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The Secret Product Management Framework

The Secret PM Handbook

In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. A big part of our job is finding these market problems, customer needs and desires. Market research. Finding and validating market problems is not a one-time thing. Product manager =?

Framework 302
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The Secret Product Management Framework

The Secret PM Handbook

In this post, I share a simple model or framework to answer this question. The first box in the Secret Product Management Framework. A big part of our job is finding these market problems, customer needs and desires. Market research. Finding and validating market problems is not a one-time thing. Product manager =?

Framework 150
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A Better Approach To Demoing Can Turn Sales Around

The Secret PM Handbook

The sales engineers felt this was due to a large degree to our “story” on agile. Even though we had a lot of customers successfully using it for agile projects, the sales engineers felt severely challenged because we didn’t have the features to show in the sales demo. The account reps were not hitting quota on new logos.

Demo 150
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Learn the Jobs-to-be-Done (JTBD) Framework: The Best (free and paid) Resources Available Online

Business of Software Conference

While there are very few silver bullets in life, the Jobs-To-Be-Done framework is an indispensable tool in answering those kinds of questions. The reason is that the JTBD framework (used and applied correctly) helps entrepreneurs, designers, and engineers clearly understand what “job” customers are trying to accomplish.

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How Are You Going to Fix Onboarding?

The Secret PM Handbook

You have a team of engineers and a three month runway – how are you going to fix onboarding? Are there any segments of our target market who are onboarding quickly? As product managers, we need to find market problems, create solutions, and take the solutions to market. Operating room or aspirin?

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2018 on Inside Intercom

Intercom, Inc.

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. Builder beware: marketing tension in product-first companies. On Marketing. SaaS marketing 101: marketing for growth and survival. a simple customer onboarding framework. PREACH – a framework for perfecting your customer support tone.

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A Better Approach To Demoing Can Turn Sales Around

The Secret PM Handbook

The sales engineers felt this was due to a large degree to our “story” on agile. Even though we had a lot of customers successfully using it for agile projects, the sales engineers felt severely challenged because we didn’t have the features to show in the sales demo. The account reps were not hitting quota on new logos.

Demo 191