Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. Source: Slack notification UX.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

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Customer Experience User Experience Research Software User Testing 98

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Research Software 98

UX Planet

APRIL 19, 2025

I realized much of the user frustration with generative AI systems stems from a mismatch between expectations and actual performance. In a recent project for an AI-powered educational app, we conducted extensive research to understand how teachers conceptualized intelligence in AI. Institute of Advanced Studies, USP.

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Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

FEBRUARY 12, 2023

Every user experience is composed of many microinteraction examples, big and small. In this blog post, we’ll look at some real-world examples of microinteraction use cases and learn how you can implement them into your own designs for better user experiences. How do microinteractions help improve the UX?

Customer Experience 98

Customer Experience User Experience User Testing Customer Feedback 98

The Product Coalition

MARCH 22, 2021

Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. Demand generates supply, so there appear more and more UX design agencies. The high number of UX companies makes it harder to find the one that suits your needs the most.

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Userpilot

OCTOBER 28, 2024

From the word go, users can learn the most effective ways to use features, why they matter, and how your product can help them achieve their goals. You can think of this as a 3-step process: Start by segmenting your power users by personas. You don’t want to send project managers on the ideal path for UX designers, after all.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

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UX Customer Experience Research Software Data Visualization 165

Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program. The seven-step process to create an effective customer education strategy. 6 effective ways to educate customers.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Roman Pichler

OCTOBER 2, 2018

This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. If that’s the case for you, then I recommend two things: Lobby for more management support and educate yourself. This results in an innovation process like the one shown in the picture below.

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Intercom, Inc.

FEBRUARY 20, 2018

Contextual educational content. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. For example, a strong welcome in-app message can play a significant role on your customer’s onboarding UX. And it can feel a bit like this.

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Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. What is user friction?

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

UX Planet

JANUARY 9, 2024

This is the continuation of “UX of Onboarding: PLG Series” where I do teardowns and discuss user onboarding onboaring UX. Please see the interactions below: Onboarding Process Inputting the Fat Percentage using Slider While I have some suggestions for visual improvements, this approach poses a more significant UX challenge.

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UX Data Visualization User Testing Education 105

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Airtable uses good microcopy to prompt users to take action.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

The Product Guy

NOVEMBER 29, 2019

The designers of Google Glass failed to clearly define what advancement they were providing for their target users by only allowing users to take pictures or scroll through the internet with just 2 to 3 hours of battery life and was not competition to existing fast processors and superior cameras. Way Forward. About Siddarth Ramaswamy.

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User Testing Customer Experience User Friction Customer Feedback 305

freshtrax

MAY 24, 2022

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog.

UX 105

UX Data Visualization User Testing Reporting Tools 105

Userpilot

MAY 28, 2025

This cohesion matters when aiming for rapid iterations and consistent user experiences across the journey, from first-time use to feature reactivation. Check out our suite of exciting features to find out: Carousels: Product teams can build multi-step onboarding and feature education flows with up to 10 slides.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software User Testing 79

Userpilot

AUGUST 24, 2022

Virtual communities allow users to connect, share ideas and inspire each other. An active community facilitates customer education and even encourages new users to sign up. This will help you realize the best way to help users. User interface feedback is how your product responds to user actions.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users. Some of the most common ones include: 1.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? They want an immersive digital experience that delights, supports, educates andrewards. How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

Analytic Tools 98

Analytic Tools Customer Communications UX Customer Experience 98

UX Planet

DECEMBER 21, 2023

The challenges we face — balancing aesthetics with functionality, adapting to ever-changing user behaviors, and meeting the demands of an increasingly sophisticated audience — are more pressing than ever. Right now, AR is a great asset if you develop educational apps or projects that help users work in hazardous environments.

UX 98

UX Analytic Tools Data Visualization Artificial Inteligence 98

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose.

UX 105

UX Research Software Customer Experience Product Research 105

Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence.

Analytic Tools 312

Analytic Tools Research Software Product Research User Testing 312

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. When you prioritize search engines over human users, you end up with keyword-stuffed content that turns users off.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

UX Planet

MARCH 17, 2024

In the digital age, UX designers wield an invisible yet immense power. The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. This lack of trust is fueling a movement for change, demanding a more transparent user experience.

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UX Data Visualization Customer Experience Banking 97

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 97

UX Customer Experience Data Visualization User Experience 97

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Book a demo now to discuss your UX needs with our team.

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User Testing Books Customer Experience Customer Feedback 105

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Plan Your Trip Purpose: Directs users to create personalized journeys. Justification: Empowers users with control over their travel preferences, increasing investment in the experience.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

UX Planet

JANUARY 15, 2024

Social media apps on smartphones have transformed into instantaneous broadcasts of life experiences. Technology has influenced every aspect, from shopping to education to gaming, marking a remarkable paradigm shift. This article sheds light on how UX design is adapting to create a more balanced digital experience.

UX 98

UX User Testing Customer Experience Artificial Inteligence 98

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Develop a brand voice that resonates with users. Don’t be afraid to add humor to your UX copy.

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