Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Feedback surveys, loyalty programs, and excellent service turn them into influencers. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. Unit testing is a type of software testing where individual units or software components are tested. What is Unit Testing?

Software Review 52

Software Review User Testing Product Research Testing 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

The Product Coalition

JUNE 22, 2020

And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? The result of this is a self-growing list of opted-in customers, along with additional metadata on the Hotjar platform. you can pre-build these in many CRM platforms?—?products

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. Short on time?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Then if you’re given the right tools, you can be more effective at doing that.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. What is the current way of working?

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Nulab

MAY 25, 2022

Picture this: you’re working on a project with a team of people located in different parts of the world. You’re communicating via email, video, or some other messaging platform, and everyone is working on their own individual tasks. Information silos stem from poor communication between departments or teams.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Technical Review 81

Tyner Blain

JUNE 3, 2016

This student is now a VP of product, and kicked off a conversation with me about best practices for establishing a workflow for product managers to collaborate with professional services teams to improve the product. From the product team’s perspective, going fishing was looking for needles in a haystack. Just Ingest.

Data Visualization 53

Data Visualization Customer Feedback Workshop Feedback Software 53

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Feedback from sales and support is the source 26% of the time, and the competition inspires new features for 16% of respondents. Why do product teams become feature factories? And no management team prefers an extra bullet point in a sales deck over another satisfied customer.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

UX Planet

JANUARY 9, 2024

Myth #2: Creativity is a solo act History has done a bad job when it comes to crediting breakthrough inventions and striking creative works to a single individual, greatly neglecting any support systems or collaboration that influenced these great minds. Focus on feedback that challenges rather than reinforces our perspectives.

Research Software 85

Research Software Feedback Software Product Research User Testing 85

ProductPlan

APRIL 25, 2023

Great teams assemble individuals with differing skill sets, perspectives, and experiences. For example, Iron Man and Captain America leading the Avengers or Superman, Batman, and Wonder Woman teaming up as the Justice League. Many product teams now have their own team of super-powered individuals banding together for a common cause.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

The Product Coalition

MARCH 2, 2020

Too bad, when nowadays diversity, autonomy, mastery, and purpose become the driving factors in a highly competitive environment where more of the same for everyone is no longer creating value. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and Nice try #1.)

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. They include: Close.io Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

UX Studio

JANUARY 17, 2024

When the input from the business is coming to you start thinking about hypotheses first, not the solution. This is the main mental model shift because as designers, we start thinking about solution. So it started with like [00:12:00] specialism in like very, very well developed craft. It’s very natural for us.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. Now in 1884, the hot tech sector was not web development, wasn’t cloud computing.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

The Product Coalition

DECEMBER 12, 2019

MBO is largely designed to provide feedback relevant to the specific task at hand; it should tell us how we are doing so we can make adjustment in whatever we are doing if need be. The one thing an MBO system should provide par excellence is focus. It’s important to notice that prioritization has to be approached as a team activity.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. It’s allowing each team to really find what’s going to work best for them.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. Intercom Surveys was, curiously enough, the result of survey, one we had sent to our users to gather their feedback on one of our features. Take Zoe Sinnott. Liam Geraghty: Okay.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118