don’t yet really know what the plan should be.

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Five senior research leaders on how to ask the ‘right’ questions in the ‘right’ way

Userzoom

If you’re running moderated user research (either remote or in-lab) you need to learn how to ask the right questions, in the right way. But what does that actually does this mean and why is it important? The ‘right’ questions are ones that do not influence or lead or coax a test participant. Instead they reveal truthful opinions and behaviours without your own bias.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.

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Product Love Podcast: Rahul Vohra, CEO of Superhuman

ProductCraft

This week on Product Love, I talked to Rahul Vohra, the CEO and founder of Superhuman, the fastest email experience ever made. So what compelled Rahul to get into a space that was already crowded with giants like Gmail and Outlook? During his time at LinkedIn, he ran their email integration. Over time, he developed. Read more » The post Product Love Podcast: Rahul Vohra, CEO of Superhuman appeared first on ProductCraft by Pendo.

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Joe Leech: A Scientific Approach to Product

Mind the Product

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. That said, you’d be lucky to find yourself working alongside Little Dude, as Joe has to turn away the majority of the offers of work he receives.

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Is Working with a Participant Recruitment Agency the Best Way to Conduct User Research?

UserInterviews

Budget. Time constraints. Participant quality. Are agencies the best way to go? We explore when they work best and an alternative for when they fall short.

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How we approach remote work at productboard

ProductBoard

A few months ago, I decided that I wanted to move back to Amsterdam. Having been in Prague since the start of last year, I had begun to miss my friends, my family, and the beautiful capital of the Netherlands. I tried to power through, but I just couldn’t find my comfort zone in Prague. At the same time, I really didn’t want to leave productboard. And when I told our CTO, Daniel, that I wanted to.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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Happy MLK Day!

The Accidental Product Manager

Happy MLK Day! Image Credit: ???????. This week in the United States we celebrate the life of Dr. Martin Luther King. Just in case you’ve forgotten who he was, he is best known for his role in the advancement of civil rights using nonviolent civil disobedience. On Oct. 14, 1964, King received the Nobel Peace Prize for combating racial inequality through nonviolence.

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Out of the Fog by Holly Donohue

Mind the Product

In this MTP Engage Manchester talk, Holly Donohue, Product Director at Aquila Heywood takes us through their product team’s journey from a waterfall business to one focused on agile. The key points of her talk include: Problems as a waterfall business. Making the adjustment to agile. Achievements since the transition. Watch the video to see Holly’s talk in full.

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Create & Manage the Project’s Bounds, Part 2 (Constraints and Floats)

Johanna Rothman

In Part 1 , I wrote about the origins of drivers, constraints, and floats. I needed them when we only could release the project once to the customers. You saw the questions that help people choose the project driver. What about the constraints and floats? I think of constraints as bounding the project inside the driver, and floats as degrees of freedom.

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How to Retain and Reflect? (Reading Series?—?Part 4?—?Conclusion)

The Product Coalition

How to Retain and Reflect? (Reading Series?—?Part 4?—?Conclusion) Reading is a way to gain experiences that would otherwise be not possible. Experiences are only as good and as real as you retain them. In spite of being the differentiation factor from other species, the human brain has its limitations. The human brain will subconsciously grasp and ingrain into your psyche what you read but the goal of reading is for conscious, active & strategic change.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Join our exclusive webinar with top industry visionaries, where we'll explore the latest innovations in Artificial Intelligence and the incredible potential of LLMs. We'll walk through two compelling case studies that showcase how AI is reimagining industries and revolutionizing the way we interact with technology. Some takeaways include: How to test and evaluate results 📊 Why confidence scoring matters 🔐 How to assess cost and quality 🤖 Cross-platform cost vs. quality tr