The Secret PM Handbook
MAY 5, 2017
In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. The Jobs To Be Done framework has a whole methodology for finding unmet needs of market segments. The Secret Product Management Framework. Design, both visual and technical. Product Owner.
The Secret PM Handbook
MAY 5, 2017
In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. The Jobs To Be Done framework has a whole methodology for finding unmet needs of market segments. The Secret Product Management Framework. Design, both visual and technical. Product Owner.
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Business of Software Conference
JUNE 25, 2021
While there are very few silver bullets in life, the Jobs-To-Be-Done framework is an indispensable tool in answering those kinds of questions. The reason is that the JTBD framework (used and applied correctly) helps entrepreneurs, designers, and engineers clearly understand what “job” customers are trying to accomplish.
The Secret PM Handbook
AUGUST 18, 2017
The sales engineers felt this was due to a large degree to our “story” on agile. Even though we had a lot of customers successfully using it for agile projects, the sales engineers felt severely challenged because we didn’t have the features to show in the sales demo. The account reps were not hitting quota on new logos.
The Secret PM Handbook
AUGUST 11, 2017
You have a team of engineers and a three month runway – how are you going to fix onboarding? These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. appeared first on The Secret Product Manager Handbook.
Intercom, Inc.
DECEMBER 19, 2018
a simple customer onboarding framework. PREACH – a framework for perfecting your customer support tone. Jack Jenkins, Senior Customer Support Engineer , and Amanda Rothbard, Customer Support Representative. ” On Engineering. Rich Archbold, Senior Director of Engineering. Brian Scanlan, Engineering Manager.
Product Innovation Educators
JULY 6, 2020
It tied together many of my experiences and I helped me put them into a framework. My student Eric Ries became the first adopter of Customer Development and recognized that in the 21st century, people were starting to adopt Agile Engineering, where you build products incrementally and iteratively. It’s a book that spoke to me.
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