Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

svpg

JANUARY 11, 2016

I normally write about how to evolve your organization from a weak product org to a strong one. But in this article I want to talk about a pattern that I see in many companies that are actually doing really well, growing aggressively, yet they will sometimes, over time and unintentionally, replace their good behaviors with bad ones.

Weak Development Team 107

Weak Development Team Naming Branding Software Developers 107

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 114

Customer Experience Weak Development Team User Testing Customer Feedback 114

Sachin Rekhi

MAY 7, 2022

The Lean Startup methodology, first described in 2008 by Eric Ries, has taken the startup world by storm. His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. Improve on the competition — “Don’t try to create a new market prematurely.

Weak Development Team 112

Weak Development Team Reporting Tools Advertising Startups 112

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Define your marketing personas. To do this it is necessary to create marketing personas that represent your ideal prospect or match your ideal customer profile. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

JANUARY 13, 2021

Educating the market is hard enough as is, but there is one thing without which you cannot succeed. By the way, it wasn’t like I was thinking to myself: “I feel bad, let’s try Facebook because they are supposedly the solution”. The #1 reason that startups fail is that they make something nobody wants. We met at a local park.

Education 114

Education Marketing User Testing Weak Development Team 114

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Low feature adoption is one of the symptoms of over-engineering. Book the demo!

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Involve them in strategy development, gather their input, and address their concerns.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Userpilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Average salary: $192,383/yr.

Research Software 95

Research Software Feedback Software Analytic Tools Onboarding KPIs 95

The Product Coalition

APRIL 19, 2018

The Big 3 ‘Lean Startup’ Mistakes Companies Still Make Are you spending a ridiculous amount of time working on a product, and getting nowhere? If this sounds like you, you’re probably stuck in the lean startup trap. The idea The problem in lean startup originates right at the first step. And you’re not the only one.

Startups 68

Startups Customer Experience User Testing Feedback Software 68

Mind the Product

AUGUST 23, 2018

I’ve worked for more than a decade in product management with Fortune 500 companies and startups, and I realize I’m seeing a scary pattern. Product managers are only hired after the innovation or startup teams get concepts or funding approved. According to CB Insights, this is 42% of startups.

Weak Development Team 118

Weak Development Team Product Management Product Manager Technical Review 118

Bain Public

MAY 29, 2020

It is a known fact that startups which are accompanied or coached, view their chances of success as being much higher compared to those that are not. of accompanied startups assess their chances of survival as strong, especially during the current uncertain climate. MAIN: Developing Entrepreneurship in Quebec. In fact, 83.9%

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Data Visualization 226

ProductPlan

AUGUST 4, 2020

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. And what it’s not.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

Modus Create

APRIL 5, 2021

Little would my professor know that three years later I’d build and publish an iOS application on the App Store and would be interning as a Front End Engineer at Modus Create. I always assumed it had something to do with the stock market and was slightly more fun than accounting. Joining the Modus Create Team.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

Userpilot

APRIL 8, 2021

a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions. UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. Andy Shamah, Head of Product at Userpilot.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Sachin Rekhi

JANUARY 22, 2016

One aspect of startups that the ecosystem is getting better at is designing our startups for learning from our customers to find product/market fit. But what I've found surprising is that these learnings haven't been readily applied to the development process and they definitely should be. What exactly do I mean by this?

Weak Development Team 60

Weak Development Team Development Startups User Testing 60

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. A bad CEO assumes they have the best idea in the room.

Data Visualization 106

Data Visualization Weak Development Team Technical Review Software Review 106

UX Planet

FEBRUARY 19, 2024

A bad first impression could ultimately hurt your chances of landing a dream job. People see selling as a bad word but it ultimately makes life easier if you know how to do it. Previously working as a front-end developer at Tencent for 3 years. Previously working as a front-end developer at Tencent for 3 years.

UX 92

UX Technical Review Customer Experience Weak Development Team 92

Ask Benny

JANUARY 25, 2020

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. Technical debt is not necessarily a bad thing. The later you pay the more expansive it is to close the debt.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

Ask Benny

DECEMBER 4, 2019

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. Technical debt is not necessarily a bad thing. The later you pay the more expansive it is to close the debt.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. At startups or growth stage companies, a “Product Manager” is responsible for identifying what needs to be built and then executing on building the product. Product Management at scale has also evolved but at a slower pace.

Weak Development Team 137

Weak Development Team B2C Customer Experience Advertising 137

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. And you don’t need as much hand engineering of features.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Mironov Consulting

OCTOBER 7, 2020

I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Bain Public

MARCH 14, 2022

But unfortunately, in many companies, the product leadership team can perpetuate a negative culture — setting up product managers to fail. In essence, the product leadership team are those with influence on the product roadmap. Building and nurturing strong, cross-functional, co-located, empowered product teams.

Leadership 52

Leadership Weak Development Team Feedback Software Roadmap 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. I personally love to be early and use the opportunity to set the bar really high in the market.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Ask Benny

JULY 1, 2019

Why product managers should be working in different markets and expertise and why companies should be looking for such product managers. Too many times, companies look for an exact match of a product manager’s experience with the company’s market or for a very technical product manager that can get very deep into engineering work.

Product Management 78

Product Management Product Manager Weak Development Team B2C 78

Sachin Rekhi

JUNE 25, 2017

Good Product Manager, Bad Product Manager - Ben Horowitz Let’s talk about Product Management - Josh Elman How to Hire a Product Manager - Ken Norton Be a Great Product Leader - Adam Nash PM at Microsoft - Steve Sinofsky What Distinguishes the Top 1% Product Managers from the top 10%?

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

The Product Coalition

JULY 13, 2022

In this article, we will go over 5 of the best FullStory alternatives on the market, explain what each one does best and how they compare to help you narrow down your choices. Best teams on a budget who need the basics. So if you’re a mobile app team, consider using a mobile-first analytics platform. What is FullStory used for?

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Bain Public

MARCH 21, 2020

Montreal is rife with burgeoning startups and midsized tech firms. A few years ago, after an 8-year stint working as a product manager for startups in Silicon Valley, Paul realized something about the tech organization ecosystem in his hometown of Montreal: many of them had poor product culture. It’s tough stuff.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Intercom, Inc.

APRIL 23, 2018

And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. Compliance managers don’t want to slow engineers down, but rigorously keeping track of how data is handled throughout a product is essential.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Mixpanel

NOVEMBER 9, 2020

More recently in 2020, cloud-based data warehouse Snowflake went public at an eye-popping market capitalization of $70 billion. However, they don’t meet everyone’s data needs—particularly product teams’ BI tools are great at visualizing any data that can be queried from a data warehouse. Analysis depth vs. breadth.

Data Visualization 112

Data Visualization Analytic Tools Differentiation User Testing 112

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150