The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves. How Alchemer helps: Seamless Integration Capabilities With hundreds of pre-built integrations, Alchemer works where you work.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

The Product Guy

JUNE 25, 2018

Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. Continuous Learning: Leveling up your skills.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

The Product Coalition

OCTOBER 13, 2022

Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if New models of education, based on the decentralized power and flexibility of web3, are now possible. Education is moving in the same direction towards “ed3 “. Education will be more accessible.

Feedback Software 147

Feedback Software Education Systems Review Technical Review 147

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Contextual educational content. All these elements need to form a unified system; a single experience thought about, owned by and worked on by the same group of people. The post Introducing C.A.R.E. –

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

SEPTEMBER 21, 2022

This proactive support system improves the customer experience, which increases customer retention. Multi-language support: Multi-language support extends your customer support system to those who don’t understand English. Live chat: You can enhance your self-service support system with the live chat feature. stars on G2.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. And if you’re ready for a change, we should chat.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Product Management University

APRIL 25, 2023

Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests. Again, if eyes are on your resume, the uniqueness of the headline will cause the reviewer to slow down and take it in. Most online job applications follow this format too.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Retain users by educating them the right way and delivering the features they actually want. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. Moreover, based on our results, we collected what you need to know to build a good AI experience for educators. Looking ahead, educators should aim to find the right balance in using AI-driven solutions.

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. We all know and love Slack.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Alchemer Mobile

JULY 30, 2020

When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place. Ratings and Review Prompts. One of the few places customers give feedback is in the app stores in the form of ratings and reviews.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Product Innovation Educators

OCTOBER 7, 2024

Over nearly fifteen years of developing client-based engineering design courses and with a deep interest in engineering education, Dr. Wettergreen has deployed engineering design curriculum and helped to support the development of makerspaces on five continents. Wettergreen is the co-author of the textbook Introduction to Engineering Design.

User Testing 283

User Testing Feedback Software Customer Feedback Product Manager 283

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe features overview + reviews. In the following reviews, you’ll notice several mentions of user and employee training. WalkMe reviews of user experience/ease of use.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Finally, educate users about AI-driven features to help them understand and trust the AI elements. This partnership allows AI-enhanced features to remain intuitive, creative, and user-friendly.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

JUNE 15, 2022

Educating our customers about Switch’s use cases. Not only did a no-code integration appeal to project managers, but it also worked with a wider range of phone systems. We learned that project managers had to work with a new person – the phone system admin – to make the necessary changes to their phone system.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. There are systems and tools you can set up quickly and easily to get the most out of customer feedback such as: In-app surveys. Why is this? Love Dialog. Rating prompts. Message centers.

Feedback Software 173

Feedback Software Customer Feedback User Testing Customer Experience 173

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

The Product Coalition

JANUARY 27, 2024

I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Storage: The Backbone of Data Management Every application must store and retrieve data, whether on hard drives, solid-state drives, cloud storage, or networked systems.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Development 158

Product Innovation Educators

JULY 17, 2023

” LEGO has a B2B business called LEGO Education, which sells learning products to schools and teachers. When you do a portfolio review and re-rank all the projects, you find out that a few of them that look shiny and bright at the beginning are not quite so shiny and bright over time. Have a good data system.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

Mind the Product

MAY 2, 2019

A client recently asked us to design a voice-based educational game for kids. A critical success factor in acquiring this insight has been using the right tool so we could have a tangible conversation about an intangible product – our voice-based educational game. Our Assignment. Testing a Concept in the Field. Key Take-aways.

Research Software 170

Research Software Feedback Software User Testing Product Research 170

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Contextual educational content. All these elements need to form a unified system; a single experience thought about, owned by and worked on by the same group of people. The post Introducing C.A.R.E. –

Customer Experience 162

Customer Experience Framework User Testing Systems Review 162

The Product Coalition

FEBRUARY 10, 2022

Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It attracted more people to the online live streaming and now it’s projected that, due to streaming, by the year 2025 users will spend more than $17 billion in social apps annually. More use cases appear like health care and education.

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

Product Talk

MAY 4, 2022

Please note that this post is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. One of the biggest challenges they’re currently facing is keeping up with synthesis and maintaining the latest system of record for the problems, opportunities and other key learnings.

Research Software 294

Research Software Feedback Software Product Research Data Visualization 294

Intercom, Inc.

NOVEMBER 6, 2019

Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. The absence of files. Otherwise, you would never find anything. Don’t struggle!

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

The Product Coalition

JUNE 14, 2022

The third phase is in-country review. We require that translators are native speakers of that language, have an education in linguistics, and have verified experience translating in a specific area. Then they do test assignments, and we begin cross checks, which are reviews by other translators.

Feedback Software 147

Feedback Software User Testing Systems Review Technical Review 147