Lenny Rachitsky

APRIL 6, 2025

Even the act of noting these examples trains you to recognize effective patterns. .”

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

The Product Guy

SEPTEMBER 24, 2024

Feedback Loops Feedback is crucial to system behavior. Systems thinking identifies loops where outputs become inputs, influencing future results. For instance, customer feedback (output) might shape product improvements (input), which in turn affects future feedback.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Lenny Rachitsky

JANUARY 14, 2025

The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow. Depending on the size and stage of your business, one of these frames may be more interesting to your teams and leadership. Still, even with these useful frameworks, many organizations feel lost. Absolutely not.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Lenny Rachitsky

MAY 22, 2025

Tight feedback loops beat elaborate planning. so no decision waited more than 24 hours. Founder CZ kept about 55 direct reports so individual contributors were never more than one level away from the CEO.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

The Product Coalition

NOVEMBER 12, 2024

Under Musk’s leadership, Tesla adopted a first-principles approach to rethinking fundamental aspects of the electric car. Embracing flexibility and adaptability might include checkpoints along your roadmap, release process, and implementing feedback loops. Your roadmap can’t be rigid. You must plan for some fluidity.

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

UX Planet

MAY 27, 2025

The Real Role of Leadership Who is responsible for UX? Key steps for leadership to consider: 1. They involve constant testing, feedback loops and iterative design changes that adapt to evolving customerneeds. Is it the design team, the product team or the marketing gurus? It starts at the top.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. That’s it.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

UX Planet

JUNE 20, 2025

The $10B blueprint: Beyond Code & Canvas, how AI-Driven thinking will shape the next era of leadership Introduction: Not Just Pixels, But Power What if the future CEO of a trillion-dollar company is someone who blends creativity, systems thinking, and human empathy, with the power of AI?

Research Software 66

Research Software Feedback Software Data Visualization User Testing 66

Modus Create

MARCH 17, 2022

Executives across industries are reimagining leadership principles that thrive in an agile business environment — principles that don’t treat change as an anomaly but a culture. . What is Agile Leadership? 5 Principles of Agile Leadership. Here are five agile leadership principles that have served us well: 1.

Agile 75

Agile Leadership Reporting Tools Feedback Software 75

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. All I can do is use the various feedback loops in my business. Those are the blue feedback loops in the image above. I feel as if I can't make a good, final decision.”

Agile 129

Agile Product Research Feedback Loop Consulting 129

Mind the Product

OCTOBER 29, 2018

Managers and senior leadership had greater visibility to the challenges faced by their team members in the field. The final value outcome to this process was the feedback loop – Product can now show items completed from the prioritized department list. Step 6: Feedback Loop.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Alchemer Mobile

AUGUST 20, 2019

Here are some specific metrics to measure and compare: Rating changes. Retention changes. Satisfaction score changes. Rating changes. Feedback on functionality. Product leadership. Changes in feedback sentiment. Notify Customers About Upcoming Changes.

Feedback Software 87

Feedback Software Product Research Customer Feedback User Testing 87

Intercom, Inc.

FEBRUARY 14, 2018

You’ll never have to explain the importance of your discipline, nor explain what it is you do, to anyone in the leadership team. Leadership doesn’t understand what it is you do. Our leadership continually talks about our mission, and we have supporting material so everyone can understand it. We understand you.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Johanna Rothman

JULY 22, 2021

See Leadership Tip# 10: Commit Coherent & Meaningful Work to a Team.). See Multiple Short Feedback Loops Support Innovation.) Strategy changes less often because we don't tend to have the same kind of feedback loops for the value we want to offer. We use a variety of feedback loops. (In

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Mind the Product

JUNE 13, 2019

I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. To help stay user-centred I’m using the Mountain of Engagement and the Value Exchange Taxonomy from the Mozilla Open Leadership program. (I Don’t be Afraid to ask for Help. It is a huge task.

Product Research 180

Product Research User Testing Feedback Software Research Software 180

The Product Guy

SEPTEMBER 6, 2019

At first, my product was deemed “important” by Senior Leadership and that helped me get to an end result without needing to stay on top of the analytics. No official tracking of asset requests, design requests, feedback loops, prioritization of requests would be happening.

Data Visualization 186

Data Visualization Product Research Analytic Tools Feedback Software 186

Mind the Product

JANUARY 8, 2018

Our product leadership team identifies the core problems we want to solve for customers and use that to set our “problem roadmap,” and then we align our pods against that. Feedback Loops. The pods then come up with innovative ways to solutions to address those problems.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

The Product Coalition

FEBRUARY 3, 2022

The identification of metric is driven by the goal to be achieved, which is mainly guided by the product strategy and leadership within the organization. The biggest benefit is that we only need to set it up once and then regularly monitor to get into a feedback-improvise-feedback loop.

