The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 109

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. Engagement.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

The Product Guy

JUNE 11, 2024

Evangelizing product management within an organization often comes with a variety of challenges and roadblocks. Product leaders must be prepared to face and overcome these obstacles to successfully drive the adoption of product management best practices. Demonstrate the value of product management through small, quick wins.

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Onboarding KPIs Data Visualization User Testing Product Management 150

Userpilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. TL;DR A SaaS marketing funnel outlines the steps users take from their initial awareness of your product to becoming loyal users. Monitor metrics like NPS , product rating, and referral rate.

Feedback Software 103

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 103

UX Planet

DECEMBER 6, 2024

Whether youre just starting or looking to refine your existing product, this comprehensive guide will provide you with actionable tips and inspiration to overcome common pitfalls. Features like interactive quizzes, gamification, and visual aids can reinforce concepts and help users retain information. For instance, Coursera and edX.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Lenny Rachitsky

SEPTEMBER 5, 2024

He coined the term “growth hacking,” invented the ICE prioritization framework, was one of the earliest people to use freemium as a growth lever, and, most famously, developed the Sean Ellis Test for product-market fit (which a large percentage of founders use today to track if they’ve found PMF).

User Testing 131

User Testing Onboarding KPIs Product Research Customer Feedback 131

Userpilot

MAY 17, 2025

Most product analytics tools make tracking user activity on web applications look easy, and it is. Instead, youre dealing with native components, custom gestures, and frameworks that dont expose much by default. One study found the average session length is only 2 to 3 minutes , and honestly, that matches what I usually see, too.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? SaaS applications offer the following advantages: Cost savings: Software providers typically offer a SaaS product on a multi-tenancy cloud environment. Scalability: SaaS products utilize cloud platforms.

Feedback Software 165

Feedback Software Research Software Reporting Tools User Testing 165

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

JUNE 16, 2024

Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. We also share 6 key insights for product managers that we found particularly interesting. Core Feature Adoption Rate.

Data Visualization 81

Data Visualization Onboarding KPIs Reporting Tools Customer Feedback 81

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Youll also see how Userpilots all-in-one localization, onboarding, and analytics features make the process easier. How do you go about it?

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Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? We’ll cover the best KPIs that help measure true business impact, along with: What they are. You’ll also see how to use product analytics tools to track your customer metrics in one place and save time. No need to panic.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Let’s dive in! The next step involves data analysis.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

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Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

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Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

NOVEMBER 9, 2022

So, let’s break it down and study what method is best for measuring user sentiment and why. A Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others on a 0-10 scale, where 10 is “extremely likely,” and 0 is “not at all likely.”

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

The Product Coalition

JANUARY 17, 2022

APIs play a number of roles starting from supporting simple use cases like enabling a mobile app to supporting a range of internal initiatives to enabling an ecosystem to be the primary product and revenue driver themselves.

Banking 158

Banking Onboarding KPIs Product Research Framework 158

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. In a PWC study , more than 54% of consumers in the U.S The study showed that companies that get customer success right prioritize technologies that improved customer experience. said that customer experience at most companies needed to improve.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

JUNE 9, 2025

It bridges the gap between observation and action, transforming scattered (and messy) information into clear, prioritised insights that can drive product strategy. Gather notes into your affinity wall For exploratory studies (e.g. User interviews), mapping each of the sentiments collected on a wall or a digital infinite wall (e.g.,

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Every business is unique, and metrics frameworks apply differently 5.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. What is a product experience strategy?

Data Visualization 105

Data Visualization User Testing Customer Experience Analytic Tools 105

Userpilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? And should you, as a product manager care about it? What other SaaS companies use the North Star Metric and how can you find yours? What difference does it make if your product is B2B or B2C?

B2C 98

B2C Onboarding KPIs Analytic Tools B2B 98

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether. Goal Setting For Product Experiments.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Userpilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. This guide outlines webinars covering a variety of topics, such as conversion strategies , optimizing user journeys , feature adoption , and effective feedback collection. When : Available on demand.

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Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? Ready to start conducting product trend analysis for your SaaS?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed. Let’s dive in!

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Intercom, Inc.

MARCH 24, 2021

Plus, study after study reveals that many customers would rather self-serve than talk to a support rep at all. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers at scale. Download The Ultimate Guide to Conversational Support.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Userpilot

FEBRUARY 29, 2024

Read on to learn: Behavior metrics to track. Increase product adoption and stickiness. Create data-driven product strategies. Metrics to track when conducting behavior analytics: User activation rate. Feature usage. Product/feature adoption rate. Feature and events reports. Delight customers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 104

Analytic Tools Onboarding KPIs Research Software Data Visualization 104

Intercom, Inc.

APRIL 20, 2021

Much like its other business operations counterparts, customer support operations (or CS ops) aims to evaluate your existing customer support processes, metrics, and data to get insights and identify opportunities for optimization. There are a lot of metrics you can use to measure your customer support team’s performance.

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Userpilot

APRIL 30, 2024

Market development targets new markets with existing products, while product development – existing markets with new products. Market penetration is about increasing existing market share with existing products. Diversification introduces new products to new markets. Checklists are a powerful onboarding tool.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. product called Yahoo! We’re really thinking about building infrastructure as a product to serve them. One of the blog posts was about this Yahoo!

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Engineering Feedback Software Onboarding KPIs Management 214