Userpilot

NOVEMBER 2, 2023

Search Engine Optimization (SEO) allows companies to reach more users with their content. Such an outbound approach distinguishes it from the MLG strategy, which focuses more on inbound initiatives like content creation and distribution. That’s where SEO, or search engine optimization , comes in.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

JANUARY 5, 2023

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

DECEMBER 28, 2022

Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. It’s a fascinating insight into the complexity required to provide industry-leading, next-generation customer service software. Without a set of principles organizations begin to fracture.” You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

JULY 29, 2021

From selling bikes to software. I was the first sales hire for a company called Wrike, a product project management software company. They’re an engineering platform, and I’d always been more on the front end. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 11, 2019

Michael: Most people listening probably think of HubSpot as this inbound marketing company. But when things start going less well, and your CFO starts looking for places to cut, they typically will go to support first and not to sales, because sales is the growth engine. You’d probably hire another engineer first.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

UX Studio

APRIL 6, 2023

In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

In addition to focusing on making visually appealing websites, the firm also prioritizes increasing its customers’ online presence through organic search engine optimization. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. Everyone knows that hiring engineers is really hard. of engineering where I lead the people and processes side for the engineering team. Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Outbound hiring is the opposite.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JULY 20, 2023

When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself. Alconost: localize software, apps, and websites. Smartling: language translation and content localization platform.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Lenny Rachitsky

MARCH 12, 2024

average star rating across nearly 4,000 reviews. Some of these inbound requests have turned into great episodes, but I find this channel to be the least helpful for finding great guests. My software stack The tools I use today to record, edit, host, and track the podcast: Recording: Riverside. People will start to come to you.

Technical Review 134

Technical Review Analytic Tools Research Software Feedback Software 134

StubHub

MAY 8, 2019

One-stop API access : StubHub’s API product catalog now houses all APIs in one centralized location with the latest documentation, sample code and reporting metrics. The most significant challenge was due to the lack of a self-service functionality. There was low partner satisfaction because of the long turnaround times for support.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. Userpilot is a code-free onboarding platform that also allows you to instantly act upon behavioral analytics by building in-app experiences. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. WordPress – CMS.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

NOVEMBER 23, 2022

This time around, we’ve sat down to chat about the good, the bad and the ugly of selling your company, applying first principles to subscription growth, and creating content for your audience, not search engines. And the best folks in the world at monetizing traffic are software companies. And so, yeah, very surreal.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Userpilot

JANUARY 19, 2022

As we mentioned early, building integrations between apps can take weeks of custom work when led by your engineering team if you don’t have streamlined third-party integrations already set in place for the apps you use. Spare your engineering team precious time—enabling integrations powered by Userpilot is simple.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

ProductPlan

MARCH 5, 2019

You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Resumes are reviewed, weeding out a large portion, followed by phone interviews, multiple rounds of in-person interviews, reference checks and then an offer. Diversify your candidate pool.

Technical Review 60

Technical Review User Testing Product Management Product Manager 60

Intercom, Inc.

JULY 19, 2021

Ready to turn your support function into an engine for growth for your entire business? Guru used conversational support to manage a 179% increase in inbound conversations while still maintaining an excellent customer satisfaction score of 95%”. Here’s how conversational support can impact every team.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Brian Balfour

OCTOBER 13, 2017

Before we dive in, let's first review the key components of the Four Fits framework: In the introduction , I explained there are two types of companies: Tugboats, where growth feels like you have to put a ton of fuel in to get only a little speed out. Sales Software. Start with the market, then look at the product. Motivation.

Framework 111

Framework User Testing Customer Experience Inbound 111

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

DISQO

MARCH 6, 2020

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

JANUARY 24, 2019

I had done some software consulting. For example, Amazon at the time wasn’t necessarily revolutionizing, but they had perfected online reviews and an element of what we now consider as a customer advocacy in terms of recommendations. So we said, “Hey, why don’t we do that with enterprise software?”

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Pragmatic Marketing

OCTOBER 11, 2019

Usually, especially the sales engineering teams. I always like to take all the information and as a first step, get it out to our sales engineers because they will ask every single question that has ever been thought of is related to the pricing and packaging or product details. It was last week. So, are you recovering, are you okay?

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Usually, especially the sales engineering teams. I always like to take all the information and as a first step, get it out to our sales engineers because they will ask every single question that has ever been thought of is related to the pricing and packaging or product details. It was last week. So, are you recovering, are you okay?

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. One thing that occurred to me very early on when I moved back to R&D (or to Product and Engineering land) was how we have a lot of inputs to our roadmap.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. No coding required- talk to a product specialist today. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. SaaS Marketing Playbook Table of Contents. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Mixpanel

FEBRUARY 23, 2021

. “You haven’t found product-market fit on just a few hundred users… In the early days, user interviews are your main source of feedback, but eventually, you can leverage metrics such as usage growth, revenue, retention, customer referrals, churn, reviews, NPS scores, and PR, to name a few. Where are they drawn to?

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

eG Innovations

NOVEMBER 7, 2019

The Apache Tomcat software is an open-source implementation of the ava Servlet, JavaServer Pages (JSPs), Java Expression Language and Java WebSocket technologies. The Engine represents the request processing pipeline for a service. All requests received by the Connectors are handled by the engine. What is Apache Tomcat?

Reporting Tools 8

Reporting Tools Data Visualization Software Review Customer Feedback 8

Brian Balfour

JUNE 20, 2017

engineers led by Raviv and inspired by their colleagues in sales, support, and community. Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. Eventually, Andy became an engineer and landed at Patreon.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Gainsight

DECEMBER 23, 2019

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

We’ve always made massive investments in our product, our design and our engineering teams, and we are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Lastly, software always improves. into B2B software. We’re seeing the rise of no-code as well.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

MAY 19, 2021

Gainsight’s Lead Generating Engine With Online Conferences. Schedule a call and see how you can create personalized experiences just like the one above (no coding required). Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. Social Media.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Sequent Learning

SEPTEMBER 20, 2023

A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads. As the software world has grown, agile or iterative product development techniques have called for product managers to integrate more tightly with development.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Revulytics

OCTOBER 19, 2017

A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. But they lose steam and get down when things don’t go as planned, according to this article in Harvard Business Review.

Roadmap 137

Roadmap Research Software Reporting Tools Analytic Tools 137