The Product Coalition

NOVEMBER 19, 2020

The problem The friend I talked to is named John. Here’s a few examples of career paths that start in a related role and work their way to product. I once met a guy named Brett on a flight to SF. Brett was 30, had been in finance, and eventually got into product at the bank he worked at. He cold messaged them.

Technical Review 157

Technical Review Product Management Product Manager Research Software 157

Userpilot

FEBRUARY 3, 2022

What should the content of the welcome message consist of? Steer the user’s focus toward the AHA moment ( using a welcome video message, a human face image, or confirming your USP in your messaging). As the name suggests, a welcome page is the first landing page new users see when they sign up for your product.

Customer Experience 94

Customer Experience Data Visualization Demo Product Research 94

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. These often come from visible, credible consumer tech companies with household names and high transaction volumes. Buying decisions are made quickly based on a few messages or touches. But metrics aren’t generic.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

MARCH 11, 2022

An adoption tool like Userpilot will help you understand how users engage with your product through product usage analytics, then use the data to: prioritize your product roadmap based on how users engage with your product’s features. launch new features to the right user segment with contextual in-app messaging.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

The Product Coalition

APRIL 5, 2020

the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. In a usability interview, I sit with Catherine, an accounting and compliance specialist representing the international finance industry. Seeing this message gives Catherine pause.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Design a change to our new customer signup flow or product-level messaging; deploy to 0.5%

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. 11:22 Mark: And were you considering equity finance at the same time? 19:57 Mark: And what can you say about that, in terms of kind of finances of the business when you were raising? And you can do it at a much better interest rate.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Oren Steinberg

JULY 13, 2018

Here are some examples I faced as CEO, entrepreneur, and advisor / mentor : A fintech growth-stage company with a growing albeit challenging business in one segment, has been presented the opportunity to bid on a small project of a leading global corporation in an adjacent segment that requires significant product changes.

Startups 40

Startups User Testing Feedback Software Finance 40

The Product Coalition

FEBRUARY 26, 2022

This internal focus problem doesn’t just impact product, design and engineering functions but every department you have in the company. If support teams are focused on arguing with the finance department, that leaves very little time to improve how they deliver exceptional customer service. Meetings also have a way of procreating.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

ProductBoard

AUGUST 1, 2017

And when it’s time for preparing final launch materials, Traxo uses the user feedback they’ve categorized in productboard to improve feature naming, documentation, and messaging. “As When we started out, our product was very feature oriented.

Travel 40

Travel Data Visualization Feedback Software Research Software 40

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. Enter Martina Lauchengco, a young product manager recently out of Stanford, whose job it was to help turn this around.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

JANUARY 23, 2020

Rahul has spoken before at Business of Software in USA 2018 about the product-market fit engine and creating something people love to use. My name is Rahul. It’s an altogether different kind of product development. Many of us have tens of thousands if not hundreds of thousands of messages.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Intercom, Inc.

JANUARY 20, 2022

Here’s what we’ve heard,” and the message was, “Look, momentum is really important. ” People loved that message. If you have any kind of good product-market fit, you will get copied, and once you get copied, there’s no reason to pick you over other companies.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

NOVEMBER 27, 2019

Product, marketing, and sales are table stakes for growth. We see wildly successful companies and attribute their success to a combination of their product, the story they tell about it, and their ability to monetize it. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Pragmatic Marketing

NOVEMBER 9, 2009

But without some technical abilities, these promotions experts can’t do a very good job of positioning and messaging. And technical product managers and product owners are usually terrible at it too. That’s why so many companies recruit product managers (or product marketing managers) into the marketing department.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Product Management University

MARCH 12, 2018

Market-driven products, if taken literally, could result in multiple product silos with competing goals and contention over resource allocation. Here are three key differences between market-driven products and market-driven product companies. Product Release Cycles. Your question * Name *.

Marketing 100

Marketing Finance Naming Messaging 100

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

AUGUST 25, 2020

The collaboration between those charged with creating a product and those tasked with sharing it with the wider world is a symbiotic one that relies on early and honest communication. Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40