Intercom, Inc.

NOVEMBER 14, 2018

Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. Gross customer churn. At this stage, many companies become obsessed with tracking sales activities, especially if they’re doing outbound sales. New logos acquired.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Intercom, Inc.

JUNE 21, 2018

That means your focus should be on building the right customer profile and developing precise messaging to reach them. Max is a proponent of combining old-school techniques with new tools like using messengers to catch potential customers when they visit your site looking for a specific answer. Starting sales from scratch.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

BrainMates

SEPTEMBER 19, 2022

When you think about the workforce sector you might not immediately see how product fits into the equation. We must listen and adapt to what real ‘value’ is to our customers and try to anticipate and deliver it. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. Element of Whole offer First of all, we started understanding the reason for creating a “whole offer” for customers that delivers a total customer experience. Refer image 2.

Startups 126

Startups Strategy Technical Review B2B 126

B2B Product Management

DECEMBER 6, 2016

Finance), you can also contribute to high-tech Product Management, although the focus will be much different. As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

JANUARY 18, 2021

Zuora is a Silicon Valley-based company with customers and offices all over the world. Zuora wants its customers to transform and manage their subscribers by empowering them with the right understanding and flexibility surrounding the subscription business model. From BCG, he bridged over into more customer-facing roles.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

NOVEMBER 17, 2022

I worked in healthcare, finance, media, in education. But there was something else that made me the right fit for an entrepreneur. I knew that my product was only going to have ROI for my customers if they were willing to do that. Liam: You mentioned the first three customers who signed up, but how do you go about finding them?

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Mironov Consulting

FEBRUARY 6, 2020

Why KPIs from consumer companies don’t fit well with B2B/enterprise. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Let’s acquire Company X and upsell their product to all of our current customers.” BigCorp has $2M set aside for Blockchain research.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

NOVEMBER 27, 2019

And, really, growth comes from figuring out that product-market fit, that go-to-market fit within each of those markets.”. Moving downmarket: Offer self-serve options for individual users. Moving upmarket: Court enterprise customers. Invest in the five stars for growing your market.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

AUGUST 1, 2019

I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. You have that every day, and if you’re a financial services company (particularly a lending company like where I came from), you crave something that allows you to be in front of your customer every day.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

SEPTEMBER 8, 2021

Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Customer first, then company, then yourself. Slack’s “radical convenience” approach to customer experience. Do right by others.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

NOVEMBER 5, 2019

I think it’s something we’ve had to think a lot about as well as, as we segment our customers. We do some interesting things and just go shopping to test out how quickly competitors will get back to leads And you’d be shocked at how fast some people are. Dave: Yeah. What type of experience do they want to have?

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

The Product Coalition

JANUARY 25, 2019

It’s a messy process getting product out the door with changes in timelines, resources, people, priorities, managers, business climate, customer needs, and more. Finance and LinkedIn self-reported job titles. In all that time, I only declined to continue the interview process with two companies due to poor fit.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60

ProductPlan

MARCH 7, 2019

And when shown to customers, a roadmap can either help close a deal by painting a bold vision of the future, or leave your audience unimpressed. Customer support wants to know if common pain points are going to be addressed and finance wants to see what the revenue and expense implications may be. Dating yourself.

Roadmap 71

Roadmap Technical Review Development Team Review Presentation 71