Userpilot

MARCH 2, 2022

A few years and 100+ product demos later, I’ve learned how to give killer product demos that keep my stakeholders engaged right until the end and get them truly excited about my vision. They’re a chance for you to frame the latest product development to stakeholders in a way that gets them further bought into and excited about your vision.

Demo 98

Demo Product Research Naming Customer Experience 98

UX Studio: Product Management

MAY 28, 2021

Probably you also have interacted with some applications that use AR as a major part of their user experience. Well, yes, I have to admit that sometimes I find it entertaining to use this technology just to have fun, and I’m sure you do, too. Using AR in other fields can make our lives much easier and better. Source: Reviewgeek.

Research Software 93

Research Software Healthcare Entertainment Customer Experience 93

Tyner Blain

NOVEMBER 1, 2023

Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. You’ll have exploitable market opportunities, internal capability shortcomings, product improvements to name a few.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

The Product Coalition

APRIL 3, 2019

Include wording quirks, pet peeves, if your business name should be shortened or not, words to stick with and words to avoid as well as what you can and can’t say from a legal standpoint. Consider what you want to be known for amongst your customer base and in your industry, from honesty to innovation.

Product launches 60

Product launches Branding Entertainment Education 60

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. How did you get into UX research? From here, it was a natural progression to the UX research team at Betsson.

User Testing 96

User Testing Product Research Research Software UX 96

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

ProductPlan

SEPTEMBER 8, 2021

Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. As a result, we’ve come to depend on Amazon to lighten the load, deliver convenience, entertainment, and satisfaction in just one click. Britannica.com ).

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Crafty CTO

FEBRUARY 15, 2024

I was fortunate to have just the right kind of need at just the right time to exercise both GPT-4 Vision and GPT-4 Turbo. 25th: “ChatGPT can now see, hear, and speak …” OpenAI had teased vision support earlier, but the big, real announcement happened on Sept. The tale of my exploration follows.

ChatGPT 52

ChatGPT Research Software User Testing Vision 52

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Lili: My work focuses on AI tools, so that’s speech, language, vision, knowledge, search.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

UX Studio

JULY 31, 2018

For instance, as a UX researcher, I must prepare for surprising reactions and behaviors when conducting a usability test with kids. The same task or entertainment won’t necessarily fit older children. From age five and on, they understand causality pretty well and can name reasons behind things. Kids learn faster.

UX 107

UX Product Research Feedback Software User Testing 107

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

It’s not just a question on process, but about your intuition around consumer products, and how well-versed you are in the world of technology today. What did I as a user take away from the homepage experience? How do you balance constructive feedback on how a company can do better versus seeming like you are overly critical?

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

It’s not just a question on process, but about your intuition around consumer products, and how well-versed you are in the world of technology today. What did I as a user take away from the homepage experience? How do you balance constructive feedback on how a company can do better versus seeming like you are overly critical?

Feedback Software 40

Feedback Software User Testing Product Management Product Manager 40

The Product Coalition

OCTOBER 28, 2019

YouTube is the world’s largest video streaming platform by far, with over 1.9bn logged in monthly users. Other than normal Google values, YouTube’s mission is to make the world more informed, more connected, more creative, and more entertained. Do some research into creators who make content around things that genuinely interest you.

Product Management 60

Product Management Product Manager Management Management 60

Business of Software Conference

JULY 13, 2020

Whether the game is taking on investors or the game is A/B testing, you’ve got to think how will this game end. So, let’s talk about A/B testing. A/B testing measuring the results of the test, but not the morality of the means. But who can argue with the objectivity of A/B testing producing measurable results?

Customer Experience 59

Customer Experience User Testing Research Software Feedback Software 59

Business of Software Conference

MARCH 27, 2019

The men were employed by a man named Eiffel, who had done some good work, he wasn’t famous yet around the world, this is many years before the tower was built. So they took this feedback to heart – he didn’t tell them to stop working on this idea, even though he rejected it. Does anyone know the name of this drawing?

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Business of Software Conference

MARCH 24, 2021

And over the years we’ve made a name for ourselves being an independent company we’re a relatively small business intentionally. I would rather go out of business than be beholden to anyone other than myself and our customers. we have 56 people in the company. We’ve kept our company as small as we can.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40