Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

Lenny Rachitsky

JANUARY 14, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Product velocity is about speed and direction.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

UX Planet

MARCH 15, 2025

Pinterest, positioned uniquely as a visual discovery engine, has significant potential to leverage personalization to foster deeper user engagement, retention, andloyalty. Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown.

Product Research 96

Product Research Data Visualization Feedback Software Analytic Tools 96

Usersnap

FEBRUARY 24, 2025

Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. For a productivity app, tracking distraction-free usage patterns, instead of just the total time spent, helps confirm that your users are achieving the end goal that your app was designed for. Test for interconnection. Heres what goal-based analysis would look like. Confidence?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

The Product Guy

APRIL 23, 2020

Guest Post by: Ralph Bautista (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Chris Butler ]. There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster. Finally, we have user research analysis.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Mind the Product

JANUARY 7, 2019

It articulates a step-by-step approach to building a presentation: 1) Share your story; 2) Outline your talk; 3) Deliver your MVP (Minimum Viable Product). For product people, building presentations can be a lot of fun. Ongoing debates between you and other product leaders. Presentation structure.

Product Research 167

Product Research Data Visualization Feedback Software User Testing 167

Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 98

Product Research Customer Experience User Testing Customer Feedback 98

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. In 2019 research firm IDC found them to deliver 869% ROI (??) along with time savings and higher productivity. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. Additionally, here are some highlights from the presentation. Every customer voice matters.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

DECEMBER 22, 2022

What’s product ideation? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. This reduces the chances of building a parity product and drives product retention.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Lenny Rachitsky

APRIL 6, 2025

Through her course and one-on-one coaching, she’s helped thousands of operators, founders, and product leaders master the art of influence through clear, compelling communication. Present your recommendation with supporting evidence, which reduces their cognitive load and demonstrates your strategic thinking.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Mind the Product

MAY 15, 2017

Josh McWilliam is a co-founder and Vice President of Product at College Factual. In Josh’s Product Tank NYC presentation, he explains his evolution as a product manager. In Josh’s Product Tank NYC presentation, he explains his evolution as a product manager. What is a Product Manager?

Product Research 124

Product Research User Testing Product Manager Product Management 124

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 98

Product Research Feedback Software Data Visualization Analytic Tools 98

The Product Guy

SEPTEMBER 24, 2024

But how does this translate to product management and organizational strategy? This perspective can help product managers identify root causes of challenges, anticipate unintended consequences, and understand how small changes in one area might ripple across the organization. Feedback Loops Feedback is crucial to system behavior.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Mind the Product

MAY 30, 2019

When you design and build a product, it is important that you regularly demo completed work with the team and key stakeholders. In Agile software development, so-called sprint demos are a key part of every iteration, but whatever product you’re building, be it an app, a website (or even a physical product), demos can be incredibly valuable.

Demo 190

Demo Feedback Software Technical Review Product Research 190

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Intercom, Inc.

JULY 5, 2022

I designed and presented my ideas using high-fidelity mockups. This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. Typically it’s presented as a diagram. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

FEBRUARY 13, 2018

There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses. A strong sales and product feedback loop avoids both scenarios. We have all relevant product owners attend.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

Userpilot

MARCH 8, 2022

What is an MLP product? With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. The MVP then started to gain a pretty terrible reputation in the product world and gave way to the new cool acronym in town: the MLP product. Enter the MLP product.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Choose the latter.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. You might present a prototype and ask, “What do you think?” You might believe that you’ll use my hypothetical future product. Why does this matter?

User Testing 240

User Testing Customer Experience Customer Feedback User Friction 240

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. What is customer feedback?

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They can tell you the truth about product strengths and weaknesses. What are our product’s strengths and weakness?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like?

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Mind the Product

OCTOBER 29, 2018

He knows that, given the opportunity to present his case the likelihood of approval increases. Consider Your Approach to Feedback. Saying No is an important part of the product manager’s role. Product “No” Outcomes. Dismissive of Feedback. Establish the best method for receiving feedback within your organization.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

Product Talk

JANUARY 8, 2020

Doing one of my favorite things—presenting at Mind the Product. Over the past six years, I’ve developed and honed my Continuous Discovery Habits curriculum by reading and writing about the best research on problem-solving , decision-making , and critical thinking. I run a 12-week coaching program for product trios (i.e.

Product Research 168

Product Research Workshop Books Events 168

The Product Coalition

FEBRUARY 1, 2021

There’s going to be a lot of designers, marketers, and product managers reading this and thinking to themselves, ‘what the hell is he talking about?’, However, it doesn’t give us any real valuable insight into their present situation, their character or personality, whether or not they’ve changed, or how their future will pan out.

Customer Experience 179

Customer Experience Data Visualization Product Research User Testing 179

Mind the Product

JANUARY 8, 2018

As a product manager, it’s easy to get caught up doing the wrong job. With so much time and energy going into shipping great products, the project management demands of it all often create a center of gravity that’s hard for even the most veteran product managers to escape. That’s the product manager’s job.

Data Visualization 149

Data Visualization Analytic Tools Customer Feedback Product Research 149

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

AUGUST 26, 2022

User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way. User feedback enables you to collect responses from users who can provide unique insights on how to improve your product. Why is collecting user feedback important.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Meet your target users and get feedback. Iterate the product based on feedback. Are they keen to test it out? How do they describe the category?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178