Sat.Jan 18, 2020 - Fri.Jan 24, 2020

How Customer Emotion Impacts Customer Sentiment

Apptentive

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience over the next decade. Forrester recently reported that when it comes to stand-out customer experiences, leading brands rely on emotion to build loyalty.

When to Declare Backlog Bankruptcy

ProductPlan

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). The complexity of what we were trying to accomplish became more evident as each day passed. The product backlog I managed grew daily. I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders. And I diligently added the stories to the backlog.

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How to build a world-class product team

Mixpanel

Hi, I’m Mike and I’m a product manager. The product I manage? Product managers.

Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. But there’s another factor that goes beyond looking the part on paper. That X-factor?

Indistractable: How to Control Your Attention and Choose Your Life with Nir Eyal

Speaker: Nir Eyal

Ever get the feeling the world is full of too many distractions? Research shows the ability to stay focused is a competitive advantage, in work and in life. However, in an age of ever-increasing demands on our attention how do we stay productive and stay sane? In this webinar, Nir provides research-backed, practical advice, and memorable strategies for managing distraction and our time. Nir Eyal shares findings of his five years of research into how to master what he calls, "the skill of the century," the power to be "Indistractable."

A Product Ops Meeting Template

ProductCraft

Product ops is all about driving alignment, communication, and processes around the product. But how does the product ops team keep itself aligned and organized? One way is through dedicated product ops meetings. We know, we know — no one wants more meetings on their calendar.

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Managing Products or Managing Products to Deliver Solutions

Proficientz – Product Management University

If we’re managing products versus managing products to deliver solutions, three staples of product management take on completely new meaning. Start with this concept. Products are what we build. Solutions are what customers do.

Wireframes Aren’t Just for Designers

Mind the Product

Wireframes are often underused in the product development process but, as I’ll explain in this post, they can be invaluable in facilitating communication and knowledge transfer.

Organizing & Managing Information Security in Product Enterprises

Spice Catalyst

An excerpt from the forthcoming book “Organizing and Managing Insanely Great Products” by David Fradin with RN Prasad. Hardly a day passes without reading about a data breach/ cyber attack in some business enterprise or the other.

Why 36% is the magic number: Finding the right amount of text in mobile apps

Inside Intercom

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences.

Building Healthy Innovation Ecosystems for Your Projects

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in their own ecosystem. He'll also go over metrics we can use to measure the health of our ecosystems as we build more resources for innovators.

Using Non-Product Dialogues to Answer Product Questions

Proficientz – Product Management University

“What’s in the next version?” ” “What are the top priorities on the roadmap?” ” If you’re a product manager, you have to answer product questions like this all the time.

How Does Influencer Marketing Shape Consumer Product Decisions?

Mind the Product

Influencer marketing is big business and inevitably affects the way consumer products are developed. As a result, product managers have to carefully consider how to support every step of a product’s sharing journey. What do the Fyre Festival , Facebook Dating , and Kombucha all have in common?

Create & Manage the Project’s Bounds, Part 2 (Constraints and Floats)

Johanna Rothman

In Part 1 , I wrote about the origins of drivers, constraints, and floats. I needed them when we only could release the project once to the customers. You saw the questions that help people choose the project driver. What about the constraints and floats?

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TEI 265: A 6-part framework to make sense of your product projects – with Steve Johnson

Product Innovation Educators

How product managers can use the Planning Canvas to go from an idea to making money. A CEO I worked for used the strategy to “create a plan for the plan.”

BI Buyers Guide: Embedding Analytics in Your Software

The business intelligence market has exploded. And as the number of vendors grows, it gets harder to make sense of it all. Learn how to decide what features you need and get an evaluation framework for every technical and non-technical requirement you could imagine.

The good, the bad, and the ugly: ChartMogul’s Nick Franklin on navigating hypergrowth

Inside Intercom

? ?. For new tech companies, the outside world is filled with deadly traps. The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. In this world, growth trumps all other priorities.

Out of the Fog by Holly Donohue

Mind the Product

In this MTP Engage Manchester talk, Holly Donohue, Product Director at Aquila Heywood takes us through their product team’s journey from a waterfall business to one focused on agile. The key points of her talk include: Problems as a waterfall business. Making the adjustment to agile.

Create & Manage the Project’s Bounds, Part 1

Johanna Rothman

Do you know your project's bounds? Do you know what your sponsors want from your project? For many years, I heard about the “iron triangle.” ” Sometimes, the triangle was “Scope, Quality, Cost.” ” Sometimes, it was “Scope, Date, Cost.”

Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. One of the most popular methods is Net Promoter Score (NPS). In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction.

More Effective Agile Leadership

Speaker: Steve McConnell, CEO, Construx Software

In this talk, Steve McConnell, CEO of Construx Software, distills hundreds of companies’-worth of real-world experience into the proven Agile leadership practices that work best. Steve will seamlessly thread together traditional approaches, early Agile approaches, modern Agile approaches, and the principles and context that underlie them all—creating an invaluable resource for Agile leaders, their teams, and their organizations.

Five senior research leaders on how to ask the ‘right’ questions in the ‘right’ way

Userzoom

If you’re running moderated user research (either remote or in-lab) you need to learn how to ask the right questions, in the right way. But what does that actually does this mean and why is it important? The ‘right’ questions are ones that do not influence or lead or coax a test participant.

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Carbon Neutral Roadmaps – Chris Adams on The Product Experience

Mind the Product

For the 50th episode of The Product Experience, we’re proud to have Chris Adams join us to talk about making your products more sustainable.

How to kill (and improve) your product for the benefit of humanity

NextBigWhat

What would you do if you find that your product is receiving a lot of searches related to vaccines? And well, your site doesn't have helpful content? Here is what Pinterest CEO, Ben Silbermann did.

Create & Manage the Project’s Bounds, Part 3 (Constraints and Floats for Infrequent Delivery)

Johanna Rothman

I wrote about how to pick a driver in Part 1. In Part 2 , I wrote about how you might finesse some of the constraints and floats if you can release frequently. What if you're like this organization, Acme? Acme has been working towards agility for the last couple of years.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Data-Driven Decisions in a Hybrid Environment

Revulytics

As on-premise software vendors start evaluating and deploying cloud-based applications and functionality, they unlock a whole new set of capabilities for their users. These hybrid environments bring end users the best of both worlds in terms of performance and technology.

Joe Leech: A Scientific Approach to Product

Mind the Product

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes.

Three Bad Habits That PMs Need to Kick in 2020

ProductCraft

A reliable way to improve your success as a project manager (PM) lies in overcoming three bad habits: Failure to identify risk Lack of look-ahead planning Poor expectation management In my opinion, these three habits are not talked about enough.

How to Retain and Reflect? (Reading Series?—?Part 4?—?Conclusion)

The Product Coalition

How to Retain and Reflect? Reading Series?—?Part Part 4?—?Conclusion) Conclusion) Reading is a way to gain experiences that would otherwise be not possible. Experiences are only as good and as real as you retain them.

Beyond the Findings: The Case for UX Research in Digital Transformation

Speaker: Marina Foglietta-Tereo, Head of UX Research, AXA Insurance

People often think of UX research as a tactical approach to improve the usability or visual appeal of a digital product. While good research will certainly validate an existing design, using it for validation alone would be like using your iPhone solely to tell time! Join Marina Foglietta-Tereo, Head of UX Research at AXA Insurance, as she explores the unrecognized organizational, cultural, and strategic benefits of an in-house, central and mature UXR team.