Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

AUGUST 27, 2024

However, the best product analytics tools for you depend on factors other than having a wider range of features. So let’s go over the best LogRocket alternatives, their ideal use cases, and how each tool compares to it so you can choose the right product. G2 rating : 4.6/5 User profiles in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Make support easily accessible.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. An account manager now has to do much more than just look at the finance side of things. Collect and act on customer feedback to improve satisfaction.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

AUGUST 23, 2021

Customer feedback is the key to turning detractors into promoters. Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. Also, in-app surveys (eg. unsubscribes in the SaaS world).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Johanna Rothman

FEBRUARY 14, 2020

A client wants to know how best to calculate their software capitalization. I am not a finance person. If you need to capitalize, talk to your finance people. There's a great introduction article, Capitalization of software development costs.). How Some People See Software Projects. 4 hours is 10% of 40 hours.

Agile 99

Agile Feedback Software Product Research Finance 99

Intercom, Inc.

MAY 13, 2020

But how do you manage immediate customer expectations with your team’s time (and sanity), and keep an open feedback loop with other teams across your organization? How can you create systems, workflows, and processes that move conversations from one team to the next in order to keep things effective and efficient for the customer?

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? In SaaS, a score between 1-30 is acceptable, a score between 30-50 is solid, and a score of 50+ is excellent. For SaaS, the average NPS is 41. Then keep reading!

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Johanna Rothman

JUNE 24, 2021

Schedule Variance Does Not Make Sense for Software Products. However, software product development is not construction. Software creation is all about learning. (See Schedule variance assumes we don't have feedback loops inside the project, or that we don't learn anything. See Why Do We Estimate, Anyway? ).

Agile 117

Agile Product Research Feedback Loop Government 117

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Increased budget will lead to technology investments, increased headcount, and a louder voice at the leadership table. . Technology.

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Standardize Tools and Infrastructure: As much as possible, streamline the tools and infrastructure used across all teams.

Agile 85

Agile Feedback Software Product Research Strategy 85

Mixpanel

FEBRUARY 23, 2021

For a SaaS company, he looks for things like “less than 2% monthly churn” (the flipside of retention), a “clear path to $100k MRR” (growth), and a “5% conversion rate from free to paid” (profitability). ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. In this era where new technology pops up every day, you are required to constantly make changes to your products.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Userpilot

AUGUST 28, 2024

This can include structured feedback sessions and regular updates. Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product. Looking into tools for product coordinators? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Amplitude

DECEMBER 17, 2020

In the survey, we also found that businesses that had clear, accessible, high-quality data from their product intelligence tools were five and a half times more likely to see 25% or more year-over-year growth. Their previous analytics platform provided surface-level data but couldn’t provide deep customer insights.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

Mixpanel

JUNE 10, 2020

But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. Ours are: Drivers before solutions HBML, or hypothesize-build-measure-learn (more on this in the next section). Start with culture. Experiment with purpose—and guardrails.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

The Product Coalition

FEBRUARY 18, 2019

In the business world, “vaporous” is an insightful description of the Toyota Production System. The Minimum Viable Product (MVP) idea is central to the lean / agile methodology Get feedback as soon as possible. That quote might sound odd to a developer of elevators, motorcycle brakes, jet engines, or a hospital communication tool.

Agile 73

Agile Product Research User Testing Data Visualization 73

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Instead, it was an MMORPG called Glitch.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Agile Velocity

MAY 20, 2020

I appreciate the concept of the “business operating system” and balancing the agile enterprise. This is, of course, all very subjective, but it may be a valuable tool to help tune decisions and prioritize areas of need. . Rather than predict the unpredictable, agile leaders build rapid feedback loops.”.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Userpilot

AUGUST 30, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product coordinator. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software User Testing Feedback Software 52

DISQO

JANUARY 15, 2020

Brings Proven Track Record Leading High-Growth Enterprise SaaS Companies. New York, NY – (January 15) – Alpha (www.alphahq.com), the leading market intelligence platform provider, announced today that it has named Rob Holland as the organization’s Chief Executive Officer. Most recently, Holland was COO of Bluecore Inc.,

Product Research 52

Product Research Research Software User Testing Feedback Software 52

The Product Coalition

DECEMBER 2, 2018

Hacking your App Adoption Strategy - 101 Copyright?—?Vishal Vishal Soni Enterprise mobile apps have moved from ‘nice to have’ to ‘mission critical’ tools for many organisations in the recent times. A recent study has found that demand for custom apps that allows employees to be more productive is on the rise. Analytics?—?Measuring

Product Research 60

Product Research Analytic Tools Feedback Software Research Software 60

Usersnap

JANUARY 12, 2022

They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable! Need more customer feedback? Check out Usersnap for 15 days, free! Business savvy.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

DISQO

APRIL 2, 2020

As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. The post For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online appeared first on Feedback Loop.

Banking 52

Banking User Testing Presentation Reporting Tools 52

DISQO

APRIL 2, 2020

As Americans get used to a new normal of social distancing, consumers are adjusting their needs and wants regarding finances — handling their own and changing where they get information or advice. The post For Banks and Financial Institutions, COVID-19 Presents an Opportunity to Meet Consumers Online appeared first on Feedback Loop.

Banking 52

Banking User Testing Presentation Reporting Tools 52

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Usage of a streamlined feedback menu 2. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1.

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Johanna Rothman

DECEMBER 6, 2023

Inventory might have value for physical products, but it rarely does for software products. In software, we want less WIP (Work in Progress), which is a form of inventory. From the shorter feedback loops of releasing, which increased both product revenue and customer success revenue.

Reporting Tools 81

Reporting Tools Finance Product Research Customer Experience 81

ProductBoard

JANUARY 29, 2019

INDUSTRY is easily one of the biggest and best-known conferences specifically for software product managers. SaaStr isn’t exclusively or purely a product management conference, but it’s still highly relevant to product managers building B2B SaaS products. INDUSTRY: The Product Conference. Especially the one in Cleveland.

Research Software 74

Research Software Feedback Software Product Research Product Management 74

DISQO

APRIL 29, 2020

We used Alpha’s rapid consumer feedback platform to survey more than 350 U.S. adults who were recently laid off or furloughed to understand their levels of concern around the state of the economy, how they feel about their personal finances, and where they plan to spend. According to the Labor Department , the U.S.

User Testing 52

User Testing Travel Finance Feedback Loop 52