ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. However, they don’t fundamentally shake things up much. Here are the four ingredients you need.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. What are you trying to achieve?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. Overstock has been around for a number of years, very successful in the e-commerce space, and had built a really successful app, but it had gotten long in the tooth. What comes next is equally as important. How do you determine what is and isn’t working?

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. However, they don’t fundamentally shake things up much. Here are the four ingredients you need.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

MARCH 24, 2021

How do you create a roadmap? Strategy is made up of three elements: your vision, objectives and roadmap. Focus on creating an outcome-based roadmap, not a list of features. In product, strategy is made up of three components: Your product vision Your objectives Your roadmap. How do you create a roadmap?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Gainsight

JUNE 17, 2022

Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies. Since January 2020, PLG companies have outperformed standard SaaS growth by 2x. That means you can stand out in a saturated SaaS market, reduce customer acquisition costs, and drive more recurring revenue. .

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

ProductPlan

AUGUST 7, 2020

Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. I worked 9+ years in software development, leading sizeable cross-functional engineering teams across time zones. That’s a big question, and many roads lead to this outcome.

Engineering 107

Engineering Leadership Customer Experience Feedback Software 107

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? Our goals and work are defined elsewhere, at different times, and there are good tools for that (like face-to face discussions, presentations, and roadmapping, product design and collaboration tools). When are our next releases happening?

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Gainsight

OCTOBER 14, 2020

Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. Typical process what I evangelize for roadmap planning process is the below. Internal Feedback : Sales, Marketing, Support, Engineering and other stake holders.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The responsibilities of a technical program manager are a little more big picture than that of a software engineer. For example, these questions are typically focused on system design. In many instances, TPM candidates are asked to think through and design a product's system architecture. Let's take a look! Design TikTok.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

ProductPlan

NOVEMBER 20, 2020

Ensure your customer research includes room for this type of feedback along with bigger picture areas to understand your product’s reputation. Especially since onboarding is about people as it is about software, it’s not just the friendly pop-ups and helps documentation. Organize your roadmap using themes.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Gainsight PX is a product experience platform that helps users find value in the features you worked so hard to create. After this initial announcement is made, Product then sets up in-app guides.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Gainsight

OCTOBER 17, 2019

But in the world of SaaS, the entire venture is the product and therefore needs to be part of the conversation. Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. From a board member’s perspective, it’s hard to provide feedback other than “great job” if parts of the agenda aren’t quantified. What’s similar?

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Roadmunk

OCTOBER 12, 2017

Listen to it below: For context: As a company that builds roadmapping software for product people, we’re immersed in the product community. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. I’ve yet to find a one-size-fits-all solution.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Too many complaints from the customers without a clear solution can kill your product. Introduce your users to your product roadmap! pretty much everything.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Find out how to prioritize customer delight on your roadmap.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

As CTO at Primephonic , the Amsterdam-based music streaming service sometimes called “the Spotify of classical music,” Henrique Boregio has channeled this approach into his company’s product roadmap, focusing his team and resources on building differentiated features for the niche market segment. Here’s why.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

ProductPlan

APRIL 9, 2019

You should have already figured out the business case of items on the roadmap, so don’t be afraid of sharing that perspective with your technical team. ” Letting developers have some customer exposure is a great way to minimize this disconnect and prove that you really are generating requests based on actual market feedback.

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Weak Development Team Technical Review Customer Experience KPI 72

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. By managing systems and processes, product operations ensures timely, audience-appropriate communication.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Alchemer Mobile

AUGUST 27, 2020

For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Go beyond NPS as a core KPI.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Product roadmaps are intelligent guesses at best, and blind gambles at worst.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. Like most everyone else in SaaS, I know that product analytics are helpful for growth—that’s why I started using Mixpanel five startups ago. I’m not in the business of categorical statements.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Mixpanel

JANUARY 23, 2020

Below, we’re sharing the TL;DR from some of our most popular articles on product planning to date—from setting goals, to roadmapping, to identifying growth KPIs—to help guide you along the way. Building your roadmap: how to turn product gaps into product features. Read all of Neil’s tips for effective goal setting.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

ProductPlan

JULY 10, 2020

And our success was evident in the feedback. But as someone passionate about user feedback, I started noticing a trend in those same NPS responses that kept some customers from being promoters (i.e., But what happens when there’s a separate set of Key Performance Indicators ( KPI s) from one department to the other? Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

svpg

SEPTEMBER 21, 2015

In my prior article I discussed my favorite alternative to conventional product roadmaps. That article seemed to strike a chord in people, and I received quite a bit of very positive feedback. So I decided to sort through the feedback and write up an FAQ of your most common questions. Q: What about outcome-based roadmaps?

Roadmap 60

Roadmap Product Research User Testing Reporting Tools 60

Gainsight

JUNE 17, 2021

If you’re a product manager or product leader, you’re constantly being pummeled with feedback and pressured to improve your product. As you plan your product road map, you need to balance feedback between executives, customers, the sales team and any other stakeholders. Unfortunately, not every KPI is going to add value to your plans.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Feedback Software 52

The Product Coalition

JANUARY 5, 2021

A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success. Proven examples are user story mapping or product roadmap planning workshops. (It

Product Research 96

Product Research Technical Advisors Customer Experience User Testing 96