Product Talk

OCTOBER 2, 2024

As the VP of Product Management at HiveMQ, Yury oversees HiveMQ product discovery and delivery by the Product & Engineering team. We are here to enable our peers in engineering, product design, and product marketing with a clear understanding of the problem, so that we can discover and deliver the product our customers love.

Feedback Software 279

Feedback Software Customer Experience Data Visualization User Testing 279

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. They’ve had a lot of success on social media platforms and will continue to be a big growth engine in the metaverse’s virtual reality.

Customer Experience 157

Customer Experience Inbound Outbound User Testing 157

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Using mentions, they can also collaborate seamlessly with engineering or sales teammates to solve customer issues. . For us, that solution is Intercom. Driving ABM with Intercom.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

JULY 28, 2020

Send proactive support messages that anticipate issues and reduce inbound conversations. Our customers’ results speak for themselves: Games engine Unity saw a 45% lift in visitor-to-paid conversion in the first year of adopting Intercom. Conversational support.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Userpilot

AUGUST 29, 2022

What is engineering as marketing and how can it help you drive product growth and boost your authority in your industry? In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Best practices for implementing it. Let’s get started.

Research Software 98

Research Software Engineering User Testing Marketing 98

Intercom, Inc.

AUGUST 10, 2022

Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Here, Levent discusses our engineering principle “Shape the solution”. Engineers are involved from the outset. At Intercom, engineers aim to deliver impact and value.

Feedback Software 151

Feedback Software Customer Experience User Testing Customer Feedback 151

Intercom, Inc.

APRIL 4, 2019

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. The first stage is building an organic growth engine. We are a very engineering-centric company, so 50% of headcount is always going to be on engineering.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

FEBRUARY 9, 2018

A frontline rep for inbound leads would spend most of their time triaging a ton of messages received through various channels. Sometimes this means you need to loop in an engineer or marketer. Usually this discovery was done before you even talked to them. Put another way, a lot of salespeople looked at a lead and saw a dollar sign.

Customer Experience 188

Customer Experience Inbound Messaging Product Research 188

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. On the one hand, I would say that the thing that most excites me about marketing teams is how much they’re tending to look like engineering teams.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

NOVEMBER 30, 2021

Customers can also subscribe to automatically receive proactive status updates via email or text so they don’t need to constantly check in with your team – significantly reducing your inbound conversation volume. Ditch the copying and pasting between tools and pinging your engineering team to help out. CRM: Salesforce.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

AUGUST 13, 2020

This feature was actually first built by a former Customer Support Engineer on the team. It not only scours inbound conversations for duplicates but examines replies to outbound messages as well. Our new best friend: the duplicate detection Task Bot.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO). Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Ask Benny

JANUARY 25, 2020

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 78

Outbound Inbound Engineering Reference 78

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Here are the most common inbound channels in 2021: Google Organic. Social Media. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

NOVEMBER 20, 2018

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Create compelling content to help generate leads.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

FEBRUARY 22, 2021

Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. Goals and Key Initiatives People and Teams Activities Goals and Key Initiatives As a Product Manager, you will invariantly find yourself juggling multiple initiatives in a quarter.

Product Management 132

Product Management Product Manager Technical Review Management 132

Intercom, Inc.

MAY 4, 2021

Now, instead of receiving lots of inbound queries when something happens, we’re able to proactively direct customers to the Intercom Messenger so they can self-serve.”. The team is also leveraging Banners to display notices across the website without engineering resources and keep customers informed when temporary issues arise.

Customer Communications 118

Customer Communications Inbound Outbound Customer Experience 118

Sachin Rekhi

MARCH 1, 2011

Last night I had the pleasure of attending the latest Startup2Startup on engineering management with Yishan Wong , an early director of engineering at Facebook. The area we spent the most time discussing, both during the presentation and during the discussion that followed, was how to hire great engineers for your startup.

Engineering 60

Engineering Startups Inbound Presentation 60

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers.

Enterprise 98

Enterprise Marketing Strategy Outbound 98

Intercom, Inc.

NOVEMBER 7, 2018

. “Tools in your growth stack should unleash better collaboration and faster decision-making” For example, a while back, the Intercom team was looking for tools to improve how we route inbound leads. A customer-first growth engine. At the time, we were using a custom tool that we had worked with an agency to create.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Intercom, Inc.

FEBRUARY 28, 2019

We’re also good at inbound marketing, it turns out, so that has been pivotal to our success. They’re created by inbound demand. And virality is broken into engineered virality, where your product exposes itself to other people and a percentage of those people are going to see the product and maybe sign up for it.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137

Intercom, Inc.

DECEMBER 21, 2021

It’s been another year of substantial change and mounting pressures for many support teams, with ever-rising inbound support queries, more businesses moving online, global supply chain issues , and pandemic-related budget cuts. That doesn’t just apply to our Engineering team, it’s also the way we work on the Content team.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Product Talk

MAY 15, 2024

While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space. This topic was inspired by a question that came up in the CDH community, where a member was looking for specific tools people had used to run in-app surveys.

Product Research 336

Product Research Feedback Software Analytic Tools User Testing 336

The Product Coalition

JULY 31, 2019

Should you split between inbound and outbound product managers? Inbound vs Outbound (PM vs PO) Sometimes companies split product management between outbound product managers that understand the market and discuss needs with customers and inbound product managers that understand the product and discuss requirements with engineering.

Outbound 60

Outbound Inbound Product Management Product Manager 60

Intercom, Inc.

MAY 6, 2019

DuckDuckGo’s marketing is a direct hit on larger search engines, like Google and Bing, that track and monetize a user’s search activity. Check out how Cleo uses our Answer Bot to manage close to 200 inbound chats coming in daily. Take DuckDuckGo, for example: DuckDuckGo plays up its advantage over the status quo.

Customer Experience 196

Customer Experience Onboarding KPIs User Testing Research Software 196

Userpilot

JULY 23, 2023

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. The organizational structure for a B2B marketing team consists of the following: Product marketing team Content marketing team Inbound marketing team Growth marketing team Organizational structure for a B2B marketing team.

B2B 97

B2B Research Software Feedback Software Customer Experience 97

The Product Coalition

JULY 6, 2022

billion users accessing their search engine every month. The idea was to create an algorithm that would do things a human would do when evaluating a web page and it would be able to check the number of inbound links and the relevance of those links. In the end, it’s a mess that no one can fix, and the product fails.

Startups 158

Startups User Testing Product Research Feedback Software 158

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. And just last July, he gathered a group of over 50 growth and marketing leaders to discuss how to leverage product data to scale revenue engines. So, I started as an engineer.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

eG Innovations

MAY 3, 2021

My colleague, Abhilash recently wrote on his blog “ What is Chaos Engineering & Testing ” about the business benefits and paradigms many of our customers are adopting which gives more context on why you may want to evaluate some of these tips and tricks. An Overview of Chaos Engineering Best Practice from the Microsoft Azure Team.

Data Visualization 105

Data Visualization User Testing Product Research Testing 105

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. In the last 10 years, SEO or Search Engine Optimization has become a multi-billion dollar industry. Anything that impedes modern search engines like slow page loading times and broken links will affect your overall ranking. Content Marketing. Product-led growth.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

DECEMBER 6, 2022

Here, Pranava discusses our engineering principle “Make it feel personal”. For example, in one of our recent product changes, we shipped a feature that allows customers to map their reply address to the inbound email address that their end users contact them on. This is the ninth post in a series exploring our product principles.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

As an undergraduate at UPenn, I was originally planning to move into software engineering on graduation. Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role. Listen to our podcast here, or read the transcription below!

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98