Lenny Rachitsky

JANUARY 7, 2025

IDEs) that help you write code with the help of AI Let’s review the most popular tools in each category to see what they can do and what we can build. Claude goes one step beyond ChatGPT’s abilities with their Artifact system. By default it uses specific frameworks called Next.js ” Finally, we have Lovable.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Product Innovation Educators

DECEMBER 23, 2019

My guest has a four-part framework for improving this and he shares it in this discussion. His name is Mike Hannan and he has helped many organizations more quickly create value for customers and themselves by applying this framework. To get more projects done, you need to optimize the workflow of your system.

Analytic Tools 230

Analytic Tools Systems Review Framework Naming 230

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image credit: Karena E.I Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

Reporting Tools 250

Reporting Tools Data Visualization Customer Experience User Testing 250

The Product Guy

OCTOBER 16, 2017

A robust ranking framework is key to answering these questions. Because every team’s needs may be a little different, the framework can be adapted to many situations. To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com. USER STORY PRIORITIZATION.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

The Product Coalition

FEBRUARY 11, 2024

The value assessment framework allows you to identify gaps in any of the value layers — definition, delivery, and perception. Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. The poor state of the feature wasn’t engineering’s fault.

Framework 145

Framework User Testing Customer Experience Definition 145

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Usersnap

MAY 14, 2025

“If you have 10 teams decorating the hood of a car with rhinestones, the hood gets so heavy you can’t lift it to fix the engine anymore. Trying to build the right thing without a solid discovery framework is like setting off on a road trip without a map or destination. Thats what Im mostly looking at these days.

Product Research 52

Product Research Framework User Testing Customer Feedback 52

Intercom, Inc.

APRIL 28, 2021

Build out an evaluation framework that uses inputs that matter to your team. For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Where possible, automate manual tasks that require a detailed knowledge of costs or systems.

Data Visualization 212

Data Visualization Reporting Tools Government Customer Experience 212

NextBigWhat

AUGUST 4, 2020

Reconstruct the UI flows, detail and prototype it out for engineers to start work. Design in high fidelity using the design system, take care of the edge cases, the unhappy flows and conduct usability testing on the prototype. Ship the final designs out to engineers. There will be mistakes, just try to make them early.

Framework 111

Framework User Testing Technical Review Feedback Software 111

Product Innovation Educators

OCTOBER 14, 2024

To use AI well in product management, we need to know how to ask it questions (called prompt engineering), balance AI ideas with human know-how, and always double-check AI’s work. He advises using AI as a starting point, but always reviewing and refining the output to ensure it aligns with product strategy and organizational goals.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. You are only as strong as the weakest link in your privacy ecosystem.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Product Innovation Educators

JULY 6, 2020

It tied together many of my experiences and I helped me put them into a framework. My student Eric Ries became the first adopter of Customer Development and recognized that in the 21st century, people were starting to adopt Agile Engineering, where you build products incrementally and iteratively. It’s a book that spoke to me.

Startups 227

Startups User Testing Customer Experience Development 227

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. Create an equally strong system of inspection.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title. Sound familiar?

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Intercom, Inc.

JUNE 15, 2022

We created a simple framework to understand the onboarding process. We developed a simple framework to understand it by outlining three things: The people: Who’s in the buying committee and what is their role in it? These individuals weren’t technical and often didn’t have access to engineers.

User Testing 195

User Testing Customer Experience Weak Development Team Customer Feedback 195

The Product Coalition

AUGUST 3, 2021

But before you deliver your great idea, you need people to be primed and prepared to receive and review it with their mental frameworks. User Story Mapping Target Audience: Engineering Team and UX Team Intent: Brainstorming and alignment How do you take a big idea, break it down into pieces and plan the execution?

Research Software 195

Research Software User Testing Customer Experience Construction 195

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Airship is a modern product flagging framework that gives the right people total control over what your customers see and experience – without deploying code.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. But is it really as simple as it sounds.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

PMLesson's Ace the PM Interview

MAY 20, 2025

Below, we'll show you how to write the perfect data engineering resume. TL;DR A well-structured data engineer resume: has detailed, hands-on data pipeline experience, highlights projects and impacts, and includes Technical Skills and Relevant Education sections. 👋 Data Engineer Resume Reviews : Request a resume review.

Data Visualization 52

Data Visualization Analytic Tools Engineering Reporting Tools 52

The Product Coalition

FEBRUARY 1, 2021

Are systems in place for automation (e.g. If your organisation isn’t where it needs to be, the Harvard Business Review provides a helpful 2×2 grid for grading your organisation’s approach to quality management, and a pathway for improving it. You just reuse the product prioritisation framework you have or choose one.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Source: “How Superhuman Built an Engine to Find Product Market Fit” 2. If you’re building a consumer subscription app, this post is your new bible.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Mind the Product

MAY 13, 2019

Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Scale our systems to flexibly lend to more users. Credit decision changes can be made (mostly) without engineering input. Spotify engineering culture. Explain the why.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

PMLesson's Ace the PM Interview

MAY 15, 2025

For most roles, you can expect a phone call with a recruiter, a technical screen (for engineering roles), and an in-person onsite interview lasting 1–2 days at a Robinhood office because Robinhood highly values in-person collaboration and its office culture. Design an evaluation framework for ads ranking. max 2 transactions).

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

FEBRUARY 24, 2025

Below, we discuss how to prepare for and ace data engineering interviews. 🧠 About this guide : Written by Thang Tran , a senior data engineer (ex-Amazon, Meta, and Apple) and Exponent interview coach. Reviewed by Deeptaanshu Kumar, a VP of data engineering (ex-Capital One, Freddie Mac).

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Engineering 52

Arkenea

APRIL 10, 2025

A global retailer engaged an external partner for endtoend development of a mobile loyalty app, including integration with POS systems, analytics dashboards, and thirdparty loyalty providers. Startups can ramp up to 20 engineers for an MVP phase, then scale down to a lean team for maintenance.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Google - The Anatomy of a Large-Scale Hypertextual Web Search Engine, written by Larry Page & Sergey Brin in 1998.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Intercom, Inc.

JULY 20, 2022

In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”. At Intercom, we’re focused on the future, and we’re taking bold steps to get there.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. But good reviews dont happen automatically.

Feedback Software 62

Feedback Software Analytic Tools Data Visualization User Testing 62