Data Visualization 183

Data Visualization Customer Feedback User Testing Analytic Tools 183

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. For product managers: Closing this gap requires strong cross-functional leadership. If what they perceive when using your product doesn’t match these expectations, dissatisfaction sets in.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Product Innovation Educators

JUNE 3, 2016

create a path to executive leadership. 5) A tight feedback loop. Get the Product Mastery Roadmap and…. increase the number of right products developed. gain the influence in your company you want. build products customers want and love. Click here to download it for yourself. Want to get hired as a product manager at a startup?

Product Research 121

Product Research Customer Feedback Product Manager Product Management 121

Mind the Product

JULY 12, 2018

We must execute, iterating through the build-measure-learn feedback loop to rapidly answer our question. We can design experiments by going through the loop backwards – starting with what do we want to learn, what data do we need to measure to obtain the learnings, and finally what do we have to build to expose the data.

Product Research 110

Product Research Feedback Loop Customer Experience Startups 110

Johanna Rothman

AUGUST 11, 2022

See Leadership Tip #9: See and Stop MicroManagement—Learn to Trust Instead.). But the biggest informal agreement is this: Senior leadership sets the strategy for the organization when they decide which products and services to offer for which kinds of customers. When people decide for others, they micromanage.

Fractional CTO 126

Fractional CTO Weak Development Team Data Visualization Product Research 126

Intercom, Inc.

MAY 13, 2021

Since then, you’ve spent over 12 years in post-sales leadership. I think that helps me and my team better execute on the post-sales delivery of closing that loop of why people buy into helping them realize the value of what they buy so that they want to continue to grow with the company. So, I think it has served me well.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Johanna Rothman

MARCH 11, 2021

Instead of individual achievements, we can reward the types of agile leadership we want to see in agile teams. Separate the Kinds of Leadership. I defined several types of “technical” leadership in this image. The left-most, column includes primarily code- or product-based leadership. Ask for help.

Agile 119

Agile Product Research Feedback Loop Leadership 119

Agile Velocity

SEPTEMBER 17, 2020

In the 14th State of Agility report , the second greatest challenge experienced when adopting and scaling Agile is “Not enough leadership participation.” Both of these challenges are dramatically improved with increased leadership engagement. . An Agile Leadership Team is in place.

Agile 119

Agile Customer Experience Leadership User Testing 119

Intercom, Inc.

MAY 15, 2018

We recruited tenured top performers with an interest in experimentation and budding leadership abilities to help us work out our blind spots and roll the experiment out to the larger team. Above all, operating real-time support comes down to starting small and learning quickly through open feedback loops and insights from your team.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Product leaders understand the importance of feedback loops and iteration. One tool that has accelerated my learning: I got Net Promoter Score survey feedback every time I presented. Share Your Story.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Cross functional alignment with the rest of the business. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Intercom, Inc.

AUGUST 6, 2020

And then more recently since I’ve come on board, we have really tried to reignite our conversation in a positive way with the meta community to really include them back into the feedback loops, to make sure that we continue to progress the logic in the community and how we build this in the future. Jordan: Cool.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Johanna Rothman

APRIL 19, 2023

We needed to determine what prevented senior leadership (and everyone else) from collaborating. How satisfied are we with our people, product, and cultural leadership? .” Tim was worried about the cultural changes we needed to discuss for the client's ability to be more effective. Then, as a team, we needed to fix those problems.

Product Research 104

Product Research Feedback Loop Data Visualization Consulting 104

Agile Velocity

SEPTEMBER 12, 2023

Coaching at all levels – team, team of teams, and leadership – will help nurture the behavior changes and knowledge transfer needed to sustain change. Encourage a Feedback-driven Culture: Regular feedback loops, both within and across teams, can provide early insights into potential problems and solutions.

Agile 85

Agile Feedback Software Product Research Strategy 85

Userpilot

APRIL 24, 2025

Someone who thrives in cross-functional environments and can influence senior leadership through data-driven insights. Experience in influencing senior leadership through data-driven insights. An individual adept at owning and driving roadmap strategy and definition, with a track record of end-to-end product delivery.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Agile Velocity

MAY 14, 2020

In our experience leadership tends to “Want them all, equally. Any organizational change must have leadership support along the entire journey or it will be short-lived or fail outright. With leadership support and by using the stages as a guide, time spent in “chaos” can be reduced. Adaptive Leadership Support.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Johanna Rothman

AUGUST 18, 2021

The tactical questions help you realize where you need short feedback loops between strategy and tactics. The shorter your feedback cycles at every level, the more strategic advantage you get. Yes, please read the Multiple Short Feedback Loops Support Innovation.). I'm going to stop here and make this a series.

Agile 119

Agile Feedback Software Product Research Feedback Loop 119

Johanna Rothman

AUGUST 14, 2019

When I talk about culture, I mean the ideas from Edgar Schein's work about organizational culture and leadership : How we treat each other. Instead of local optimization, we need global optimization: How can we decrease the time of all the various feedback loops ? The feedback loops get shorter.

User Testing 95

User Testing Agile Product Research Feedback Loop 95

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Collecting customer feedback and closing feedback loops. Collecting customer feedback and closing feedback loops.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98