Exercises Framework Testing User Friction 
Product Talk
AUGUST 18, 2021
Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.
Product Talk
DECEMBER 6, 2023
Why does the outcome focus on business value and not customer value? How do you test to make sure your opportunity is not a solution in disguise? How do you test to make sure your opportunity is not a solution in disguise? Why can’t you just generate opportunities from what you know about your customers?
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Product Innovation Educators
AUGUST 29, 2022
How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.
ProductPlan
JUNE 1, 2023
But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. To reframe things, only about one out of three feature ideas actually come directly from customers… you know, the people who are paying money to use your products.
Userpilot
NOVEMBER 20, 2023
However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. These could come from your organization or you can use a ready framework like RICE or ICE. Before you do so, however, validate them through user interviews, surveys , fake door tests , or prototype experiments.
Userpilot
JULY 9, 2023
Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. A/B tests allow you to identify the best versions of your UI and in-app content.
Product Talk
SEPTEMBER 7, 2022
They already had an established product and regular rituals that helped them consider their users. Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first.
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