Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

MARCH 2, 2018

You can use Jobs-to-be-Done to learn from your customers and measure a new product idea before building anything. The Build-Measure-Learn Feedback Loop is a core tenet of the lean startup methodology, popularized by Eric Ries. The assumption is the best learning occurs when people use your product. The costs balloon.

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Collecting feedback and closing the loop to build trust. What’s a good customer retention rate for SaaS?

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

The Product Guy

JUNE 20, 2019

Guest Post by: Terri Boshoff (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Start at the Top.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. Master your product roadmap.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. It comes directly from the people who use your product—it’s gold! What’s really happening to product feedback? Phase One Findings: The Customer Feedback Black Hole. What happens?

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Usage of a streamlined feedback menu 2. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . Yes, you read that right.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Let product analytics illuminate the best path forward. What Is a Product Roadmap?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Product Talk

JANUARY 8, 2020

Doing one of my favorite things—presenting at Mind the Product. Over the past six years, I’ve developed and honed my Continuous Discovery Habits curriculum by reading and writing about the best research on problem-solving , decision-making , and critical thinking. I run a 12-week coaching program for product trios (i.e.

Product Research 138

Product Research Workshop Books Events 138

Surya Suravarapu

FEBRUARY 27, 2020

Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior. They want to know what the product does for them. If you are in the business of building products, do yourself a favor -- read @alanklement 's 'When Coffee and Kale Compete.'

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

ProductPlan

AUGUST 16, 2022

Product management seldom requests big-ticket items from the management team. Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Eventually, the product management team may realize it needs to level up and add product operations to its organization.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Gainsight

MAY 4, 2023

It’s no longer about individual or direct contributions on your community platform only. And more importantly, you may not even need a platform…yet! We get professionals together to connect people without the need to travel – it’s a great way to start your community” he says. And finally, it’s about the customer experience.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. It was energizing to hear peoples’ excitement about traveling again. CSMs spot repeated corporate requirements and help funnel these to Product Management.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Amplitude

FEBRUARY 26, 2018

One litmus test for this: if you’re working on your product and you hit a roadblock, and you can’t find a satisfactory answer to your question on Stack Overflow. When you’re building a relatively simple CRUD app, the project planning process doesn’t have to be overly sophisticated. Do some user research.

Research Software 66

Research Software Feedback Software Product Research User Testing 66

Amplitude

FEBRUARY 26, 2018

This is a guest post from Dillon Forest, cofounder, CTO & product manager at RankScience. One litmus test for this: if you’re working on your product and you hit a roadblock, and you can’t find a satisfactory answer to your question on Stack Overflow. Do some user research. Make some mockups.

Research Software 66

Research Software Technical Cofounder Feedback Software Product Research 66

Mixpanel

JULY 22, 2020

One of the most impactful things a product leader can do to help their team succeed is to point everyone in the same direction—to channel all of the team’s energy, focus, and resources towards an aligned outcome. A product leader’s job is to unwrap the burrito. Quick feedback loop: The results of your changes can be seen quickly.

User Testing 52

User Testing Product Research Framework Data Visualization 52

DISQO

JULY 23, 2019

Any company that wants to survive the current consumer revolution had better strive for perfect product/market fit, because their competition definitely will. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. Is the solution simply to innovate?

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Any company that wants to survive the current consumer revolution had better strive for perfect product/market fit, because their competition definitely will. Business leaders are in a race to get to market faster with products tailored to the wants and needs of customers. Is the solution simply to innovate?

User Testing 40

User Testing Branding Data Visualization Product Research 40

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In Technology as the Forcing Function. This is where Conway’s Law doesn’t just apply to your technology. They don’t.”.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Despite being a vital process, integrating it into product management remains a challenge. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

DISQO

MAY 19, 2017

Leveraging our rapid consumer feedback platform , we tested a variety of credit card concepts in order to determine a reward structure that encourages sign ups without enticing churning. We started by surveying 1,000+ respondents and segmenting by self-identified churners for premium credit cards.

Product Research 40

Product Research User Testing Banking Feedback Software 40

DISQO

MAY 19, 2017

Leveraging our rapid consumer feedback platform , we tested a variety of credit card concepts in order to determine a reward structure that encourages sign ups without enticing churning. We started by surveying 1,000+ respondents and segmenting by self-identified churners for premium credit cards.

Product Research 40

Product Research User Testing Banking Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Alpha recently teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Alpha recently teamed up with Product School to host an event featuring some of the most prominent product consultants in New York.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . Business strategies and tools that drive durable growth. . Grow through your product : Everyone on your GTM team should collaborate to put the customer at the center of the universe. .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

DISQO

AUGUST 1, 2019

The key, whether building solutions for emerging industries or recruiting in cutthroat labor markets, is sustainable differentiation. Join the “passionate founder of the Web” at Mozilla or make work “simpler, more pleasant, and more productive” at Slack. At Alpha, we are building the world’s most powerful on-demand insight platform.

Differentiation 40

Differentiation Product Research Transportation Feedback Software 40

DISQO

AUGUST 1, 2019

The key, whether building solutions for emerging industries or recruiting in cutthroat labor markets, is sustainable differentiation. Join the “passionate founder of the Web” at Mozilla or make work “simpler, more pleasant, and more productive” at Slack. At Alpha, we are building the world’s most powerful on-demand insight platform.

Differentiation 40

Differentiation Product Research Transportation Feedback Software 40

Gainsight

MAY 12, 2022

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. That’s why product analytics is a razor-sharp tool for product leaders. Wondering how?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. From a technical perspective, your developers have a better idea of what’s in a release, whether interdependencies exist, and whether it’s been tested, than any change advisory board. But how do you control for safety at speed? However, it certainly slows things down.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Johanna Rothman

JUNE 6, 2022

They want a single product roadmap to serve all these purposes: Focus the team's work for this specific product for the short term. Show customers where the company thinks the product is headed. The more specific overview of when salespeople might expect new features or new products.). Maybe I have the wrong apps.).

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? This is a skills test that is designed specifically to look like work on the job.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’d be interested in other products that tap into the trends around AirPods, Alexa, voice assistants, etc., It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40