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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

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Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Search Engine Optimization (SEO) allows companies to reach more users with their content. Webinars play an important educational role. Most companies use all 3 strategies to some extent.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. There are no additional charges.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

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15 B2B Marketing Strategies to Drive Conversion and Growth

Userpilot

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. If most of your leads and new users are coming from your content marketing efforts then it could be time to double down on search engine optimization.

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Creating An Enterprise SaaS Marketing Strategy

Userpilot

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers.

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2022 on Inside Intercom

Intercom, Inc.

Emojis mean business: The characters transforming business messaging. This episode is a fun and educational listen that will help you unleash the power of a warm smile, a well-timed eyebrow raise, or a knowing wink to show your customers you mean business. ?. Zara Burke , Principal Editor. Emojis are online communication gold.