UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. I did classic web development before there were frameworks back in the ’90s. What I saw was they were talking to customers periodically.

Product Research

UX Planet

MARCH 9, 2025

This can include user research and discovery, heuristic evaluation, and results of usability testing. Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. Example of pain points that offline shopper experiences.

Product Research

Usersnap

MAY 14, 2025

Trying to build the right thing without a solid discovery framework is like setting off on a road trip without a map or destination. Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue.

Product Research

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. In this article, well explore how two renowned frameworks, Robert Cialdinis Principles of Influence and BJ Foggs BehaviorModel. Human wants are insatiable.

Feedback Software

The Basics of Product Management

JUNE 21, 2025

How to approach: Speed vs. control : Third-party tools are faster to implement but may limit customization Cost : Consider upfront vs. long-term costs (licensing, maintenance) Scalability : Will the solution scale with your user base? “What are the trade-offs between building a feature in-house vs. using a third-party tool?”

Product Research

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. In this thought-provoking episode, youll gain: A framework for refining product-market fit without unnecessary pivots.

User Testing

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Look for patterns in customer behavior, common questions, and recurring challenges.

Demo

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software

UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

User Testing

UX Planet

JULY 29, 2025

Places users’ needs at the central focus across different teams, enabling product managers, engineers, and designers from various product lines to identify common user problems and build empathy for existing pain points. Community and diversity. It also builds trust and makes collaboration easier. Invite the right people.

Customer Experience

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research

People-First Product Leadership

FEBRUARY 4, 2025

Career Transition Compound Effect Framework At the heart of successful career transitions lies what I call the Career Transition Compound Effect (CTCE). Be Open to Adjacent Roles : Starting in CRM account management gave me invaluable customer insights to share with the product team.

Data Visualization

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. When users encounter too many form fields, vague instructions, or irrelevant steps, they tend to bounce. I suggest you improve onboarding by reducing user friction in the signup process. Custom design templates.

Feedback Software

Userpilot

MARCH 4, 2025

Benefits of real user monitoring RUM transforms raw interactions into actionable insights directly impacting your products success. It enables you to drive better business outcomes in the following ways: Improve UX by addressing real pain points RUM tracks actual user interactions to help you identify pain points in real-time.

Data Visualization

UX Planet

JUNE 9, 2025

As Karen Holtzblatt emphasises in her Contextual Design framework: “An insight without an action is incomplete.” Encourage team members to share user stories that exemplify key pain points or successes. Personas as updated User profiles: Research-backed profiles that reflect new pain points, needs, and behaviours.

Data Visualization

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking

Usersnap

JULY 24, 2025

To help you avoid this trap, we teamed up with Paweł Huryn – trusted by nearly 200,000 product leaders and thousands of Product Compass subscribers to unpack his actionable AI Data Discovery Framework. With nearly 200k LinkedIn followers and a fast-growing newsletter, he’s trusted for frameworks grounded in practical product management.

Product Research

UX Planet

NOVEMBER 18, 2024

These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation. Digital architects design the technical framework, ensuring that all components work together efficiently.

Data Visualization

Userpilot

MAY 27, 2025

Next, use a product analytics tool like Userpilot to tag these events, capture event data, and visualize how many users move or drop off between each stage. Build custom events you want to track in Userpilot. ” Now, suppose a large number of users create a project but never share it.

Analytic Tools

Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. 4 Key steps to building a successful mobile app engagement strategy Building a successful user engagement strategy requires an in-depth understanding of your users and their goals with your product.

Analytic Tools

Userpilot

MAY 30, 2025

Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. It could be very basic at first if a customer has never used a mobile growth platform before, maybe you want to validate your hypothesis on what your most popular feature is. Customer acquisition cost formula.

Onboarding KPIs

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing

Userpilot

MAY 17, 2025

Instead, youre dealing with native components, custom gestures, and frameworks that dont expose much by default. Youll still need engineering to hook into custom views, navigation events, or gestures, especially if the app wasnt built with tracking in mind from the start. Validation is another pain point.

Data Visualization

Userpilot

MARCH 30, 2025

Pendo for mobile apps: An overview Pendos mobile feature is designed to help businesses understand mobile user behavior and engage them effectively. It supports both iOS and Android devices and integrates with mobile frameworks like React Native, Flutter, and native SDKs. Lightweight user surveys embedded in guides. Dashboards.

Data Visualization

Userpilot

JUNE 12, 2025

In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features. 20% of customers also saved time on feedback collection and user onboarding with Userpilot. Create personalized in-app messages with no-code customization options in Userpilot.

Data Visualization

Arkenea

JUNE 23, 2025

Phase 1: Assessment and Planning (Months 1-2) Current State Analysis : Begin with a comprehensive assessment of your organization’s existing data landscape, technical infrastructure, and workflow requirements.

Healthcare

Userpilot

APRIL 2, 2025

Key capabilities include segmentation, which allows you to group users based on behavior, demographics, or custom properties; custom analytics dashboards, which visualize the metrics that matter most to your team; and screen-level analytics, which show exactly how users interact with each part of your app.

Data Visualization

The Product Guy

DECEMBER 23, 2018

There is no such thing as placing too much importance on your customers. Customers are the oxygen for any business model. One of the primary goals of any business strategy is to identify and meet needs of the customer. Customers differ widely from each other in various aspects. Collecting the data from various sources.

User Friction

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review