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Data-Driven Blunders and how to Avoid Them

Mind the Product

You start to eat healthier, exercise at least three times a week, and vow to cut down on those midnight grilled-cheese sandwiches. A North Star metric is the single KPI that works best as a proxy for success for your product and business. Too Much Data, too Often. Imagine you are trying to lose a few kilos. In Summary.

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SVPMA July Meeting – Steven Haines

The Product Bistro

Provided to the audience was a financial balance sheet, some KPI’s, and a short summary of the history. The exercise was interesting. Additionally, a scenario of a product group as part of a large company that had good initial revenue and traction, but beginning to really falter in the middle of the third year.

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Beat Your Competition: Building a Stand-out Mobile Customer Experience

Alchemer Mobile

As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Don’t get us wrong – we think it’s incredibly valuable to have one KPI that gives a pulse on the entire customer experience. Track more than just NPS or app store ratings.

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Product Operations Dashboard

Product Management Lessons from the Trenches

Below are some of the high-level category of KPIs you want to continuously measure and many of them would have come out of the exercises we covered in the previous couple of posts. The individual KPIs that make up each category may vary depending on your product/business: Awareness?—?(top

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Decoding Business Growth: The Art and Science of Choosing the Right North Star Metric

The Product Coalition

The Role of Data in Defining Your North Star Metric How the Right North Star Metric Can Illuminate Your Business Path A North Star metric is a key performance indicator (KPI) that a company uses as the leading measure of its success. The term is derived from the North Star (Polaris), which mariners historically used as a navigation guide.

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How to get Things Done: Raise Your Organizational Awareness

Mind the Product

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Someone who has the ability to do this can make things happen; they get things done, but perhaps not in the most traditional sense.

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How support leaders measure (and improve) the quality of their customer support

Intercom, Inc.

If you’re focusing on time to close as your primary support KPI, it could inadvertently encourage your support reps to prioritize the fastest, easiest short-term solve – not necessarily the one with the greatest long-term result for the customer. “All By the end of 2021, 80% of support teams will have QA procedures in place”.