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519: Product verification, most important of the 19 activities of product management – with Nishant Parikh

Product Innovation Educators

Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.

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Top 7 Help Center Software in 2025

Userpilot

Enterprise companies seeking a scalable, omnichannel ticketing system. For example, show certain interactive guides only to new sign-ups using key features or advanced tips for power users. Enterprise: Custom pricing with premium integrations, data warehouse sync, and priority support.

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Monitoring ECS Metrics: A Guide for Developers and Operations Teams

eG Innovations

Network Traffic: Monitors inbound and outbound data to assess network performance. A third-party solution like eG Enterprise offers richer visualizations, advanced analytics, and a more holistic view of network performance, enabling faster and more effective troubleshooting. For example, notify the ops team using a CONTINUOUS_ALARM.

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How our infrastructure scales alongside our customers

Intercom, Inc.

We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This is the third post in a series exploring the ways Intercom has scaled key functions to support the needs of enterprise customers. We’re growing alongside our customers. Can Intercom do that?

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Data-driven sales: 18 sales KPIs and metrics to grow your revenue faster

Intercom, Inc.

For example, say that I notice we’re over delivering on sales eligible leads but our number of stage one opportunities – new leads that our Sales Development Representatives (SDRs) mark as qualified and pass to our Account Executives (AEs) – hasn’t increased. Take your inbound and outbound opportunities, for example.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Here’s an example of key goals and metrics to consider. Strategy first, technology second. Business intelligence: Prodsight. Product feedback: Productboard.

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

But as it started selling more and more into the enterprise, it staffed up with a deep and strong one. But when it came to selling Dropbox Enterprise, it added several. Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative.