Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JANUARY 14, 2020

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers – without disrupting your Sales and Support teams. What we and our customers needed was a dedicated team – one that could jump on calls, assist with implementation, and spend time on complex problems. Can you help?”

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244

The Product Coalition

APRIL 2, 2018

It takes someone that is equally skilled at navigating people as they are with navigating technology. Traditionally Product Managers come from a design or development background, find they are good with people, and evolve their role into a Product Manager position. Team orientated. We’ve all used software before.

Travel 60

Travel Feedback Software Weak Development Team Product Management 60

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

JULY 28, 2022

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. Whether we’re talking about general customer feedback or user research , you’ll need to be able to put all-in-one data collection in your hands. Who Needs Survey Skip Logic?

Product Research 59

Product Research Feedback Software Analytic Tools User Testing 59

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Nulab

JULY 27, 2022

The company let people rent out their homes or rooms to travelers in need of a place to stay. Airbnb identified a new opportunity (people wanting to rent out their homes or rooms), developed a new product or service (an online platform that connects people looking to rent with those who have space to spare), and launched it in the market.

Research Software 73

Research Software Feedback Software User Testing Weak Development Team 73

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 110

Roadmap Onboarding KPIs Customer Feedback Customer Experience 110

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  And any software we build and sell once to the client who paid for it. Investor pressure for a high-value market exit.  VCs

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

MARCH 7, 2024

Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues. Melissa Kwan : “I quit my job in SAP and wanted to start a company that uses technology. It was an iPad interactive brochure and sales tool for sales centres. What’s your story?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution. Karthik: Wow.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Usersnap

JULY 27, 2022

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. Whether we’re talking about general customer feedback or user research , you’ll need to be able to put all-in-one data collection in your hands. Who Needs Survey Skip Logic?

Product Research 40

Product Research Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. and Facebook.

UX 95

UX Research Software Feedback Software User Testing 95

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Starting a community of practice I joined Pearson to create the Future Technologies team. As part of my work, I built the Future Technologies Champions community.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. TL;DR – Post Summary. Product Managers are a relatively new role.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions. The trick to doing mocks is to make it feel real Ideal way to practice is to get feedback on how to improve. I love to travel, so this was fun for me. I came up with a choose-your-own-adventure itinerary.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Split

AUGUST 18, 2022

This allows everyone to agree which solution will benefit the business the most. Ask all of them about their feedback and compare. If your organization has a system like automated customer handling, but you haven’t tested it, now is a good time to do so. Is that system actually saving you time and money? Cost Saving.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. One of the worst hit by this is the travel industry.

User Testing 121

User Testing Product Research Research Software UX 121

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? The responsibilities of a technical program manager are a little more big picture than that of a software engineer. For example, these questions are typically focused on system design. System Design Interview Questions Design Instagram. Design TikTok.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

The Product Coalition

MAY 9, 2020

one of our developers asked. According to a savvy Product Director who survived the Great Recession this approach underwrites every product team that successfully navigates massive fluctuations in user behavior. Each of these solutions requires little-to-no product development and the product itself remains unchanged.

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. When I veered off track, I learned (good) while losing a bit of confidence in myself (bad). The balanced leader is adaptive.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Mind the Product

MAY 16, 2018

But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth. Poor-performing companies’ employees were 79% more likely to have low overall self-awareness than those at firms with robust ROR. What is Self-Awareness Anyway?

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. The foundation of a positive, two-way working relationship is having a sense for what motivates your teammate. Their story isn’t uncommon.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

This is especially true if you're looking to join the technical program management team. Given the nature of the position , you can also expect them to cover many different areas including: Program sense : assesses how you manage resources, mitigate risk, etc. These are system design , program sense , and cross-functional partnerships.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. Keep that feedback coming. Your job is to understand the fears, validate them, and offer solutions.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. Source : Scrum Guide 2017.

Weak Development Team 87

Weak Development Team Reporting Tools Agile Customer Experience 87

PMLesson's Ace the PM Interview

JULY 8, 2019

Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. With digital news being a budding space, and resources always limited, I found myself doing content, product, and development all at the same time. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go.

Weak Development Team 53

Weak Development Team Feedback Software Data Visualization Customer Experience 53

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

The Product Coalition

MAY 15, 2019

I wholeheartedly believe that you need to be adaptable to survive today but the further I travel on my own journey the more I wonder if we as an industry are moving past agile. Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. Enter agile.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Upcoming Events. BoS USA 2019 BoS Europe 2020. Thanks Bob.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

PMLesson's Ace the PM Interview

JULY 8, 2019

Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. With digital news being a budding space, and resources always limited, I found myself doing content, product, and development all at the same time. In my experience, it’s better to develop based on your own intuition and experience and get feedback as you go.

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

Business of Software Conference

MARCH 30, 2021

There was only one team member brave enough to take him on. You’ve ran BoS for over a decade, and this is Business of Software’s 100th podcast episode. I’ve been running businesses software for over a decade, and have been involved in tech and venture capital and investment and all sorts of things.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. It will introduce the top UX agencies here and shamelessly put our team on the list as well. Later, as software became more and more important, Ideo turned to interaction design.

UX 80

UX Data Visualization Research Software Analytic Tools 80