Sat.Apr 16, 2022 - Fri.Apr 22, 2022

The 4 Steps to Becoming Indistractable

Nir Eyal

Overcoming distraction is the struggle of our time. Here are 4 simple steps to manage your wandering mind. The post The 4 Steps to Becoming Indistractable appeared first on Nir and Far. Distraction

Three Profound UX Concepts For Product Managers

The Product Coalition

You don’t need to know it all, but these will get you by. These three basics will help you collaborate with designers, identify… Continue reading on Product Coalition ». product-management product-development ux user-experience product-design

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How I got my job in product – Esha Shukla

Mind the Product

Esha Shukla is a product manager at WhatsApp (owned by Meta Platforms), the private, cross-platform centralized instant messaging and voice-over-IP service connecting billions of users across the world. Here’s how she got her job in product. [.]

How Continuous Discovery Works (and Doesn’t) in Early-Stage Startups

Product Talk

“I get that the continuous discovery habits framework works well for mature products, but does it work for early-stage startups?”. This question always surprises me.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks

Apptentive

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Mobile interaction and response rate benchmarks.

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A step-by-step guide to running a customer journey mapping workshop

Mind the Product

Read on to learn how to prepare for a customer journey mapping workshop, how to conduct it smoothly, and what to do afterwards. [.] Read more » The post A step-by-step guide to running a customer journey mapping workshop appeared first on Mind the Product.

Expert Tips to Improve Ecommerce Web Design

The Product Coalition

Conversions are boosted by good e-commerce website design, contributing to your entire online success. Even if you’re not the most creative person, don’t have an in-house designer, or don’t have a lot of time to devote to your design, you can still create a conversion-optimized webshop design.

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

Apptentive

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Shopping Apps: eCommerce and Retail.

Enterprise CS 301: Measure Business Impact the Right Way

Gainsight

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding.

Knowing What Products Not to Build: A Case Study With NBC Universal

Knowing what not to build is just as important as what to build when it comes to product development. Learn how NBC Universal saved millions by knowing what not to build and created a more cohesive customer experience with Feedback Loop.

SUNDAY REWIND: Why do we forget that product management is a tough career?

Mind the Product

Today’s Sunday Rewind looks back at an article with some words of caution and advice to people early in their product management careers written by Rik Higham, currently Product Lead for Payments at Deliveroo.

How to Use Product Reviews to Prepare for UX Research Interviews

The Product Coalition

If you’re a UX designer or researcher, here are ways you can create interview questions by analysing customer reviews. Continue reading on Product Coalition ». ux-design customer-experience user-interviews ux-research product-reviews

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Ditch Your To-Do List and Use These Docs To Make More Impact

First Round Review

After tackling startup challenges from Stripe Press to Figma Education, Brie Wolfson shares her personal collection of templates — the docs that she's used to stay focused on the work that matters and true to her own career goals

The 4 Types of Data You Must Include in Your Customer 360 Heath Tracking

Gainsight

One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360 view of a customer scorecard.

Omnichannel is Multichannel 2.0

Multichannel and omnichannel marketing are not the same. Many organizations are striving for omnichannel, but it can be a daunting journey—unless you have a map. Download your copy of the ultimate omnichannel guide today!

Beyond human-centered design by Saielle DaSilva

Mind the Product

While we build products around personas, there are plenty of reasons why product managers should be looking at the bigger picture. In this ProductTank Wellington talk, Saielle DaSilva, Head of User Experience at car buying site Cazoo, talks about moving beyond human-centered design.

Gamification in Healthcare Apps: Use Cases

The Product Coalition

Let’s take a look at how gamification works in healthcare and fitness apps. According to Statista, approximately 30,000 to 100,000 new apps are added to Google Play and App Store each month. Healthcare and fitness apps constitute 3.58% to 7.16%, but only a few enter the top.

Customer-Led Growth is Product Management

Feedback Loop

Trish Wethman is the chief customer officer for Best Egg. User Experience User Research Innovation B2C B2B Career Leadership Startup Design Customer Led Growth

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381: Tactics for increasing the innovation capacity of your organization – with Kapil Kane

Product Innovation Educators

Integrating the advantages of large organizations and startups – for product managers. Today we are talking about how your organization can more effectively innovate, using precious resources wisely to create new value.

Better Learning, Better Results: A Guide for Product and Project Leaders

Continuous improvement is the differentiator that can drive your team to the next level. Download our 4-step guide to collaborative learning and position your team for success.

A product managers’ dilemma in pursuing a career in startups versus large corporations

Mind the Product

One of the most typical difficulties that a Product Manager faces is deciding whether to work for a startup or a larger organisation in order to advance their career. Let's go over the characteristics of a Product Management function in both startups and larger businesses. [.]

Fast Laughs?—?Netflix’s Attempt at Increasing User Engagement

The Product Coalition

Fast Laughs?—?Netflix's Netflix's Attempt at Increasing User Engagement Short - form content is the next big thing in entertainment Photo by CardMapr on Unsplash The recent rise of short-form content has been nothing less than mind-boggling.

How to Write Copy for Great In-app Experiences that Users Will Actually Read and Convert?

Userpilot

Today, we’re going to take a closer look at the different types of microcopy, why it’s important, and go over five tips that will help you write better microcopy in the long run. Let’s get right into it! TL;DR.

Throughput: Why Salary Costs Matter Less Than You Think They Do

Johanna Rothman

Dan, a VP, knows he needs more people to get the work done. Suzanne, one of the directors, starts to hire and realizes she has several problems. First, their salary bands are too low—candidates want more money. In addition, the people want to collaborate more than the existing people seem to.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Rerun: Perfection is the enemy of progress – Matt LeMay on The Product Experience

Mind the Product

If a product manager is doing their job really well, they will be invisible and the results will speak for themselves.

The Coming EU AI Regulation: 6 “Must Know and Do” Imperatives

TIBCO - Thought Leadership

Reading Time: 3 minutes. Data and analytics leaders know artificial intelligence (AI) is key to getting and acting on the insights needed to thrive in our “new normal.”

Why are Pendo NPS Surveys NOT Worth the Expensive Upgrade [+NPS Software Alternatives]

Userpilot

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey.

Intercom’s product principles: Following design fundamentals to leave space for innovation

Inside Intercom

Designers at Intercom work in cross-functional teams that strive to consistently ship great products. We design simple systems that solve complex problems for our customers. That doesn’t mean we don’t obsess over user interfaces; it means spending time on the right things.

Product Research 201: The Intermediate Guide to De-Risking Decisions

Bring the voice of the customer into your decisions with product market research. This guide will help you find out how to clearly define your learning objective, create questions to support the objective, build screener questions to get the right audience, and more!