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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Userpilot – from $250/month to $800/month and customizable enterprise packages. Reporting and dashboards for outcome tracking. G2 rating : 4.8

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Mastering Product Leadership, AI, and Ad Tech with Neha Bansal

Productside

In this episode of Productside Stories, Neha Bansal , Head of Product at Meta Ads Manager Reporting, joins Nicole Tieche to discuss her career, the high-speed role of AI in advertising, and how PMs can stay ahead of industry shifts. Stepping into product leadership means balancing strategic vision, customer focus, and emerging tech.

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Key Differences Between the Role of a Product Manager in Startups vs. Large Enterprises

Product Management Unpacked

When it comes to product management roles in startups vs. large enterprises, there tend to be a few key differences. Working with smaller teams and lacking the abundance of resources that a larger enterprise might have pushes Product Managers that work in startups to take on a more generalist role. Product Management at a Startup .

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7 Enterprise Mobility Acronyms You Need to Know

The Product Coalition

Enterprise Mobility in recent years has gained massive attention among big enterprises for security reasons and productivity. In the past, the term seems to be like some kind of fantasy, but right now the revolution has overwhelmed the enterprises leading to safe, secure and ease of access to data.

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The Forrester Wave™: AI/ML Platforms: Vendor Strategy, Market Presence, and Capabilities Overview

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. The Forrester Wave™ evaluates Leaders, Strong Performers, Contenders, and Challengers.

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Your Product Assumptions Are Probably Wrong

The Product Guy

If you’re hypotheses are based on outdated research reports or media headlines, you’re probably making the wrong decisions. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions.

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How Mixpanel Session Replay Works [+ Alternative]

Userpilot

How much it costs (spoiler: it’s for enterprise plans only). Instead of having to browse a list of recordings and filter them manually, you can access them directly from your reports. But here’s the kicker— session replay is only available as an add-on for enterprise plans. Automatic bug reporting (which Mixpanel lacks).

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The Business Value of MLOps

Our report, The Business Value of MLOps by Thomas Davenport, highlights some of the most impactful benefits of MLOps tools and processes for different types of organizations. Download the report to find out: How enterprises in various industries are using MLOps capabilities.

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Assessing the Five Styles of Enterprise Business Intelligence

Discover the five styles of reporting and analysis, and learn the pros and cons of each in an enterprise scenario. The world of BI and analytics has evolved.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. The buzz around generative AI shows no sign of abating in the foreseeable future.

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Enterprise ABM Marketing Tools: A Marketers Guide

This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference?

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it.

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The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. John’s own Enterprise Community Progression Model. Join us to learn: How community enables adoption, expansion, and growth.